Mar ****-Present

ROBERT S CHARLES

Professional Summary

Seasoned Customer Service Agent with more than 7 years of experience in fast-paced Call Center environment . Excellent Communication and Multi Tasking skills. Track record of achieving exceptional results in Resolving customer issues and guiding the customer toward the sale.

Skills

Customer and Personal Service

Active Listening

Cler ical

Persuasion

Computers and Electronics

Sales and Marketing

Economics and Accounting

Programming

Social Perceptiveness

Speaking

Experience

CUSTOMER SERVICES

APAC CUSTOMER SERVICES, INC - SARASOTA, FL

RESOLVED BILLING ISSUES, SOLD PROTECTION PLANS FOR HOME SERVICES FOR HOUSEHOLD UNITS; SALES RATE OVER 25% AVERAGE; ABLE TO COMMUNICATE CUSTOMER CONCERNS AND DESCRIBE FEATURES AND BENEFITS LEADING TO THE SALE, ENJOY SPEAKING WITH CUSTOMERS TO DEVELOPE AN UNDERSTANDING OF CUSTOMERS NEEDS AND WANTS, AND ABLE TO BE FLEXABLE FOR PRODUCT DESCRIPTION FOR SALE ITEMS. I WORK WELL IN A GROUP SETTING, AND AM RELIABLE AND ON TIME.

Education

Bachelor of Science : BUSINESS

UNIVERSITY OF SOUTH FLORIDA - TAMPA, FL

Associate of Science : COMPUTER PROGRAMMING

STATE COLLEGE OF FLORIDA - BRADENTON, FL

High School Diploma : GENERAL

MANATEE HIGH SCHOOL - BRADENTON, FL

4507 9TH STREET WEST L-55, BRADENTON, FL 34207

Ph: 941-***-****

aczxbh@r.postjobfree.com