Customer Service Social Media

Candice J. Reed

**** ****** **

Frederick, MD ***03

443-***-**** (cell) 410-***-**** (home)

*********@*****.***

www.linkedin.com/in/candicejreed

Objective: To secure a stimulating position in the field of marketing at a progressive company, where I can capitalize on creativity and vitality to meet and exceed company goals and expectations

Education

North Carolina Central University, Durham, NC August 2009-2013 Bachelor of Business Administration, Concentration: Marketing Core Competencies

• Written & Oral Communication Skills • Leadership • Sales and Customer Service Skills

• Proficient in Microsoft • Word • Excel • PowerPoint • Publisher • Outlook

• Retail Operations Training Certified • Brand Management • Creative

• Detail-Oriented • Team-Player •Strategic-Thinker

• Social Media Savvy • Facebook •Instagram • Twitter • YouTube • Blogs The Bozzuto Group March 2015 – Present

SOCIAL MEDIA/MARKETING MANAGER

• Manage all social media (Facebook, Twitter, Instagram, & Pinterest)

• Create attractive flyers and posts for all social media

• Organize resident events to build rapport & morale

• Develop social media initiatives to connect & engage residents & prospects

• Initiate creative strategies to build positive buzz about the apartment community

• Coordinate with local businesses to develop potential collaboration opportunities

• Conduct routine market analysis on competitors to enhance competitive edge LEASING SPECIALIST

• Manage new/existing leads by responding to inquiries via phone & email

• Provide superior customer service to the community's residents and future residents

• Conduct tours that positively showcase the features & benefits of the community

• Create new lease contracts & renewal leases

• Manage resident renewals & notices

• Resolve resident concerns & issues by being the first point of contact for all residential needs Enterprise Rent-A-Car October 2014 - March 2015

MANAGEMENT TRAINEE

• Built great customer rapport by being enthusiastic & leaving the customer completely satisfied

• Maintained great relationships with the local dealerships to retain & increase customer referrals

• Accurately entered data & set up reservations in a timely manner

• Increased sales by selling upgrades & additional benefits

• Managed car inventory & car maintenance

• Picked up/dropped off customers & delivered cars North Carolina Central University August – December 2013 RESIDENTIAL ASSISTANT/ COMMUNITY ASSISTANT

• Provided quality customer service to students, staff & guests

• Enforced policies and procedures

• Served as a role model & leader to 1st year students

• Created monthly newsletters & activities for students Kraft Foods, Inc. May – August 2012

MARKETING/ MERCHANDISING INTERN

• Enhanced & built creative displays to attract sales

• Managed inventory & positioned merchandise at various locations

• Analyzed competitors prices and promotions in effort to gain a competitive advance

• Applied strategies for inventory control, product handling, forecasting, & objective setting

• Obtained Retail Operation Training Certification Municipal Employees Credit Union of Baltimore May – August 2011 MARKETING INTERN

• Wrote and designed monthly newsletters

• Performed market research on other credit unions & banks

• Served as the assistant for the Vice President of Marketing & Chief Financial Officer’s administrative assistant in lieu of his/her absence Affiliations

President, KAP, 2011-2013

Miss Phi Beta Lambda, 2012-2013

Reporter, Campus Echo Newspaper, 2011-2013

Active Member, Phi Beta Lambda Business Organization, 2011-Present Mentor, Lady Eagles Development Program, 2012-2013 Mentee, EVOLVE Mentoring, Inc., 2011-2013

Recipient, AACUC Peter Crear Essay Scholarship, 2011

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