Customer Service Representative

SHERMAN LOWERY

*** ***** **** ******, ********, SC 29203 (H) 803-***-****

Email: **************@*****.***

Phone: 803-***-****

Professional Summary

Passionate, high-energy, confident professional with an infectious enthusiasm for seeking a career in Information Technology.

Skills

Knowledge of Computer Systems/Network Infrastructures/Vulnerability scanning/Assessment

Knowledge of Computer Hardware/Software/LAN/WAN/IDS/IPS/Access Control. Firewall Techniques/IT Security and Compliance Auditing. Virtual Private Networks. Risk Assessment and Management. Security Architecture. Business Continuity Plans. Disaster Recovery Plans. Telecommunications. TCP/IP. SSH/SSL. PPTP/L2TP. Information Security Techniques. Encryptions and Digital Signatures. HIPAA Compliance

Nuclear Security Officer

Westinghouse/Defender Services – Hopkins, SC 2014 to Current

Safeguard Classified Nuclear Material and Comply with Nuclear Regulatory Commission Regulations

Prepare and monitor communication and security systems to supplement security essentials.

Supervise and monitor centralized alarm system and warning systems and detect any unlawful presence in high security zone.

Administer and respond immediately to any warning generated by alarm for meeting any eventualities.

Analyze and rectify all failed security measures to ensure nuclear 24X7 securities in facility.

Monitor and check all vehicles, personnel and all possessions at entry and exit points.

Practice INFOSEC security while carrying day-to-day duties

Manage lawful access control functions at Owner Controlled Access (OCA) entry points to prevent unlawful access to

area with any weapons.

Develop and carry out drug or alcohol tests and issue notice to prevent usage or presence in high security zone.

Provide escorts to vehicles that enter zone with permits as per NRC requirements.

U.S. Air Force – Shaw Aft, SC 2007 to 2013

Conducted interviews of witness and suspects. Apprehended and detained suspects.

Patrolled and secured housing, cantonment, aircraft mass parking areas.

Patrolled flight line to secure aircraft. Investigated motor vehicle accidents, minor crimes and incidents.

Specialized in protection of classified information vital to national security.

Practice INFOSEC security while carrying day-to-day duties

Investigated theft of government property, collected and preserved evidence.

Secured the base by screening traffic entering installation. Secured vehicles entering the base for illegal arms and contraband.

Utilized speed measuring devices and drug/alcohol analysis equipment.

Customer Service Representative

Kelly Services – 250 Berryhill Rd #101 Columbia, SC 2 005 to 2006

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the selecting and explaining the best solution to solve the ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

IT Help Desk/Customer Service Representative/Tier 1

Call Tech Communications – 300 SAINT ANDREWS RD Columbia, SC 2005 to 2006

Researched and resolved customer issues with PC as well as internet connectivity problems

Resolved customer complaints via phone, email.

Experience practicing Information Systems security techniques.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts. Assisted customers with setting up DSL fast access services.

Troubleshooting and configuring routers with connectivity issues as well as TCP/IP protocols.

Performed vulnerability scans with Nessus to detect security holes and patches needed for updates.

Analyzed security requirements by management using Nessus to ensure security of infrastructure.

Attempt to persuade customers to reconsider cancellation. Inform customers of deals and promotions.

Practice INFOSEC security to ensure network stayed protect from risk and threats.

Practiced email security techniques through the use of email certificates.

Assisted with placement of orders, refunds or exchanges.

Education

Bachelor of Science: Information Systems Security

American Military University - Charleston, WV 2015

Computer Systems and Networks Certification 2014

Bachelor of Arts: Criminal Justice

American Military University - Charleston, WV 2011

References:

Tyrique Smalls 718-***-****

Daniel Alban 614-***-****

Daniel Alicea 513-***-****

Contact this candidate