Customer Service State University

To Whom It May Concern,

Please accept this letter and the accompanying resume as my application for the position.

I am currently employed as the Library Technical Paraprofessional for Kennesaw State University. My primary role as Staff of the Kennesaw State University Library System is be a dependable, trustworthy, and professional member while fulfilling the unique responsibilities, primarily working as part of a team to provide excellence in library services and collections.

I previously worked as Director of Customer Success for Batteries.com. I instigated the responsibilities of the company’s HR department, filling for the position of their Accounts Payable and Accounts Receivable, and HR personnel for current staff members. Not only was I the first liaison for all Customers, Vendors, and Staff but I filled the position of Office Manager as well, supporting both the Senior Vice President and CEO/President of the company.

I seek the unique opportunity this position offers and would love to have the chance to show you that I would be a wonderful addition to your team.

Thank you for any consideration you may give me. I would be more than happy to expand on my qualifications with an interview. If you have any questions or need additional information, please feel free to contact me at 678-***-**** or email at: ******************@*****.***.

Again, thank you for your time and consideration!

Sincerely,

Nikki Leszczynski

Professional Experience

Library Technical Paraprofessional I February 2017 – Present

Kennesaw State University Kennesaw, GA

Communication

>Speak and act as a unified organizational voice.

>Communicate appropriately within, and outside, of the KSU Library System.

>Voice professional differences of opinions appropriately and in suitable forums.

>Follow chain of command and when exception occurs inform your supervisor.

Efficiency

>Manage today's workflow while identifying and preparing for tomorrow's challenges.

>Learn to efficiently use information discovery tools including library's catalog, core library databases, and internet search engines.

>Learn to efficiently use appropriate workplace technology and software.

>Focus on resolving issues at hand before investigating additional issues.

Initiative

>Be able to adapt to ambiguity and change. Help others to do so as well.

>Facilitate the work of others, especially the work of other Units.

>Support excellence in the KSU Library System.

>Keep current with the big picture of where higher education, KSU, the southern Association of Colleges and Schools, and where the academic library profession is heading.

Leadership

>Lead by example to build and maintain trust.

>Prevent myopic vision and creation of organizational silos.

>Support the obligation and the right of management to make decisions and set the organizational direction.

>Understand that all organizational staff and services are valued and important although priorities must be established.

>Familiar with KSU Library System mission, vision, and core values.

>Supervise Student Assistants to ensure that they are accomplishing their expectations to excel.

Director of Customer Success November 2015 – February 2017

Batteries.com Norcross, GA

Office Manager – single-handedly managed office routines initially in regards to Customer Service but branched out to Warehouse Operations, Shipment Information, Office Management, etc.

Improved budget development and reporting process for the line managers which led to greater ownership of expenses.

Accounts Payable

>Data entry for all vendors owed within the Invoice Credit Term (Net 30, Net 45, etc.)

>Drafted and entered reports for General Ledger.

>Efficiently processed new and current vendor accounts.

>Regulated Sales Tax for all Georgia customers within 30 days.

>Streamlined procedures to ensure that internal controls are still accurate and efficient.

>Updated the Balance Sheet to ensure that the General Ledger to decrease liability.

>Verified and approved batch summary

>Regulated accounts payable issues.

>Renegotiated pricing with vendors to maintain quality for the company.

>Kept track of Financial Statements from various vendors and filed documentation in an orderly fashion.

Work Experience (continued)

Accounts Receivable

>Data entry for all customers within the Invoice Credit Term (Net 30, Net 45, etc.) on a daily basis.

>Manually drafted Invoices for each Purchase Order.

>Notated information in regards to Purchase Orders.

>Developed reports to update the company’s Aging and past due accounts.

>Detailed accrual and loss management for the company – established the company’s RMA/RTV and managing credits that should be applied to certain invoices.

>Total past due invoices weekly.

>Contacted customers if invoices are past due and notated any information in regards to payments.

>Deposited payments to the bank and filed deposit stubs to monthly folders.

>Summarized Receivables on a monthly basis.

Systematized Customer Service

>First point of contact for all current and potential customers.

>Drafted worksheets and company checklists (i.e. Customer Alert Log, Customer Issues Log, RTV/RMA, etc.) Strong support for both the CEO/President and Senior VP of Operations.

>Well - Organized bookkeeping (i.e. filing, typing information into main system, constant paperwork updates).

>Scheduled employee meetings, product knowledge trainings, anticipated project deadlines.

>Ensured legal compliance by maintaining employee records.

>Collected timesheets and calculate hours for employees to enter into payroll system.

>Conducted periodic pay information and/or pay plan (to indicate payroll information for employees.

>Organized Vendor Information.

Streamlined business development process and initiated internal database which eliminated redundancies/costs and improved accountability.

Transcribed Company’s Press Release and other consistent updates for a public audience.

>Conceptualized methods to create efficiency for shipping information (i.e. tracking numbers, shipment data, weight calculations, etc.).

>Structured processes for proficient communication with the warehouse (i.e. writing detailed notes in Ordoro and Shopify in regards to customer orders).

>Intellectualized techniques to fare with phone calls through Grasshopper.

>Created invoices with company letterhead.

>Fulfilled Purchase Orders sent from various customers and inspected shipping restrictions to ensure customers received their package within a timely manner.

>Constantly communicated with the Warehouse Manager to ensure a speedy and efficient process for customers to receive their product.

Cemented relationship to ensure the best quality service and bargains for the best and reasonable prices with companies like:

>Dantona Industries

>Energizer

>Panasonic

>Batteries in a Flash

>United States Postal Service

Administrative Assistant / Lead Teacher May 2007 – November 2015

Dunwoody Christian Academy (501 C3 Non-Profit) Dunwoody, GA

Managed Accounts Payable and Accounts Receivable through the ACST system.

Negotiated pricing to ensure cost-effective methods for the school.

Researched and revamped procedure to improve and eliminated redundancies/costs and improved accountability.

Work Experience (continued)

Organized events and initiated creative activities in correlation to events (i.e. Valentine’s Day, New Years, Fall Festival).

Drafted documentation for the Company such as:

>Staff Memos

>Staff Agendas

>Official Letters

>Proposals (i.e. school events, fundraising, donations)

>Checklists

Managed staff payroll and printed out checks through school’s current payroll system for 70+ employees.

Succeeded the facility’s billing and tuition on E-Z Care program.

Conducted tours and direct marketing with an 80% closing rate.

Designed proper marketing tools for the school such as flyers, banners, pamphlets, etc.

Monitored smaller programs within the school such as:

> Scholastic Book Fair

> Silent Auctions

> Staff Training Conferences

> Transition to Kindergarten (summer program for children ages 4-5)

Revised Lesson Plans, Daily Reports, Classroom Manuscripts, Handbooks, and other documents.

Cemented relationship to ensure the best quality service and bargains for the best and affordable prices with companies like:

>PureFun

>Chik-Fil-A

>Wal-Mart

>Oriental Trading

>Kroger

>Publix

>Fresh Market

>Atlanta Botanical Garden

>S&S Worldwide

>Kaplan

Delivered intermediate IT Tech Support (Microsoft programs) for computers and Smart Boards.

Scheduled meetings, events, programs and directed every detail regarding each events

Regulated:

>Inventory for the school

>Food inventory for the cafeteria

>Daily Health Menus to follow BFTS Nutritional Guidelines

>Paper supplies for Front Office administration

>Art Supplies

>Seasonal Toys and School Supplies

>Janitorial supplies

Responsible for running errands for the school.

Conceptualized a variety of procedures to promote physical and cognitive learning:

>Increased appropriate interactive activities for the Toddler age group (12 mos. – 20 mos.)

>Projected versatile techniques to aid the children to utilize better communication skills

>Created innovative and enjoyable ways to instruct children different methods of learning (gross and fine motor skills, arts, science, math, etc.)

Contracted Editor September – December 2014

Brannans.com (Auctioneer website for domain names) Dunwoody, GA

Proofread and edited monthly Newsletter for the website.

Provided research for website’s Press Release.

Constantly reviewed audio interviews, logistic data, and statistic information pertaining to the website’s capabilities.

Transcribed interviews and other audio files for proper documentation of the company.

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