Customer Service Medical
Resume:
TAMARA M. STARK
**** **** ******* ** *******, WA 99208 (602) 696 – 5541 *********@*****.***
PROFESSIONAL PROFILE
Strong leadership skills with the ability to build the trust of others with integrity and consistency while meeting and exceeding targeted results. Able to work under pressure in fast-paced environments. Highly flexible individual seeking to transition into the healthcare field as value adding member.
QUALIFICATIONS
§Customer Service / SAP
§Office Administration
§MS Office Suite
§MediSoft Proprietary Software
§10-key / Data Entry
§EClinical Works
§Pharmacology / Call Center
§HCPCS / Collections
§Government Payers
§Medicare / Medicaid / TRICARE
§Electronic Medical Records
§Anatomy /Physiology
§CPR / First Aid Certified
§Medical Terminology
§Vitals / Charts
§Third Party Payers
§CPT-4 / ICD-9-CM
§HIPAA Regulations
§Scheduling / Filing
§HIPAA Government Payers
§Diagnosis Coding from Medical Records
§Medical Law & Ethics
§Managed Care(HMO, PPO, & POS)
§Medical Office Procedures
§Insurance Claim Processing
§Medical Practice Management Systems
PROFESSIONAL EXPERIENCE
Family Outreach – Helena, MT 2012 – 2016
Direct Service Provider III
§Provided in-home patient care for developing disabled patients via tasks such as cooking nutritional meals and snacks, facilitating personal hygiene, and light housekeeping duties.
§Accompanied patient to doctor appointments along with medication list.
§Administered medication according to instructions provided by physician.
Walmart – Helena, MT 2011 – 2012
Cashier / Customer service
§Greeted customers in a professional and courteous manner as a client facing point of contact.
§Utilized a point of sales computer system to process purchase and return transactions.
Neurology and Sleep Medicine – Mesa, AZ 2010 – 2011
Healthcare Administrative Assistant / Medical Assistant / Externship
§Completed externship for a total of 240 hours.
§Scheduled and confirmed appointments.
§Compiled medical charts, reports and correspondence.
§Answered phones and directed calls to appropriate staff.
Toyota Financial Services / ADECCO Employment Agency – Chandler, AZ 2009 – 2010
Reinstatement Collections Representative / Customer Service Representative (CSR)
§Analyzed account characteristics and complete all customer service related issues.
§ Recorded the payment commitment and followed-up verifying payment completion.
Insight Enterprises – Tempe, AZ 2004 – 2009
Order Execution Specialist / Backlog Specialist / Order Flow Specialist
§Communicated proper order/invoice processes and track with SAP application.
§Carried out procedures independently and responded to routine requests.
§Skilled and competent in standard office equipment.
§Well versed in Microsoft Word documents, spreadsheets, reports, documents and various software.
EDUCATION
Ultimate Medical Academy Diploma - Medical Office and Billing Specialist, 2012
Carrington College Diploma – Healthcare Administrative Assisting, 2010
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