Customer Service Manager
Resume:
JESSICA MARIE M. GAMBOA
Block * Lot ** Adelfa St. Villa de Primarosa Subdivision,
Buhay na Tubig, Imus Cavite, Philippines
*************@*****.***
PROFESSIONAL BACKGROUND
Worked as a Data Specialist on a US Tech Based start-up company in the Philippines for more than 6 months. With handling of data from merchants who agreed to list and be a part of the launched application.
Experience in handling people and leading a team, proficient in decision making for a smooth operations
SPECIFIC KNOWLEDGE AND SKILLS
Established skills in customer/client handling
Exposure and hands-on experience in using: MS Office (Word, Excel and Outlook), Internet, and window-based applications
Very good in oral and written communications
Problem Solving, Critical Thinking
Leadership
PROFESSIONAL EXPERIENCE
Whatchu Inc. –
Role: Data Specialist
July 01, 2016 – February 28, 2017
Handles data given by merchants who agreed to list. (i.e retail stores from malls).
Proof reading data based on format required.
Calls potential merchants to list
Rustan Coffee Corporation
Starbucks Philippines
Role: Shift Supervisor
Certified Coffee Master and Certified Barista Trainer August 01, 2015 – March 01, 2016
Handles day to day operations with the help of the Store Manager and Assistant Store Manager.
Train baristas, provides feedback based on performance.
Provides world class customer service. Going above and beyond to give them the service they deserve. Make decisions based on a situation that needs to be attended. Rustan Coffee Corporation
Starbucks Philippines
Role: Barista
Certified Coffee Master and Certified Barista Trainer September 2013 – July 2015
Coffee preparation: Utilize knowledge of coffee drink combinations to prepare highly-specific coffee drinks; stock workstations; maintain sanitary and tidy work area.
Cashiering: Enter drink orders into computerized cash register; handle cash and make change; process credit cards; open, close, and balance drawer.
Customer service: Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, up selling where possible. Adept at remembering names and preferences of individual customers to provide friendly, personalized service, and in turn, built a loyal customer base.
Impart knowledge to baristas thru training them on the required training program given. EDUCATIONAL ATTAINMENT:
Tertiary: University of Perpetual Help System DALTA – Molino Campus Molino 3, Bacoor, Cavite
2008-2013
Degree: Bachelor of Science in Tourism
Secondary: Naguilian National High School
Imelda, Naguilian, La Union
2006 – 2008
University of Perpetual Help System DALTA – Molino Campus Molino 3, Bacoor, Cavite
2005 - 2006
Don Carlo Cavina School
Talon 4, Las Pinas City
2004 – 2005
Primary: University of Perpetual Help System DALTA – Las Pinas Campus Alabang – Zapote Avenue, Pamplona 3, Las Pinas City 2003 – 2004
Internship: Etihad Cargo – Gulf United Corporation 2nd Floor Pair PAGS Building, Sucat, Parañaque
March 2013
Hasslefree Philippines Inc.
Unit 5 JEE Building, Gloria Diaz St. BF Resort Village Las Piñas City November 2012 – January 2013
ACHIEVEMENTS:
● Leadership Awardee (17t h
Commencement Exercises 2013)
● Service Awardee (17t h
Commencement Exercises 2013)
● Best in Thesis Award ( Employability Skills As Perceived by Bachelor of Science in Tourism Batch 2005-2009 of the UPHSD - Molino Campus)
● President, Council for International Hospitality Management Students (2012-2013)
● Chairman, Convention and Recreation Management Class 2012-2013
● Sgt @ Arms, Association of Travel Enthusiasts 2011-2012 TRAININGS AND SEMINARS ATTENDED:
● “Youth Power; Strengthening The Nation” - iLead5S College of International Hospitality Management Building – UPHSD Molino September 18, 2012
● “Palawan: A Mega Diversity Paradise”
Event Organizer
A & A Plaza Hotel, Puerto Princesa City, Palawan
September 14 – 16, 2012
● “Pagkain ng Gulay Ugaliin: Araw – araw Itong Ihain” – Nutrition Day Celebration University of Perpetual Help System DALTA – Molino Campus Old Gymnasium July 24, 2012
● “M.I.C.E Corporate Incentive Seminar” – League of Tourism Students of the Philippines. Inc
The Wine Museum, Pasay City
June 29, 2012
● “Personal and Professional Excellence”
Student Enrichment Seminar of the College of International Hospitality Management College of International Hospitality Management Function Hall 3r d Floor
February 3, 2012
● “The Barista Basics” Coffee Session with the Academe” Gloria Jeans, Robinsons Galleria
July 30, 2011
PERSONAL BACKGROUND:
Age: 25 years old
Birthdate: April 23, 1992
Birthplace: P arañaque City
Height: 5’5 1 2
Weight: 55 kilos
Civil Status: Single
Citizenship: Filipino
CHARACTER REFERENCES:
● Ms. Jocelyn N. Olivares
Reservations Associate, Gulf United Corporation, Etihad Cargo
● Ms. Ruby Cecilia G. Gutierrez
Faculty, U niversity of Perpetual Help System DALTA – Molino Campus
● Ms. Jani- Rizza Serrano
Assistant Store Manager, Starbucks Riverpark - Festival Mall
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