Customer Service Manager
Resume:
Malden, MA *****
aczx35@r.postjobfree.com
JEAN MARIE KERNST SAINT JUSTE
OBJECTIVE
To obtain a position that will utilize my experience in the field of IT, Customer Service and reward me with challenging position.
SKILLS & ABILITIES
Acquired Skills/Training:
Hardware: PC configuration, administration and troubleshooting. Modem/Printer/Scanner installation and maintenance. PC hardware support including motherboards, hard disks.
Network: TCP/IP, IPX/SPX and NetBIOS configuration and troubleshooting twisted pair cable maintenance and construction.( UTP and STP) Network troubleshooting. Installation and configuration of network interface cards, hubs, and switches.
Software:
Operating Systems; Installation and configuration of Microsoft Office 2000/XP, Windows XP Home/Professional, Windows 2000 Professional/Server, Windows 9x (95,98,ME), NT, Workstation 4.0/NT Server, MS-DOS, and various applications including anti-virus software.
Network Applications/Services; Installation, configuration & administration of DHCP, DNS, WINS, RIS services and TCP/IP network. Installing and configuring Microsoft Office 2000/XP. Ability to manage user profiles (roaming and local), user rights, share and NTFS permissions, domain security, client/server, and Active Directory configuration.
EXPERIENCE
BJ’S Whole Sales Club
Member Service Manager 01/31/2016 – Present
Responsible for cashiers, member service team members
•Open/close Store
•Make Deposits and Balance the Vaults
•Assign cashiers, supervisors responsibilities’
• Answer phones, Resolve problems for team members and members
Help members with questions and issues
Maintain store clean,neat,recovered and well stocking
Direct assistance after the General Manager( GM)
Customer Service Manager (CSM) 10/28/2015 -01/31/2016
•Open/close Store
•Make Deposits and Balance the Vaults
•Assign cashiers, supervisors responsibilities’
• Answer phones, Resolve problems for team members and members
Help members with questions and issues
Maintain store clean,neat,recovered and well stocking
Direct assistance after the General Manager( GM)
Cashier/ Member Service/ Front Line Supervisor 07/27/2014 -10/21/2016
• Open/close registers
• Make change for cashiers
• Assign coverage for breaks/shortage
• Answer phones/ page over intercom
Help members with questions
Maintain aisles clean and neat
Direct assistance after the manager on duty
The Home Depot 10/10/2011- 05/13/2014
Head Cashier/Bilingual/Tool Rental and Plumbing associate
• Open/close registers
• Make change for cashiers
• Assign coverage for breaks/shortage
• Answer phones/ page over intercom
Rent tools,trucks, explain and maintain tools
Help customers with Plumbing questions
Maintain aisles clean and neat
BJ’s Whole Sale Club, Inc. 7/7/2011- 11/04/2011
Overnight Stocker
Fixing and cleaning aisles
Arranges palettes and products
Fill shelves, print labels
Greenwood Nursing Home 8/31/2007-7/31/2011
Cook/dietary
Preparing food for individuals; cleaning, cutting, and cooking.
Supervise the dietary aids.
Clean the kitchen area and utensils.
Sometimes responsible for placing the food order.
Institute for Global Youth Development Programs, Roxbury, MA 2010
Repair and clean out IT equipment.
Build website for IGYDP (non-profit organization).
Helped the youths with better understanding of how to use computers, Microsoft office, and internet.
Angeltronics, Somerville, MA 2009
Customer service (helped customers with diagnostic, requisition, repairs)
Install programs, anti-virus, cleaning out hard drive
EDUCATION
Bunker Hill Community College 2014-2014
Computer Forensics
Lincoln Technical Institute, Somerville, MA 2009/2010 Network System Administration ( GPA: 3.5 )
Enrolled in intensive 900 hour program of hand-on and classroom instruction with focus on technical support, networking/repairing personal computers, and MS-Windows Operating Systems installation and customer care.
Language: Fluent in Haitian Creole,French,Spanish and English
REFERENCES
LUIS ZAVALA
Christmas Three Customer Service
Robert Medeiros
Former Assistant Store Manager
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