Whitney Hickman

/Warehouse Associate/Customer Service representative

Southaven, MS

aczxg4@r.postjobfree.com - 901-***-****

Friendly and enthusiastic warehouse and Retail Sales Associate. Highly successful at upselling and promoting new products . Experienced warehouse associate with over year and half in warehouse experience. Ability to safely and productively peform all warehouse duties according to company regulations. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.

Motivated customer service specialist with over [11] years retail sales experience in a fast-paced, team-based environment. Works well with other employees and has ability to adapt to stressful work enviorments and adapt quickly to new job requirements or changes in work detail. Very positive and cheerful additude with exceptional customer service satisfaction. impressive ability to communicate with customers who are upset or not satisfied with any product or work related issue. I Have the ability and skills to properly communicate with customers making sure all sales are complete and met by production date. Works Very well at turning a unsatisfied customer into a very happy returning customer. LEAD sales associate. I was previously in charge of inventory control from previous company. Can properly count inventory according to specific guidelines. Very ambitious and hard worker that learns very quickly and loves taking on new challenges and exceeding expectations. Dependable and honest employee who is willing to work overtime and always arrives to work at the correct time never late. Very likeable and polite has all sales and communication skills needed for outstanding customer service. I have office assitance training as well. Can operate computer and all programs quickly and correctly .

Data entry training scheduling meetings, appointment and all other day to day office clerical responsibilities. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Warehouse Associate/

Home depot #2903 - Southaven, MS - November 2015 to Present Safetly operating warehouse equipment including pallet jack, electric pallet jack, spotting forklift and reach truck equipment. Frequently had to pick orders and delivery to correct department. Unloading freight and inventory weekly using pallet jacks and other appropriate warehouse equipment . sometimes heavy uneven loads. load and unload merchandise from trucks, or, assist customers with large bulk orders,stacking pallates, Ability to wrap and unwrap pallets according to company safety regulations . I have had some training using material handling aids such as order picker and reach truck. Stock bays and shelves daily using bay directed pack down . Unloading merchandising trucks weekly according to inventory procedures. I have in depth knowledge of warehousing duties and experience using warehouse equipment daily picking orders, unloading freight with use of pallet jacks weekly. Ability to lift and maneuver 50 pounds or more daily Server

The Flying Saucer Draught Emporium - Memphis, TN - July 2014 to November 2015 The Flying Saucer - Memphis, Tennesse

Maintain proper uniform. Greeting guest with friendly and welcoming attitude. Seating guest. Taking food and beverage order. Entering orders into the computer system. In depth knowledge of a variety of alcoholic beverages and beers. learning the entire food menu and being able to answer questions and describe the different food items we have available. Delivering food and beverage to the guest.Make sure guest are beyond satisfied to ensure there return visit. cleaning up after guest. Taking payments from guest. Ability to give correct change and receipts in a timely manner. Opening and closing duties of the store .develop great relationship with coworkers to ensure excellent teamwork Server

Kooky Canuk - Memphis, Tennesse - August 2011 to July 2014 Greeting guest with welcoming and friendly attitude. Learn and understand entire food and drink menu and being able to answer all question a guest might ask. proper and timely deliver of food and beverages .ensuring guest have proper identification for alcoholic beverages. Knowing the signs if an intoxicated person. taking correct food and drink orders from guest. Performing running side work during shift. Performing opening and closing duties applicable to that day. Ability to work efficiently during peak business Lead Customer Service Represenative

Southaven, Mississiplj - March 2008 to August 2011 Klassic kollections - Southaven, Mississiplj

In depth Knowledge of all products and merchandise. assisting customers with question about merchandise. assisting customer with fittings rooms.Ability to work the cash register at and steady and fast pace.Proper account of all money and transactions at the cash register. How to give receipts and proper change to customers. Stocking and organizing merchandise. Taking inventory with the correct system on a weekly basis. Ability to ensure healthy relationships with Co workers to establish teamwork and overall increase customer satisfaction and sales during each monthly quarter. Placing new orders into the computer system each week following proper procedures and protocol. Maintain clean and safe work envioremnt. Exceeding sales goals in each monthly quarter. Ability to multitask and adapt to changes in work environment easily.Understanding how to properly handle poor guest satisfaction and ensuring positive outcome for all customers. Server

Texas Roadhouse - Southaven, Mississipli - April 2006 to March 2008 Take customers' food and drink orders.Ensure that all orders are accurate and brought to each table in a timely manner.Suggest appetizers and meals to customers based on the menu and specials.Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience.Confirm orders with the chefs and bartenders whenever a clarification is requested.Assist with setting tables and rearranging tables to accommodate larger parties Customer Service Represenative

Southern bells boutique - Carthrage, Missippi - September 2005 to April 2007 Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

EDUCATION

Associate of Applied Science in Applied Science

Northwest Mississippi Community College - Southaven, MS 2008

SKILLS

Exceptional communication skills, Excellent team work abilities, Prioritizing/Organization /Quick learner Warehous skills (2 years), Sales (10+ years), Time managment, Data Entry (5 years), Manufacturing, Management