Customer Service Sales

Shanna Alexander

Houston, TX

*****************@*****.*** - 504-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Associate

Cricket Wireless - Houston, TX - 2015-01 - 2015-05 Handle high volume sales every week sucessfully,

Complete and maintain non-monetary reports and records,used computerized systems to process funds, Solve billing problems and handle customers needs, Responsible for balanced draw at closing of shift, Maintained clean and orderly checkout stations, complete additional cleaning duties. Customer- and Service- oriented Retail merchandising expertise. Proven ability to quickly and efficiently serve customers. Experience with using scanners, understanding of counting money in register before and after shift. Familiarity with point of sale machines and software. Proven ability to answer customer's questions and inform them regarding the business procedures and policies in a polite manner.

Helped management with administrative function such as scheduling and training. Cashier/Customer Service

Whataburger - Missouri City, TX - 2012-02 - 2015-01 Performance driven customer service/retail professional highly skilled of providing excellent customer service and handling customer's inquires efficiently.

Greet customers and provide a friendly environment, process payments and returns,

maintain awareness of the present and upcoming promotions and advertisements, responsible for providing services quickly and efficiently, provide a simple report to superiors every day, organize and restock merchandise accordingly while maintaining a clean well organized dine in.

Assisting in the training of new cashiers, Work as a team to ensure high quality customer service, Implemented new customer service strategies successfully, increasing customer satisfaction by 8% in 5 months.

Operate a POS cash register.

Awarded for customer service, time dedicated to the job. Upcoming Hair Stylist/Cosmetologist

Houston, TX

Focused upcoming hair stylist with expertise in braiding and weaving, dedicated to providing high quality color, hair extensions, and braids. Enthusiastic to learn and excel in the hair care industry with excellent written and verbal skills. Ability to work quickly and accurately with hands, a quick learner with up-to-date trend knowledge. Outstanding communication and interpersonal skills to ensure each client has a positive experience. Expertise in providing customer oriented service and attaining customer satisfaction. Great fluency in executing various cosmetology procedures. Familiar with application of relaxers and shampoo and conditioning. Knowledge of head massage, setting rollers and basic blow dry techniques. Style hair for weddings and special occasions. Cosmetology principle knowledge with experience in permed, relaxed, and bleached hair. Use of creativity and knowledge of trends to inspire new hair styling techniques. Educate guest on proper hair care. Examined hair condition and texture to maximize hair treatment. Assess customer needs and give professional advice about appropriate style and color options. SOLD and promoted hair care products and cosmetics. Resolved customers complaints in a pleasant and efficient manner. PERFORMED IN-HOME SERVICES FOR CLIENTS. Established a strong relationship with client base to ensure long term relationship. EDUCATION

Buisness

Houston Community College - Houston, TX

2014-08 - 2015-05

Buisness Management

Blinn College - Brenham, TX

2012-08 - 2013-05

Diploma

Hightower High School - Missouri City, TX

2009-08 - 2012-05

SKILLS

Familiarity with point of sale machines and software, Great work ethic and Experience with using scanners, Great communication and interpersonal skills, Enthsiatic and a team player.

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