Customer Service Air Force

MICHELLE LEE *** Jasmine Place Drive ( Columbia, SC 29203

803-***-**** ( ************@*****.***

IMPORT OPERATIONS SPECIALIST LOGISTICS COORDINATOR C USTOMER SERVICE ADVOCATE

( Team Development (

An accomplished and driven operations specialist and logistics coordinator with more than 20 years of experience supervising operations in various industries and developing/implementing efficient logistics processes. Expertise in sustaining optimal order/product fulfillment systems. Passionate customer service advocate known for progressive leadership and transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operating success. Confident in abilities to coordinate with teams within all levels of a company and to develop and sustain strong working relationships with a diverse group of employees and customers. Excellent communication, analytical, organizational, and problem solving skills. SELECTED HIGHLIGHTS

Recognized as a leader in supervising personnel, including interviewing new hires, conducting performance reviews/appraisals, working with HR for disciplinary action against employees, and training/developing/coaching employees

Experienced in warehouse management with specialties in inventory management, safety standards, loading, sorting, pick and pack, K.I.T.T.Y, and distribution management

Remarkable ability to interact with teams in achieving, negotiating contracts to get the best prices for customers, and managing freight drivers – assuring they are DOT certified, making sure licenses are in compliance, setting up routing, ensuring their trucks are loaded in a timely manner, and maintaining FIFO

Proven experience and knowledge of operational regulations, such as ISO, SOP, and KPI’s compliance

Excellent budgeting skills with responsibilities and experienced in forecasting CORE COMPETENCIES

Team Training/Support Technical Expertise Streamlining Operations

Organization/Details Facility Management Scheduling

Shipping Processes Budgeting Policies/Procedures PROFESSIONAL EXPERIENCE

Globe Express Services ( Charlotte, NC ( 2015 – Present Import Operations Specialist

Receive and process import documentation from origin and other resources for import shipments

Timely create import folders and log shipments in database for tracking

Ensure that fully released freight is dispatched and delivered timely to the customer

Follow up with trucker to obtain proof of delivery, and enter delivery confirmation into database

Maintain internal reports for revenue, and delivery tracking purposes

Properly and timely bill entries according to customer SOP and company KPI’s

Track and trace all shipments, and deliveries from international to domestic shipments Fluor Government Group Bagram Air Base 2011 – 2013 Materials Control Specialist, Senior Lead

Supervised, trained, and mentored a team of personnel responsible for providing property/materials logistics support to the US Army in the region

Coordinated project operations strategies, developed work orders, and tracked various supplies/materials

Communicated effectively with business partners, and clients to meet organizational objectives

Planned, executed, and monitored logistical activities throughout multiple departments

Maintained accurate records of customer orders, back-orders, consignment inventory, import shipments, and delivery details

Conducted quarterly inventory assessments and audits

Compiled in-process reports and status updates, produced communications materials, and implemented best practices to streamline daily procedures

Planned, managed, and delivered logistical support for a government contract

Conducted quarterly inventory assessments and audits

Developed strategic, and tactical plans for the efficient operations of the logistics group Spirax Sarco, Inc Blythewood, SC 2007 – 2011

Inside Sales & Customer Support, Senior Lead

Conducted market research and surveys to assess competitive landscape in the region

Collaborated with sales executives to analyze data, identify customer requirements, and determine functional solutions

Formulated crucial business-development strategies to drive revenue growth

Met all-time goals and objectives to complete projects within defined parameters

Acted as liaison between company and facilities addressing issues, customer complaints, and facility needs

Trained new personnel, organized conferences and meetings, and maintained office inventory levels

Conducted, developed quarterly assessments and audits assuring 100% inventory. Logistics Support Shaw AFB, SC 2000 – 2007

Assistant Manager

Managed material management activities and systems involved in requirements determination, inventory control, and receipt, storage and issue of supplies and equipment

Inspects and identifies property, determined condition of property received

Monitored the shelf life inspections of over 100 line items

Managed storage and issue and procedural compliance of warehouse operation

Supervised shipment division to include packaging, tracking with Fed Ex and UPS

Directed material management activities involved in developing, operating, implementing and analyzing manual and automated integrated logistics systems

Managed item and monetary accounting, inventory control, financial planning and warehousing functions

Managed the maintenance and repairs of equipment assets valued at $5 million

Supervision of $100 million of highly sensitive Air Force aircraft equipment

Managed a supply budget account that exceeded $1 million

Managed three administrative personnel instruction, supervision and evaluation of 18 personnel

Managed a vehicle fleet of 92 government vehicles Research Tech Cannon AFB, NM 1995-2000

Customer Service/Research Tech/Warehouse Manager

Managed annual consumable budgets over $1 million dollars

Managed a team of 25+ personnel within the complex logistics operations group

Oversaw air and ground transport operations, the operation of other detachments and related operations in personnel deployment, and procurement/supply operations

Tracked and received property from Saudi Arabian Customs

Planned, managed, and delivered logistical support

Developed strategic and tactical plans for the efficient operations of the Logistics and Transportation Group

Forecast budgets for operations and training requirements, including management of operations improvements

(equipment, safety and new requirements)

EDUCATION

TUI University, Cypress, CA: 2008

Bachelor of Arts

Community College of the Air Force, Maxwell Air Force Base, AL: 2005 AAS Supply Chain Management

ADDITIONAL CREDENTIALS

MILITARY SERVICE

PROFESSIONAL SKILLS

Service Country: US

Branch: Air Force

Rank: E-5

April 1995 to September 2007

Supply Chain Management, Planning & Logistics, Sourcing & Procurement, Strategic Operations, Materials Control, Maximo and MATMAN Trained, Data Analysis & Reporting, Import & Export, Training & Team Building, Inventory Management, Quality Assurance, Proficient in Microsoft Word, Excel, and Access

References: Available Upon Request

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