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Customer Service Manager

Spring Valley, New York, United States
April 21, 2017

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Diana Hill** 845-***-****

As a seasoned Office Administrator and Customer Service professional I coordinate and manage all aspects of the business and product cycle within a property management company. Having more than twenty years of experience with both owners and senior management in the private and public sectors, I utilize my business and organizational skills to deliver excellent service and fiscal accounting that ensures steady cash flow and growth of an organization.


Knoll Manor Associates of NY - Monsey, NY (1996 – Present)

Office Manager & Leasing Coordinator

Process all requests for housing, including credit and employment verifications.

Execute and maintain 600+ active leasing agreements for compliance.

Coordinate resolution of all tenant accounts and leasing issues for each property.

Monitor applications and compliance issues for all local, state and federal subsidies.

Finance Manager & Bookkeeper

Manage weekly and annual payroll needs for 3 housing complexes.

Coordinate on time and accurate accounts payables.

Execute all banking transactions and reconciliations each month.

Provide all quarterly payroll tax reports and filings.

Directory of Major Malls, Inc. & Jomurpa Publishing, Inc. - Spring Valley, NY (1989 – 1996)

Executive Assistant and Sales Manager

Coordinated marketing and sales drives.

Reviewed & authorized credit terms and limits.

Provide trade show and project assistance for annual meetings.

Monitored production and printing of monthly newsletter and annual industry guides.

Customer Service Representative & Office Assistant

Processed incoming calls and customer orders.

Managed daily office functions and supply needs.

Maintained subscription database and mailing schedules.

Institute of Electrical & Electronics Engineers (IEEE) – New York, NY 1987 – 1989

Office Services/Receiving Clerk

Review and authorized incoming purchase orders for all departments

Managed and resolved all office equipment complaints and issues.

Regulated office supply requirements in line with production needs.


Neil S. Berman, Inc., New York, NY Syntex Ophthalmics, Sarasota FL

Executive Administrator (bonded) Distribution Coordinator & Order Clerk


Microsoft Office Suite: Windows, Excel, Word, Outlook. QuickBooks Pro. Yardi Voyager. Customized CSR, Accounting and Order Entry software. Certificate of Proficiency FCRA. Conversational German.

References Provided Upon Request

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