Danaya Dawkins
Brooklyn, NY *****
*************@*****.***
To develop and hone a varied and well-rounded skill set that will serve both professional and personal growth and aid the advancement of my career. Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Service Representative
Spectrum - Flushing, NY - January 2017 to Present
Assisted and greeted customers over the phone.
Assisted customers with billing questions
Troubleshoot customers equipment
Process payments using debit and credit cards
Up sell products and services
Sales Associate
H & M - New York, NY - May 2016 to January 2017
• Daily cash transactions along with returns and exchanges at the cash register
• Assist and greet customers
• Tend the fitting rooms, making sure it was clean and organized.
• Credit card transactions
• At the end of the night recover the designated area, by making sure the product be up to store standards and putting away any put backs
• Markdown any products and fill it in the clearance racks
Sales Associate
Brooklyn, NY - May 2013 to May 2016
• Assisted and greeted customers,
• Daily cash transactions along with returns and exchanges at the cash register, • Credit card transaction at the mobile station using a tablet,
• Inform and enroll customers in DSW's Loyalty program,
• Assist customers with merchandise in store,
• Ordering products for customer if not available for customer in store using Shoephoria
• Tend to a designated area, whether it be women's, men's or clearance
• At the end of the night recover the designated area, by making sure the product be up to store standards and putting away any put backs in the cabinets behind the cash wrap,
• Process new shipment and tagging the product with security tags
• Markdown any products and fill it in the clearance racks
Sales Associate
Queens, NY - April 2012 to October 2012
• Assisted and greeted customers,
• Daily cash transaction along with returns and exchanges at the cash register
• Enrolled customers in the loyalty reward program and credit card,
• Assisted customers with finding merchandise on the floor and in the stock room
• Processed new shipment and tagged merchandise with security tags
• Back stocked any excess of merchandise
• Recovered the store for next day business
Seasonal Sales
New York and Co - Brooklyn, NY - November 2011 to January 2012
• Assisted and greeted customers
• Daily cash transaction along with returns and exchanges at the cash register
• Enrolled customers in New York and Co. store card
• Assisted customers with finding merchandise on the floor and in the stock room
• Back stocked any excess of merchandise
• Recovered the store for next day business
Learn Program
Wyckoff Heights Medical - Brooklyn, NY - July 2010 to August 2010
Human Resources Department:
Filed Papers
Organized Files and faxed documents.
Emailed departments
Answered and Transferred calls
Delivered mail to different departments in the hospital
EDUCATION
Community Health Education
CUNY York College September 2015 to Present
Liberal Arts
Long Island University - Brooklyn, NY September 2011 to December 2014
ADDITIONAL INFORMATION
Skills:
• Possess a strong knowledge of computer fundamentals
• Excellent comprehension and retention of tasks and professional expectations
• Focused and organized while multitasking,
• Utilizes all available resources to achieve results
• Consistent, dependable and accurate in carrying out responsibilities