Customer Service Sales

Joel Timothy Santiago

H: 347-***-****; M: 347-***-****; *******@*****.***

EDUCATION

Dewitt Clinton High School, Bronx, NY May 1999

High School Diploma

EXPERIENCE

Auto Zone, Philadelphia, PA March 2014 – February 2017 Part-Sales Manager April 2016 – February 2017

• Supervised 15 staff to ensure operations and sales were running efficiently daily

• Completed similar tasks as previous position with increased speed

• Trained new employees to provide a smooth onboarding process

• Managed inventory and control maintenance checks

• Provided auto vehicle maintenance for headlights, wiper blades, car batteries, etc. Customer Service Representatives March 2014 – April 2016

• Cashiered and addressed the customer’s needs

• Conducted regular maintenance of the store through

• Front facing and cleaning bathrooms and the store

• Maintain the parking lot in a timed and orderly fashion Jewish Home Lifecare, Bronx, NY September 2005 – January 2006; September 2012 – March 2014 Porter, Runner, Cleaner

• Assisted nurses in moving patients from room to dining area

• Sanitized and organized dining room area for patients.

• Served food to patients while creating a comfortable and safe environment

• Maintained clean and sanitize eating area for level A inspection Metropolitan Hospital, New York, NY June – December 2012 Executive Secretary

• Reviewed and made corrections to Excel Spreadsheets that tracked Medicaid and Medicare charges

• Performed administrative duties daily such as answering phones, filing, cashing and posting monthly reports Macy’s East Harold Square, New York, NY June 2006 - January 2007 Sales and Stock Associate

• Restocked and organized seasonal merchandise in different departments

• Maintained inventory by case counting merchandise daily

• Provided customer support by answering questions about items and retrieving products Kentucky Fried Chicken, Fort Stockton, TX June 2004 - August 2005 Food Service Worker

• Handled daily drive-through and front floor logistics by taking orders.

• Unloaded, organized, and case counted new shipments of inventory.

• Prepped buffet table and sanitized dining area.

Wal-Mart, Fort Stockton, TX December 2002 - April 2004 Overnight Stock Clerk

• Removed pallets from fret cars to restock inventory.

• Stocked and organized merchandise in shelves around the store to maintain a clean presentation.

• Cleaned and maintained parking lot pathways by organizing shopping carts. SKILLS

Languages: English Fluency; Basic Spanish

Platforms: Windows Vista and 10

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