Customer Service Professional Experience

Carmelina Carmona

**** ******** ****** *** **

Bronx, NY 10469

Telephone: 508-***-****

Email: ************@*****.***

QUALIFICATIONS SUMMARY:

Professional individual looking forward to the opportunity where I am able to utilize my skills and experiences and grow within. Reliable, dependable, and hardworking, with effective communication skills.

PROFESSIONAL EXPERIENCE:

Assistant to Director

•Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

•Answer phone calls and direct calls to appropriate parties or take messages.

•Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.

•Attend meetings to record minutes.

•Greet visitors and determine whether they should be given access to specific individuals.

•Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

•File and retrieve corporate documents, records, and reports.

•Open, sort, and distribute incoming correspondence, including faxes and email.

•Make travel arrangements for executives.

•Prepare responses to correspondence containing routine inquiries.

•Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

•Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

Cashier

•Receive payment by cash, check, credit cards, vouchers, or automatic debits.

•Issue receipts, refunds, credits, or change due to customers.

•Assist customers by providing information and resolving their complaints.

•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

•Greet customers entering establishments.

•Answer customers' questions, and provide information on procedures or policies.

•Sell tickets and other items to customers.

•Process merchandise returns and exchanges.

•Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

EMPLOYMENT HISTORY:

Home Depot

Career Blazer Temp Agency

Heavy Water LTD

Network & Co./Bellevue Hospital

Bilingual Cashier

Receptionist

Assistant to Director

Administration Support

Bronx, NY

New York, NY

New Rochelle, NY

New York, NY

08/2014 – 08/2015

12/2010 – 01/2012

12/2007 – 04/2009

01/2001 – 09/2003

EDUCATION

Touro College

SUNY, NBCCOC

Associate Degree

Business Office Tech Certificate

New York, NY

Bronx, NY

SKILLS & CAPABILITIES:

•Self-motivated, ability to handle multiple tasks simultaneously.

•Strong customer relations and customer service skills.

•Skilled in interpersonal communication, both verbal and written.

•Capable of prioritizing and assuring confidentiality.

•Optimize productivity through individual and team effort.

•A positive and confident personality blended with a strong work ethic.

REFERENCES FURNISHED UPON REQUEST

Contact this candidate