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Manager Customer Service

Memphis, Tennessee, United States
April 21, 2017

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Joseph Lee Parrott Sr.

**** ********* *** **. ~ Hernando, Mississppi~38632

Mobile: 901-***-****


I’m Energetic and self-motivated team player/builder who is at ease in high stress, fast-paced environments with emerging and multiple responsibilities. I care about the success of my team and strive to make them great. I have excellent leadership, management, oral/written communication, interpersonal, intuitive, and analysis skills. I thrive in accepting new challenges that will produce growth and advancement.


Experienced in production scheduling

Knowledgeable of quality controls standards

Knowledge of 5s methodology

Dedication to product quality


Legacy (SCS) Supply Chain Services 01/2017 – 2/2017

Operations Manager

In this leadership role, I assist in ensuring the operational efficiency of a 450K sq ft, high-volume, multi-shift distribution center, including managing 3 supervisors, 7 leads and 115 employees.

Providing high-quality customer service, maintaining a proper workflow through effective use of space and controlling customer inventory level through oversight of the shipping/receiving process.

I also am working to develop and train team members to consistently exceed customer expectations and needs.

In addition, I am working with the Executive leadership to bring the site into C-TPAT compliance.

Improve hourly employee performance by providing feedback.

Whitmor Inc. March 2016 – 01-2017

Quality Assurance and Product Testing Manager

Managed employees to ensure highest standard of quality so that the organization meets both internal and external requirements

Ensured that all quality standards are met by all departments, by explaining the importance of maintaining quality standards.

Worked in coordination with other departments in implementing the quality standards and benchmarks – Developed new metrics

and benchmarks of quality standards, directed towards improving performance of departments.

Focused on employee growth to give technicians visibility and accountability for their work. Recognized by managers for ability to get the most out of individuals.

Provided direct technical guidance to technicians (both local and off-shore)

Developed and maintained project schedules, tracked and forecasted project costs and labor hours

Participated in regular meetings with upper management to communicate accomplishments, plans and issues as well as any risks to the project's progress

SMX/Staff Management August 2015 to 2016

Site Director

Oversee a team responsible for service delivery and overall success of on-site outsourced workforce based in the Memphis area

Promote and implement value added services by planning and managing resources, programs, and directing staff.

Implement human resources strategies by establishing department accountabilities, including talent acquisition, staffing,

employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.

Manage human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff;

planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production,

productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems;

implementing change.

US ZINC 12/29/2014 – August 2015

Warehouse Manager


Managed the warehouse team in a manufacturing environment.

Work with the Plant Director to create warehouse STO’s to meet carrier and customer specific needs

Work with the Director of Operations and VP of Operations to Meets warehouse financial standards by creating a budget.

Maintain employee payroll records in Paycom, coordinate meetings, maintain production calendar.

Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data

Approve all inventory transactions for the department.

Work with maintenance to keep equipment operating by troubleshooting breakdowns; requiring preventive maintenance.

Joseph L. Parrott 2/2

Simos Solutions at Nike NFL 5/19/2014 –12/22/2014

Operations Manager

Responsible for partnering with NIKE through the peak season to ship over 4 million units in a high volume fast-paced distribution environment; distributing footwear and apparel.

Provide leadership to Simos employees and empowered them through shift meetings, discussing manufacturing goals and objectives established for the facility.

Work together with Nike management to create and ensure company daily rates where always top priority.

Directly responsible for three areas with three different supervisors and up to 95 employees; which includes Picking, Restock and Receiving.

Motivated employees through positive feedback and redirection by corrective action.

Fiskars Brands Inc. 6/25/2012 –5/16/2014

Production Manager

Manage 75 to 125 Employees on a daily basis depending on work volume, three which are supervisors.

Produce production schedule by communication with Customer Service and Planning.

Created Kanbans for our fastest moving inventory.

Print and Distribute labels for finished goods sub assemblies and rework

Implement Quality improvement program including spot audits and root-cause analysis.

Motivated and trained employee on repair and maintenance.

InStaff Staffing 11/2010 – 06/2012

On Site Manager

Managed a multiple building client with two supervisors and up to 410 employees that I am responsible for.

Responsible for building and maintaining strategic partnerships with the client through an extensive and detailed understanding of the client's business, strategic direction, processes, and policies.

Responsible for interviewing, screening, selecting and orientating candidates according to client specific job profiles and workforce forecasts.

I have communications with key Client contacts, hiring managers, and supervisors on a regular basis to make certain that their business needs, requirements, are above expectation.

Ensuring daily reports including weekly payroll is done and processed accurately.

Kuehne + Nagel, Inc. 3/2010 - 11/2010

Warehouse Manager

Managed 153 employees that were spread over 5 departments (IQC, Lite Touch, and Bundling, Shipping and Receiving).

Perform IQC (Inbound Quality Check) on printers before transferring S.M.I. inventory to stock inventory.

Oversaw the installation of firmware updates to selected printers making certain to exceed customer’s requirements

I was selected to oversee an offsite account that involved cycle counting, shipping & receiving.

Scheduled weekly labor according to budget and volume

A member of the safety committee, I assisted in creating a safe environment for customers and employees

Consolidated Container Company 11/08 - 02/2010

Warehouse Manager

Managed 75 people employees, manage and document worker performance

Conduct cost savings analysis between several carriers to determine best method of shipment

Inspect and verify incoming product against invoices or other documents, record shortages and reject damaged product identified and capitalized on opportunities for improvement

Train and delegate responsibilities to the material handlers, i.e., unpack and route goods to appropriate storage areas, maintain internal record-keeping systems, and control propane cylinder inventory.

Organize raw goods inventory, cycle count on weekly basis, co-lead and organize annual inventory counts

Other Experience

3/06 - 9/08 KM Logistics 3PL for Cummins, Operations Manager

5/04 - 3/07 Family Dollar, Assistant Store Manager

8/00- 7/04 Dish Network, Senior Inventory Specialist


Westside High School, 6/92 Memphis, TN

Special Skills/ Certifications

Microsoft Office - Oracle - Move - Red Prairie - BPCS - MAS 90 - Lotus Notes - J.D. Edwards – Lift Operator - Kronos

Joseph L. Parrott Sr. 7066 Robertson Gin Rd. Hernando,MS. 38632 901-***-****


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