Management Customer Service

PANAGIOTA ALEXIOU

Versatile and solutions-driven professional

INTERNATIONAL BUSINESS, CAREER AND LIFE COACH - HR MANAGEMENT

Grammoy 7, 50200 Ptolemaida, Greece

+30-246******* +30-694******* ********.***@*****.***

www.successisimple.com

A tenacious and engaging business, career and life coach. Vast corporate experience underpinned by qualifications in a range of related disciplines (Coaching, Recruiting, Training, MBA Business and Economics). Works holistically to improve colleague well-being and confidence;motivating and driving people to encourage innovation. Specialist expertise in economics and financial sector. A track record of successfully coaching leaders; impacting long-term organisational strategy and business success.

COMPETENCIES

Negotiation Business Management Human Resource Management Professional Coaching

ACHIEVEMENTS

Founding member and Treasurer of ICF International Coach Federation Greek chapter. Heading the Membership and Ethics Committee; contributing to 50% new membership growth via SMART action planning.

Researching and winning European subsidies of over €4.5Million for one key client.

Supporting more than 300 business with advice and the right tools delivering financial gains of up to €300K

Coaching three successful entrepreneurs to increase annual revenue by 50%p.a and grow each of their companies from one to 12+ retail businesses (annual revenue €3.5Million).

Nurturing an extensive international network of respected coaching professionals, following latestadvances (conferences in London, UK and Phoenix, US), applying cutting-edge techniques and research to ensure provision of best practice.

CAREER HIGHLIGHTS

Success Is Simple (S.I.S. smPC) Business and Career Coach

April 2013 – Present Ptolemaida (Greece)

Directing Business & Career Coaching and Consulting Services for Adults and Enterprisew and Using advanced specialist knowledge to facilitate services encompassing startup business planning, funding, recruitment, Market research, Human resources support (counselling, staff evaluation and optimisation) and coaching to support career transition, resolve business challenges and embed continuous improvements.

Project Highlights:

Working holistically to strategically support both teams and individual, colleagues and clients to manage and navigate themselves through complex change and a variety of professional and personal challenges

Coaching at a variety of levels, including leaders, middle management and front-line staff

Forging strong and meaningful relationships with all colleagues and clients

Building long and short-term action plans increasing development, engagement and performance

Acting with the highest level of integrity and confidentiality, a trusted advisor to support leadership capability

Self-Employed Consultant Economist and Business Coach

January 1996 – Present Ptolemaida (Greece)

Coaching, advising and guiding diverse clients at different organisational levels in a variety of contexts, specialising on financial factors. Supporting clients with recruitment services, Customer Service Management, Business plans and subsidized programmes, Investment plans, European programmes, accounting and tax services, Counselling services, feasibility studies, mentoring, business coaching, staff training.

Project Highlights:

Encouraging clients to fulfil their potential in their professional and personal lives, helping them identify the root cause of business challenges, supporting them to set suitable goals

empower colleagues and clients to see the short and long-term benefits of coaching thus embedding a cultural value on coaching

Using feedback tools and on-going coaching to ensure, coaching is meaningful enabling clients to overcome challenges more effectively and confidently

Successfully completing investment feasibility studies, gaining subsidies from the European Commission for in excess of 150 startup businesses and entrepreneurs

Uncovering and recruiting talent for numerous large and small organisations to match their unique and specific requirements and drive their business achievements

MPOUDALIS DIMITRIOS Accountant

October 1994 – January 1996 Ptolemaida (Greece)

Handling payroll and bookkeeping duties including complex tax returns, VAT application and statistical services

QUALIFICATIONS & PROFESSIONAL TRAINING

MBA - Master in Business Administration Hellenic Open University, Patras (Greece) 01/10/2013–30/09/2016

Economics for Managers, Financial Management & Accounting, Advanced Quantitative Methods, Management of people and Organisations, Research paper: "Coaching: a plus to managerial skills".

Diploma in Negotiations, Athens University of Economics and Business, (Greece) 01/09/2013–31/07/2014

Conflicts and negotiations, Stress management, Harvard negotiation approach, Negotiations strategies, Social Psychology, Intermediation, Psychiatry

Career Consultant GCDF Global Career Development Facilitator, Athens (Greece) 02/04/2014–10/07/2014

Communication Skills and Consulting, Decision Process-Planning, Labour Market, Educational Process & Personal Development, NLP-coaching systems, Ethics

Professional Coach in BusinessCertificate, ICA, Sydney (Australia) 03/07/2012–30/11/2013

Certified Education by the International Coach Federation (ICF)

Business Coaching, National and Kapodistrian University of Athens, Athens (Greece) 30/04/2012–26/11/2012

Business and Professional Development, Investment Evaluation, Financial Management, Time / Stress Management,

Life Coaching, National and Kapodistrian University of Athens, (Greece) 30/01/2012–16/07/2012

Self-knowledge, Implementation of goals programme, Confidence Development, Personal quality

Economics Degree, University of Macedonia, Thessaloniki (Greece) Economic Science 01/10/1988–30/09/2004

Training

Data analytics course in Coursera, PWC (In progress)

Adult Education Trainers V, Vocational Training Center "ORAMA", 14/04/2014–14/06/2014

Negotiations and Business Efficiency Epsilon Academy, 25/03/2004–28/03/2004

Global Career Consulting Facilitator 01/03/2014-17/07/2014

Management Accounting and Costing Epsilon Academy, 01/09/2008–21/12/2008

The Business Decisions in Practice Hellenic Management Association, 01/09/1991–21/11/1991

ADDITIONAL INFORMATION

LANGUAGES:

Greek (Native Speaker), English (Advanced fluency), French (Intermediate)

MEMBERSHIPS AND CERTIFICATIONS:

Certified professional coach by the International Coach Federation, ACC

Certified professional facilitator by National Occupational Information Coordinating Committee (NOICC).GCDF

Registered Mentor "ERGANI" (Voluntary Supporters of New Entrepreneurs)

Member Board of Directors, Tax Advisors Union 2012 - Present (2009 – 2012 General secretary)

President of the Chess Academy "Skakistakos" 2013 - Present

Member of AIESEC from 1989 - Present (1990-1991 Public Relations Manager)& now Alumni member

Member Women's Entrepreneurship of Western Macedonia 2013- Present

Member ICF, founding member of the International Coaching Federation Chapter Greece 2013- Present

FULL REFERENCES AVAILABLE ON REQUEST

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