Customer Service Administrative Assistant

Sarah Wadey

*** ****, ***********, ** *** *P*

Tél: 514-***-****, E-mail: ********@****.***

Experience providing customer service and secretarial support in a fast-paced environment. Strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet. Committed to superior customer service, detail-oriented and able to multi-task effectively. Capabilities include

• Customer Service

• Word Processing & Typing

• Filing & Data Archiving

• Office Equipment Operation

• Telephone Reception

• General Accounting

• Problem Solving

• MS Word, MS Excel, MS Access, MS Outlook, Simply Accounting, First Class Work Experience

ADMINISTRATIVE ASSISTANT

International Civil Aviation Organization (ICAO) - Montréal, QC April 2014 to November 2016

• Maintain and update documents for Chief, organize and compile necessary documents for ANC, Council Meetings and Missions. Prepare Mission Travel Authorization MTAs for Chief and Information Officer and liaise with Travel Unit.

• Liaise with Document Control concerning the production and distribution of documents (WPs, State Letters, documents, etc.)

• Maintain section files including electronic records management system; answer telephone inquiries and photocopy documents; Maintain monthly attendance for the section; review all work from the section to ensure accuracy, completeness and adherence to procedural guidelines of ANB; Maintain supplies of stationery and other materials for the section.

• Prepare correspondence (I.E. letters, IOMs, meeting correspondence) for Chief and Information Officer; check all documents referred to the Chief for signature for completeness and presentation. RECEPTIONIST

Academy Linguistic International - Montréal, QC

March 2013 to April 2014

• Answered telephone and customer inquiries.

• Greeted in-person clients and directed them accordingly.

• Answered general email inquiries and forwarded all other emails to the right department/person .

• Entered student information into the registrar; kept track of grades and attendance.

• Prepared all documentation: attestation letters, transcripts, certificates, and student id's.

• Preformed all international and local shipment requests; packaging, ordering supplies, and providing all shipment documentation.

• Managed the reception and student lounge area.

• Managed a petty cash.

• Placed all maintenance calls for photocopier, snack machine, and coffee machine.

• Scheduled all employee appointments.

Sarah Wadey

156 Dube, Châteauguay, QC J6K 2P4

Tél: 514-***-****, E-mail: ********@****.***

RECEPTIONIST

Blue Star - LaSalle, QC

August 2012 to November 2012

• Answered telephone and customer inquiries.

• Greeted in-person clients and directed them accordingly.

• Answered general email inquiries and forwarded all other emails to the right department/person.

• Entered all orders onto excel sheets.

• Preparation of documentation: loading lists.

CUSTOMER SERVICE

Wendy's Restaurant - Châteauguay, QC

October 2008 to August 2012

• Employee of the year - Customer Courtesy Award.

• Provided excellent customer service in a fast paced environment.

• Managed customer complaints.

• Aided in the training of new employees.

• Managed the dining area.

STAGE

Concordia University John Molson School of Business - Montréal, QC November 2011 to December 2011

• Answered telephone inquiries.

• Answered general email inquiries.

• Entered general data entry into MS Excel and MS Word.

• Took care of all filing & data archiving tasks.

Education

Pearson Adult Career Center, Administrative Professional - LaSalle, QC 2011

Dawson College, Cinema and Communications Profile - Montréal, QC 2008

Bilingual Howard S Billings High School - Chateauguay, QC 2006

References

Available upon request*

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