Information Technology Support
Resume:
Human Resources Manager
Dear Sir / Madam:
Greetings!
I am pleased to present my job application for your consideration, I am fully-qualified for the position.
Having the aspiration to provide informative and quality client relations in addition to my fifteen years of experience in the field of Information Technology and Client Services, I am certain that I will become a consistent performer and contributor for your company’s goals to success. Pursuing now couple of IT certifications to add on my MBA in Computer Management, Bachelor of Computer Science, Certificate in Network Security Administrator,
At my previous employer, I advanced from working 2 years as Helpdesk Analyst \ Network/Desktop Support to Network \ Client Services Analyst of I.T. Department – Infrastructure and Client Services Group for another 9 years.
In my position as Network \ Client Services Analyst for almost ten years, I have built a good working relationship with the department heads within the organization. I have researched, analyzed and compiled information for IT management to assist them with their information needs and in their decision making.
I also made a big mark as Helpdesk Analyst and Network/Desktop Support as I initiated and became a big part of until now the current Helpdesk IT reporting System and Level 1 Supporting System. Improved and organized how problems managed in the most efficient and effective way in line with business requirements.
I have achieved number of accomplishments, one of them being award of “Employee of the Month.” This I received five months in a row. My personal passion as a people person comes through in the successes I have achieved in and out of the workplace.
My extra seven years of working internationally in a different positions outside the country, like being an Information Officer, School Director and College Professor. Although my experiences back then was in educational field, this has helped to develop my organizational skills and has strengthened my ability to multitask. I continually take the initiative to learn and grow as I pursue the goals of the organization I represent. I am excited by this opportunity and believe that my work experience, transferrable skills and humble self makes me a fit candidate.
I am so excited with this opportunity and believe that my length of work experience in the field .You can contact me at *****.**@*****.*** and 647-***-**** / 416-***-****.
Thank you in advance for consideration of my application.
Sincerely,
Eduardo Luzon, Applicant
EDUARDO A. LUZON
Toronto, Canada M1E 2L6 647-***-**** *****.**@*****.***
OBJECTIVE Full – time employment as Network / Client and Desktop Support / Analyst
QUALIFICATION PROFILE
Nine years working experience as Network Analyst / Client Services Analyst; Two years as Technical Network Support / Helpdesk Analyst; More than five years as I.T. Administrator and Computer Educator and three years as Company’s Corporate Client Consultant.
Currently registered in CPA Prep of the CPA Ontario.
Graduate of MBA in Computer Management and Bachelor of Science in Computer Science; Diploma in Network Security Administrator and Computer Studies.
Technical trainings for networking (routers, switches and other communications devices, LAN, WAN, wireless), security, computer system (servers, workstations – PC’s, printers), data management, IT operations are keeping up to date to make sure knowledge and skills are in accordance with current paced.
Working on a series of IT Certifications.
Earned solid reputation for resolving complex issues and providing exceptional customer service.
Excellent organization and leadership skills, client service relations and personal character.
PROFESSIONAL EXPERIENCE
Cedar Dental Care Center, Toronto, Ontario
Part-time I.T. Administrator August 2012 - present
Install and perform minor to major repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Confer with the third – party, staff, users, and management to establish requirements for new systems or modifications.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Oversee the daily performance of computer and network systems.
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
Technicolor (Formerly Cinram International), Toronto, Ontario
Network and Client Services Analyst March 2007 – February 2016
Monitors and analyzes network traffic for all infrastructure devices, servers, applications and end-user experience for web and non-web applications using What's up Gold and Nagios network monitoring tools.
Provided network support for troubleshooting and resolving network related incidents, providing assistance to peer team (network engineering, IBM AS/400 Group, data center operations, client services) to identify, isolate, restore and apply long term corrective action to LAN/WAN infrastructure.
Helpdesk Analyst / Technical Network Support August 2005 – March 2007
Provided Technical Level I/II server, desktop, laptop, telecommunication and network support to more than 500 end-users for all company’s facility locally and globally. Responded to end-users' hardware, software, network connectivity, applications issues in a Windows, IBM iSeries (AS/400), Apple, Unix, Linux, Red Hat environment.
Perform telephone, email, remote, and desk-side support for all Information Technology products, applications and services. Support may include answering questions, troubleshooting problems, teaching or instructing clients regarding software or hardware functionality, and communicating policy.
Ensuring that requests for support, primarily through the Helpdesk, are handled or assigned in as timely and effective manner as possible;
Determining the most effective manner to resolve client’s technical issue. Engaging in research and in depth troubleshooting to resolve technical issues and consult with senior team when necessary.
Responding to all requests in an appropriate and courteous manner;
Assessing and resolving all requests for support based on urgency, type of problem and available support staff;
Participating as required and along with other members in technical and engineering support and systems implementations and rollouts;
Required to work On Call, on a fixed rotation schedule, with the flexibility to work overtime as required.
EARLIER CAREER
Information Officer, ORMECO, Philippines, December 1999 – May 2005
Part – time College Professor, DWC College, Philippines, June 2000 – May 2005
School Director, AMA Education System, Philippines, June 1998 – November 1999
Corporate Consultant, Informatics Computer Institute, Philippines, June 1995 – May 1998
EDUCATION
CPA Prep Course May 2016
CPA Ontario, Toronto, Ontario
Certificate in Network Security Administrator May 2009
Centennial College, Toronto, Ontario
Master in Business Administration, MBA March 2005
Major in Computer Management
Bachelor of Science in Computer Science, BSCS October 1998
Major in Computer and Information Science
Divine Word College of Calapan, Philippines
Diploma in Computer Studies March 1994
Informatics Computer Institute of Singapore, Philippines
TECHNICAL COURSES / CLASSES
CISSP Preparatory Training, January 2017 – April 2017
Seneca College – Markham, Ontario
CCNA and CCNP Routing and Switching, April 2016 - October 2016
NetPlus College, Toronto, Ontario
Installing and Configuring Windows Server 2012 R2, August 2016 - November 2016
CISNET, Toronto, Ontario
Office 365 for Business Training, January 2016, Microsoft
Google Applications User Training, December 2010, Google
Enterprise Discovery: Taking Control, Driving Change, November 2010, Iron Mountain Canada
IBM Operator Training, August 2010, IBM Canada
Managing and Maintaining a MS Windows Environment, August 2010, Global Knowledge Toronto
Sharepoint Technologies, August 2009, Learning Tree International - Toronto
General Fire and Evacuation Safety, March 2007, Centennial College Toronto
Generic WHMIS Training, April 2006, Centennial College Toronto
Seminar on Developing Exceptional Quality Service in ISO 9001 Environment, August 2005, Informatics Singapore
Toronto, Canada M1E 2L6 647-***-**** *****.**@*****.***
OBJECTIVE: Employment as Technical Network Support Analyst
QUALIFICATION PROFILE
Nine years working experience as Network Analyst / Client Services Analyst; Two years as Technical Network/Desktop Support / Helpdesk Analyst; More than three years as I.T. Administrator and Computer Educator and three years as Company’s Corporate Client Consultant.
Graduate of MBA in Computer Management and Bachelor of Science in Computer Science; Diploma in Network Security Administrator and Computer Studies.
Technical trainings for networking (routers, switches and other communications devices, LAN, WAN, wireless), security, computer system (servers, workstations – PC’s, printers), data management, IT operations are keeping up to date to make sure knowledge and skills are in accordance with current paced.
Working on a series of IT Certifications.
Earned solid reputation for resolving complex issues and providing exceptional customer service.
Excellent organization and leadership skills, client service relations and personal character.
PROFESSIONAL EXPERIENCE
Technicolor (Formerly Cinram International), Toronto, Ontario
Network / Client Services Analyst March 2007 – February 2016
Monitors and analyzes network traffic for all infrastructure devices, servers, applications and end-user experience for web and non-web applications using What's up Gold and Nagios network monitoring tools.
Provided network support for troubleshooting and resolving network related incidents, providing assistance to peer team (network engineering, IBM AS/400 Group, data center operations, client services) to identify, isolate, restore and apply long term corrective action to LAN/WAN infrastructure.
Helpdesk Analyst / Technical Network/Desktop Support August 2005 – March 2007
Provided Technical Level I/II server, desktop, laptop, telecommunication and network support to more than 500 end-users for all company’s facility locally and globally. Responded to end-users' hardware, software, network connectivity, applications issues in a Windows, IBM iSeries (AS/400), Apple, Unix, Linux, Red Hat environment.
Perform telephone, email, remote, and desk-side support for all Information Technology products, applications and services. Support may include answering questions, troubleshooting problems, teaching or instructing clients regarding software or hardware functionality, and communicating policy.
Ensuring that requests for support, primarily through the Helpdesk, are handled or assigned in as timely and effective manner as possible;
Determining the most effective manner to resolve client’s technical issue. Engaging in research and in depth troubleshooting to resolve technical issues and consult with senior team when necessary.
Responding to all requests in an appropriate and courteous manner;
Assessing and resolving all requests for support based on urgency, type of problem and available support staff;
Participating as required and along with other members in technical and engineering support and systems implementations and rollouts;
Required to work On Call, on a fixed rotation schedule, with the flexibility to work overtime as required.
Cedar Dental Care Center, Toronto, Ontario
Part-time I.T. Administrator August 2012 - December 2015
Install and perform minor to major repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Confer with the third – party, staff, users, and management to establish requirements for new systems or modifications.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Oversee the daily performance of computer and network systems.
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
EARLIER CAREER
Information Officer, ORMECO, Philippines, December 1999 – May 2005
Part – time College Professor, DWC College, Philippines, June 2000 – May 2005
School Director, AMA Education System, Philippines, June 1998 – November 1999
Corporate Consultant, Informatics Computer Institute, Philippines, June 1995 – May 1998
EDUCATION
Certificate in Network Security Administrator May 2009
Centennial College, Toronto, Ontario
Master in Business Administration, MBA March 2005
Major in Computer Management
Divine Word College of Calapan, Philippines
Bachelor of Science in Computer Science, BSCS October 1998
Major in Computer and Information Science
Divine Word College of Calapan, Philippines
Diploma in Computer Studies March 1994
Informatics Computer Institute of Singapore, Philippines
TECHNICAL COURSES / CLASSES / TRAININGS
CISSP Preparatory Training, January 2017 – April 2017
Seneca College – Markham, Ontario
CCNA and CCNP Routing and Switching, April 2016 - October 2016
NetPlus College, Toronto, Ontario
Installing and Configuring Windows Server 2012 R2, August 2016 - November 2016
CISNET, Toronto, Ontario
Office 365 for Business Training, January 2016, Microsoft
Google Applications User Training, December 2010, Google
Enterprise Discovery: Taking Control, Driving Change, November 2010, Iron Mountain Canada
IBM Operator Training, August 2010, IBM Canada
Managing and Maintaining a MS Windows Environment, August 2010, Global Knowledge Toronto
Sharepoint Technologies, August 2009, Learning Tree International - Toronto
General Fire and Evacuation Safety, March 2007, Centennial College Toronto
Generic WHMIS Training, April 2006, Centennial College Toronto
Developing Exceptional Quality Service in ISO 9001 Environment, August 2005, Informatics Singapore
Contact this candidate