Resume

PROFESSIONAL SUMMARY:

Around*+ years of IT experience with over 5years of experience as a Salesforce CRM Administrator, Developer and hands on experience in SFDC development using the Apex classes, Triggers, Batch processes, S-Controls, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.

Certified Salesforce.com Force.com Developer (U Platform-1).

Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Developer and Administrator.

Expertise knowledge of CRM processes like Sales, Marketing, Customer Service, Customer Support, Business processes and recommended solutions to improve their processes in salesforce.com.

Extensive experience in developing Apex Classes, Triggers, Data loader, Visual force pages, writing Workflows, Integration, Force.com API.

Developed Apex classes using other platform based technologies like Visualforce, Force.com IDE.

Experienced in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer, Data Loader, Excel Connector and Workbench.

Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Field Dependencies, Custom objects, Custom Tabs, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, security and sharing rules, Tasks and actions.

Experience in setting up the sharing model including custom Profile creation, assigning the roles to the users and creating the Sharing Rules to share data between different hierarchies.

Strong understanding of CRM Business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management.

Understanding in different phases of SDLC (Software Development Life Cycle) including strategic systems planning, designing, programming, testing, documentation.

Excellent knowledge on both Service cloud, Chatter and Sales Cloud.

Experience in creating parallel and matrix based workflow approvals.

Strong understanding in creating ad hoc reports and dashboards by introducing new report types as and when requested by stakeholders.

Comprehensive experience in business blueprinting, implementation methodology, budgeting, & project planning. Accelerated SAP instructor during tenure with SAP as an employee & platinum consultant.

Involved in Salesforce.com application setup activities and customized the UI along with SKUID team to match the functional needs of the organization.

Coursework completed in Computer Networks, Database Systems and Operating Systems.

Experience in scripting languages like HTML5, DHTML, XML, jQuery, ASP.Net 1.0/2.0, Ajax, Java Script and software applications like, Dream weaver, Microsoft Word, Excel, PowerPoint, SharePoint.

Participated in all stages of Software Development Life Cycle (SDFC) and Contract Life Cycle Management i.e., System Analysis, Design, Development and Testing. Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.

Experience in core java as Java Developer.

Highly motivated, good communication skills, quick learner, decision-making capability and consistently demonstrated leadership skills, experienced working with both large and small teams.

TECHNICAL SKILLS:

Salesforce Technologies:

Apex Language, Salesforce CRM, Classes/Controllers, SOSL, SOQL, Dashboards, Salesforce Security Model, Custom Objects, Apex Data Loader, Record Type, Role Hierarchy, Visualforce Pages/ Components, Workflow & Approvals, S Controls, Service Cloud, Lightning Components, Chatter, Apex Web Services, AJAX, Analytic Snapshots Case Management Automation.

Salesforce Tools:

Apex Data loader, Web services APIs like SOAP, Force.com Explorer, Force.com Eclipse IDE Plug-in, Force.com Platform (Sandbox and Production).

Certification:

Salesforce Certified Platform Developer I

Programming Languages:

C, C++, Java

Web Technologies:

JavaScript, ASP.NET, CSS, XML, Ajax, HTML, DHTML.

Operating Systems:

MS Windows, Vista, Linux, Unix, MVS.

Data Bases:

VSAM, MS SQL, MS Access, Oracle 11g /12c.

Other Tools:

Software as a Service(SaaS), File Manager, Data Migrator, Continuous Integration(CI), IBM Debug Tool, Informatica, Microsoft Visio, Workbench, Tableau.

PROFESSIONAL EXPERIENCE:

CLIENT: Best Doctors Inc; Quincy,MA

ROLE: Salesforce Developer Oct’16 – Till Date

RESPONSIBILITIES:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts and Cases.

• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.

• Meet regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements.

• Performed the detailed analysis of functional and technical requirements; designed &deployed the customobjects; identified the lookup and master-detail relationships; and created the junction objects.

• Created email templates and inbound emails using Visual Force for clients and customers.

• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.

• Developed business documents for Salesforce.com Custom objects.

• Used Force.com Migration tool to make deployments to different sandbox environments.

• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.

• Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow

• Configured List Views, Custom Reports & Dashboard, set up Data Security for the users.

• Used Data Loader to Import Data from Legacy system.

• Worked with developer to build and validate Conceptual, Logical & Physical Data Model and Integration touch points Requirements.

• Ability to translate customer requirements into specification.

Environment: Saleforce.com platform, Force.com IDE, Visual Force HTML, Data Loader, Apex Language, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, Windows XP Pro.

CLIENT: Xerox, Somerset, NJ

ROLE: Salesforce Developer Sep’15 – Oct’16

RESPONSIBILITIES:

Interacted with Product, Sales and Order processing teams for gathering the requirements.

Created the Technical Specification documents.

Created the data structure and planned the security for various profiles.

Created business rules to ensure the data integrity and built the approval processes.

Created triggers and classes to automate the Opportunity and Quote integration process.

Created Visual Force Pages to override the standard functionality of Edit and Delete buttons.

Provided technical assistance and guided the developers in the team.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Customized profiles and implemented Object and field level security to hide / restrict data access.

Performed in depth analysis of the integration of salesforce with SQL, explained how salesforce has been integrated with SQL server and from which sources data was coming in salesforce in the absence of any documentation.

Used XML serialization for interacting with the database.

Enabled territories for better forecasting. Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Release Management (Managing different Salesforce instances and Releases) and involved in Data Migration and Deployment activities.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Service Cloud enhancements - Portal entitlement wizard changes

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Built Lightning components on the developer console.

Worked with Lightning Components in the Eclipse Force.com IDE.

Accessed Custom Object & displayed its record using Lightning Components.

Created a component that loads contacts data and interacts with Salesforce1 and Lightning Experience.

Developed multiple Custom Objects to the needs of the project.

Implemented multiple discounts and finance charge calculations on the Opportunity.

Built the deployment planning document and did the production migration.

Created a custom order object to the extensive order processing needs of the business.

Provided the sales teams the option of generating multiple quotes and automated the Quote acceptance process.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Created various Reports (summary reports, matrix reports, pie charts) and represented it in the form of graphical using dashboards to assist managers to better utilize Sales force as a sales tool.

Used multiple sandboxes for development of various components of the project. Deployed the code to the UAT Environment for testing.

Integrated the Salesforce Order with NetSuite Order.

Built the Quote templates.

Helped the Product managers to define the products and cleaning up the data.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Sales cloud, Service cloud, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, C#.net Saledforce.com Data Loader, Informatica Power Center 7.1.5, Oracle 9i, HTML, Java Script, Windows XP. Security Controls, NetSuite, Lightning Components, Boomi Integration and Web Services.

CLIENT: New York Post, NY June’14- Aug’15

ROLE: Salesforce Developer/ Admin

RESPONSIBILTIES:

Design, optimize and integrate business processes across disparate systems.

Designing/developing Web Services/Rest API to interface with other systems.

Drive standardizations and consistency of tools and processes across the organization.

Create solution design and technical specification documentation. Mentored staff on all aspects of Salesforce.com.

Manage and provide direction for the onshore & offshore teams in support of development activities.

Interact with overseeing Business teams.

Covering the entire software development life cycle from concept to delivery to training.

Release Management (Managing different Salesforce instances and Releases).

Experienced in customizing and integrating SFDC with 3rd party systems (like SAP, DCS, IW, BW, Cognos, Tibco etc.) using out of box features & web services provided by Salesforce.com.

Prepared documentation regarding existing integration of salesforce with other systems in the company.

Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners.

Implemented Configuration, Customization and Development with Salesforce.com on Service and Sales Cloud.

Responsible for providing hands on expert level assistance to developers for technical issues.

System security, workflow, integration, user interface design, migration, data integrity and partner portals on the SFDC Unlimited edition.

SAP lead consultant for Order Management, Shipping, Transportation, Pricing, Billing.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Designing and execution of test plans and ensuring a quality solution is delivered.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.

Ability to prioritize and meet deliverables in a highly driven and demanding environment.

Creating a change management and release process for enhancements.

Maintain configuration workbook, Deployment Manifesto preparation, document pre and post redeployment activates.

Environment: Saleforce.com platform, Java, Apex Language, Visual Force, Salesforce.com Data

Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security

Controls, REST Web Services, Integration Services, WSDL, Sandbox, HTML, SOAP, ANT, Perforce, Eclipse IDE Plug-

in, Oracle 10g, Java, ABC pricing engine, Solaris Tool, and SIM Engine.

CLIENT: Avaya Insurance, Westminster, CO Aug’13 – May’14

ROLE: Salesforce Developer

Description:

The company provides Unified Communications, Contact Centers, Data solutions and related services directly and through its Channel partners to leading businesses and organizations around the world. The project managed the Salesforce.com platform for the Account Executive Organization.

Mainly this project involved the Account, Contact, Campaign, Opportunity and some related custom objects that will improve the marketing and sales efforts. Salesforce.com modules covered: Account and Contact Management, Campaigns and Marketing Management

RESPONSIBILITIES:

Managed team to implement the documented requirements and reports, assisting in all configuration activities.

Coordinated work assignments with developers and Administrators throughout the product development life cycle.

Designed and developed workflow rules, validation rules, and customizations within SalesForce.com.

Developed Apex classes, Visualforce components and extensions.

Ad-hoc creation of dashboards based on reports and key performance indicators for chief executives.

Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.

Worked on the security level setting in the company for all the levels.

Animated client side user interface elements on a Visualforce page using J Query.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.

Email to case functionality to helps customers get fast answers to questions and to receive automatic notifications when content of interest is created or updated. This feature ensured that the employees always received up-to-date information.

Extracted the salesforce CRM information into BI Data Warehouse using Force.com API/Informatica to provide integration with oracle financial information to perform advanced reporting and analysis.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Build applications using the Eclipse IDE.

Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.

Used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production.

Participate in design meetings and contribute to technical approach.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, SaaS, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Eclipse IDE Plug-in, Oracle, Web Services, WSDL, Sandbox.

CLIENT: Kaplan, NY City, NY Oct’11- July’13

ROLE: Salesforce Consultant

Description:

Kaplan offers students career-oriented master, bachelor, and associate's degrees, as well as certificates and diplomas. Kaplan implemented the salesforce.com CRM application for customer relationship management (CRM), Sales Management, Sales Lead, Opportunity and Product Distribution Management.

RESPONSIBILITIES:

Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.

Customized tabs for among different business user’s groups and business centers.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.

Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.

Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.

Create various profiles and configured the permissions based on the organizational hierarchy requirements.

Designed and developed workflow rules, validation rules, and customizations within Sales force.

Implemented various Custom Reports and deployed them for different business user levels.

Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Dashboards, Reports, Email, Messaging, Sandbox, Production environment, Eclipse.

COMPANY: Maruti Suzuki Limited, Hyderabad, India. Dec’10- Sep’11

ROLE: Java Developer

Description:

This system is aimed at automating and standardizing the operation of dealers and distributors using Intranet. The manufacturer plans the production schedules and dispatches schedules depending on the stock levels at the dealers and distributors.

GUI screens were developed using HTML. Java Script was used to validate the fields.

RESPONSIBILITIES:

Developed use cases, class diagrams and sequence diagrams using Rational rose.

Developed the application as per the requirements and business rules.

Responsible for developing the Registration modules of the wholesale application.

Utilized the various J2ee Design patterns to develop the Business modules based on the required functionality.

Part of the team which was responsible for designing and developing the application in

n-tier fashion as per struts based MVC architecture standards

Responsible for developing the application level flow by utilizing Java, JSP and Struts.

Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.

Used JavaScript front end Validations.

Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies

Developed Session beans and entity Beans representing business logic abstractions.

Environment: Java, JSP, Oracle 8i, Servlets, Java Beans, Java Script, Apache Tomcat JDBC, HTML, Rational Rose and Dream weaver.

CLIENT: Evolgence, Hyderabad, India July’08- Nov’10

ROLE: Java/J2EE Developer

Description:

Customer Management System application is developed to enhance the current top-notch service provided by Comerica to their customers. Account statement, account balance, and transaction movement are the fundamental needs of every customer.

This system allows Comerica customers to access their cash statements via the Internet. This will allow the customers to check their statement virtually anytime from anywhere.

RESPONSIBILITIES:

Performed the roles of Java Developer and Administrator in the organization.

Designed & developed GUI for claim creation, processing and tracking.

Created Use Case Diagrams in UML.

Involved in Design and Development of application modules.

The user interface components are developed using Java AWT/swing API.

Involved in capturing user requirements from business team and preparation of understanding documents for each of the functionality.

Involved in the debugging, testing and designing of database.

Involved in development of the server side business logic for Input and output reports.

Involved in XML developing.

Used XML parsers for to parse the data.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Struts 2.0, Hibernate 3.2/ 3.3, spring 2.0/ 2.5, Web Services, SOAP, XML, EJB, Servlets.

Education: 2008

JNTU, Hyderabad.

Bachelors in Electronics & Communication Engineering.

PROFESSIONAL EXPERIENCE:

Available upon request.

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