Professional Experience Customer Service

CONTINUED

JENNIFER WILSON

*** ******** ***** *******, ** 77073 832-***-**** ********@*****.*** Highly motivated, goal-oriented professional with a solid track record of success in meeting business goals and objectives. Skilled in managing multiple projects simultaneously in fast-paced environments while meeting deadlines. Demonstrate the ability to communicate and coordinate workflow assertively and diplomatically at all levels of the organization. Able to work independently and initiate administrative improvements with limited guidance from supervisors.

AREAS OF SKILL

Precise & Detail-Oriented

Excellent Customer Service

Administrative Functions

Strong Analytical Skills

Issue Analysis/Problem Solving

Outstanding Team Collaboration

Oral/Written Communications

Organization & Prioritization

Strong Work Ethic

Interpersonal Skills

Maintaining Efficiency

Flexible & Adaptable

PROFESSIONAL EXPERIENCE

CDI CORP. (LyondellBasell) Houston, TX 05/2011 – 03/2017 Buyer I, 10/2015 – 03/2017

Managed the LyondellBasell NA Auto Purchase Orders mailbox, including the resolution of on average 750+ change orders, confirmations and expediting material requests on a weekly basis.

Negotiated pricing of materials for NA locations.

Created POs from requisitions in SAP ensuring all quotes, confirmations, and change orders are properly documented and processed.

Controlled purchase order budgets, review proposals, select vendor to provide materials, and reconcile invoicing discrepancies.

Audited contractors and subcontractors' purchasing documents.

Worked with internal clients and suppliers to resolve issues.

Observed safety and security procedures and proper use of equipment and material. Technical Materials Purchasing Assistant, 08/2013 – 10/2015

Served as liaison between Commodity Manager, Buyer, Vendor Administration, OA Administration, Catalog Administration, Accounts Payable/Receivable, SES Administration, and Legal.

Communicated with supplier to ensure that expectations and payment term requirements were met.

Analyzed and monitored purchase requisitions, purchase orders, and work orders to ensure accurate information and pricing.

Provided periodic reporting related to purchasing, inventory control, shipping and receiving, and spend reports.

Drafted contract amendments, NDA’s, terms and conditions, CAF’s and contract review forms.

Instrumental in obtaining signature of final documents from Legal, Procurement Managers, CPO and VP of Procurement.

Assist with conference room scheduling, coordinating of meetings, travel itineraries as requested. JENNIFER WILSON

902 Belshear Court Houston, TX 77073 832-***-**** ********@*****.*** PROFESSIONAL EXPERIENCE, continued

Corporate Investment Recovery Coordinator, 08/2013 – 03/2017

Interacted with surplus brokers and site representative regarding potential items and scrap to be sold.

Tracked funds received from brokers, maintained monthly reporting of posted funds and reported to accounts receivable department for disbursement of funds to cost centers.

Trained LyondellBasell employees on investment recovery process and procedures while prioritizing multiple assignments.

Maintained documentation and approval of various forms working in Documentum. Receptionist/Facilities Clerk, 05/2011 – 8/2013

Answered incoming telephone calls and forwarded calls to appropriate personnel or department.

Welcomed on-site visitors, determined nature of business, and introduced visitors to appropriate personnel.

Contacted building management via CBRE website for repairs and housekeeping requests; worked closely with vendors for orders, deliveries, and maintenance.

Operated global switchboard on Cisco Unified Communications System.

Addressed questions about organization and provided callers with address, directions, and other information.

Managed six pool cars as well as taxi and private car service request.

Manage lobby conference rooms.

SELECT STAFFING (Chevron Phillips Chemical) Woodlands, TX 06/2008 – 04/2010 Receptionist

Answered incoming telephone calls and forwarded calls to appropriate personnel or department.

Welcomed on-site visitors, determined nature of business, and introduced visitors to appropriate personnel.

Monitored visitor access and passes using Qualitrac System.

Addressed questions about organization and provided callers with address, directions, and other information.

Managed company pool cars as well as taxi and private car service request. TECHNICAL SKILLS

Microsoft Word, Excel, and Outlook, SAP, Documentum, E-sourcing, Ariba, iRims, Qualtrac, ISNetworld, GAPS, and Cisco Unified Systems

EDUCATION

Pursuing an Associate's Degree in Business Management, Lone Star College, Houston, TX CXC in Principles of Business, Northeastern College, Trinidad W.I. TWIC card holder

Houston Area Safety Council Certified – Basic

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