Technical Support Software Engineer

Resume

Name : Ashwini R

Mobile : +91-903*******

Executive Summary : Involvement in Setting up Test Environments,

Test Planning, Test design, Test Automation, Test Execution, Defect

Reporting, Test Status Reporting, Test Closure Activities

Core Strengths:

Well-versed with all stages of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

Hands on experience in preparing Test plans, Test cases, Automated Tests and Test Data. And executing the same.

Good expertise on Exploratory Testing using Domain Knowledge.

Good Exposure on Bug Life Cycle.

Experience in Functional and Non-Functional (Availability, Usability, Reliability and Compatibility) Testing Types.

Skill Set:

Manual Testing:

Proficiency in Software Testing.

Knowledge on levels on Testing.

Knowledge on Writing Test Documents

Sound knowledge in Smoke, Functional, Integration, System Testing.

Good Knowledge in Black box testing-Smoke, Adhoc, Functional, Integration, System, Compatibility, Usability, Accessibility, Recovery, I18N, L10N Testing.

Knowledge on Defect Tracking Tool.

SQL

Knowledge on Database Management Systems

Good Knowledge SQL and Unix

Test Automation using Selenium

Knowledge on Creating Selenium Test Cases using Elements Locators and Web Drivers and methods

Knowledge on Java programming to enhance Test Cases

Knowledge on Testing Framework

Work Experience:

Experience Summary

Career Experience

1. Project Name : Business Process & Information Solutions ( BPIS )

Duration : Since July 13th 2016 to till date

Client : American International Group (AIG) .

Role : Development Software Engineer ( Appian –SharePoint Support)

Responsibilities : Sharepoint Administration

Responsible for maintaining Sharepoint platform and reporting any issues to the IT Analyst.

Worked closely with management to develop more efficient ways to utilize the data produced.

Often integrated the Sharepoint platform with legacy network portions to provide data for research projects.

Creating Safe Horizon SharePoint sites and uploading content to the sites along with Generating workflows using designer and info path.

Generating approval workflows in Safe Horizons Web Help platform.

Often participated in long-term Sharepoint research projects that were designed to make the process more efficient.

Assisted in keeping a daily log of Sharepoint issues and submitting that log each week to IT management.

Assisted in developing the company's Sharepoint approach and helped to train the management staff on the Sharepoint platform.

Assisted in maintaining and updating the Sharepoint platform.

Application Support Representative in Appian

Implemented procedures for gathering of requirements from clients for solution demonstrations.

Provided technical assistance for integration of Appian systems along with external systems such as SAP.

Conducted detailed analysis to support designing and development of BPM applications.

Executed processes for conversion and technical documentation of business needs into system requirements.

Supported technical team members in testing changes for user interfaces and application functionality.

Participated in development of analytical and computational methods for problem solutions.

Maintained technical documentation such as requirements, design reviews and test reports.

Implemented procedures for designing and development of all software applications in coordination with engineering teams.

Conducted detailed review and analysis of program specifications and designing as per work process changes.

Executed processes for analysis, designing and development of scalable solutions to meet customer requirements.

Prepared detailed and accurate technical documentation relating to Appian designs and reports.

Provided technical assistance for troubleshooting and resolution of workflow system problems.

Technical Work in Appian

Deployed specially designed test scripts – Retrieved system metrics, gathered and formatted statistics and ran analyses to identify system issues.

Provided constant technical support for applications to ensure optimal durability and reliability – Investigated and resolved technical operational issues of the applications

2. Project Name : International Insurance Company (REI)

Duration : Since Sept 25th 2014 to July 12th 2016

Client : Zurich

Role : Senior Transaction Processing Officer

Responsibilities : My responsibilities in the organization include

Achieving my target 100%

Maintaining quality 100%

Generating insurance quotations for UK clients

Generating premiums for insured clients through COGEN, CITRIX applications.

Collating all the data of the insured in certain applications and sending back to UK

Converting quotations to new business policies.

By The UK under writers on basis of risk coverage, premiums etc.

Mentoring the new joiners and signing off them to production

3. Project Name : Tele-Media Process

Duration : Since 23rd June 2012 to 24th Sept 2014

Employer : Bharti Airtel

Role : CSR, Technical Support and Back end Support

Responsibilities : My responsibilities in the organization include

Handling calls and giving 100% satisfaction towards the customer.

Training New Member & training on the process.

Recognized by the Mphasis as a most promising agent

Resolving Customer's Query's related to Network.

Monitoring the calls and sharing the feedback with the team

Organized – Ability to multi-task and prioritize effectively

Adaptability and ability to work under pressure – Time management

Effective problem solving abilities – for technical issues

Teamwork

Managing escalations

Active listening

Knowledge of handling customer issues

Outstanding communication skills – To interact both with clients and cross-company workers.

Qualifications:

Bachelor of Computer Application (BCA) from Indo Asian Academy College in 2009-2012 with 74%

2nd PUC from Goodwill’s Junior College in 2006-2008 with 52%

SSLC from Christ School in 2006 with 65%

Technical Expertise:

Operating Systems : Windows 7,8 and 10

Testing Tools : Selenium

Language : C and Visual Basic 6.0

Database : SQL and Core Java

Documentation : MS Office, Open Office

Applications : SharePoint and Appian tool.

Tools : JIRA

Rewards and Recognitions

Awarded as Best Performer in team in 2012

Awarded as Outstanding Topper in 2014

Awarded as Raising Star in Statistics for Q2 2015

Awarded for (SOW) Spirit of Monthly award 2016

Name : Ashwini R

Contact : 903-***-****

Email ID : *******.******@*****.***

Current Designation: Development Software Engineer

Level: 03

Thanks,

ASHWINI R

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