Customer Service Technical Support

ERIC WILLIAMS

*** ********** **, ********, ** ***32 719-***-**** *******@*****.***

Desktop Support Technician with CompTIA A+, CompTIA Network+, CompTIA Security+ and ITIL certifications for Tier I employment opportunities. Offering hardware and software installation skills and customer service experience to ensure company success.

SKILLS

Windows 7, 8.1, & 10; Perform hardware/software troubleshooting and technical support for end-users

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expressed information to clients effectively; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

EMPLOYEMENT

Spectranetics April 2015-Present

Assembler II

• Meticulously assemble hundreds of products daily, allowing for minimal to non-existent defects

• Examine and inspect materials and products in order to ensure that packing specifications are met; Perform regular and preventative maintenance on packaging machines to ensure optimum work cycles

• Maintain a clean and organized work environment

• Prepare items for shipment; verify quality and quantity of orders: both internationally and domestic

AFAB Remodeling September 2008-April 2015

Independent Contractor

• Undertook basic bookkeeping tasks and issued invoices

• Provided information in response to inquiries about products or services and to handle and resolve complaints

• Installed tile on floors and walls; painted ceilings and walls

• Protected all carpet, walls, furniture, ceilings, etc. from unwanted materials

EDUCATION / CERTIFICATIONS

LeaderQuest Holdings Inc., Colorado Springs, CO November 2016-April 2017

• CompTIA A+, ITIL

• CompTIA Network+, CompTIA Security+ (expected, May 31, 2017)

License in Ministry, Colorado Springs, Co, Charis Bible College

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