Carmine Murano

**** ********* ****** **

apt ***

Charlotte, NC 28270

aczx09@r.postjobfree.com

704-***-****

Medicare health insurance agent with a 240 health insurance license. Information Technology professional with ten years of computer support and call center experience. MCSE Windows 2000 and NET+ certifications. Owned and managed Florida restaurant.

Areas of Expertise

Customer Service Management

Medicare Subject Matter Expert

Enrollment Specialist

Information Technology

Computer/Software Programming

Troubleshooting

Sales & Margin Improvement

Financing Assistance

Cost-Reduction Strategies

Professional Experience

Health Plan One

2014 – 11/2015

Licensed Insurance Agent (240)

Medicare Enrollment Specialist: Duties include, assisting with MAPD, PDP. Looking up formulary for PDP's, verifying appointments with Insurance Agents. Assisting with LIS and SNP questions concerning enrollment

Inbound and Outbound call qualifying prospects, selling, or updating Medicare Advantage Plans for Blue Cross Blue Shield of Michigan.

APAC

2008 - 2013

Licensed Insurance Agent (240)

Medicare Enrollment Specialist: Duties include, assisting with MAPD, PDP, DRTV Enrollments. Looking up formulary for PDP's, verifying appointments with Insurance Agents. Assisting with LIS and SNP questions concerning enrollment

Inbound and Outbound calls qualifying prospects, selling, or updating Medicare Advantage Plans for Healthnet, AVMED, Wellcare, and Healthspring/Bravo

Flaminia’s Famous Italian Kitchen

2007-2008

Owner

Responsibilities included supervising restaurant activities, head cook, food ordering, dining room and kitchen maintenance. ServSafe Certification

Mike Erdman Toyota

2006-2007

Salesman-New and Used Vehicles

Responsibilities included selling new and used vehicles, verify wants and needs of customer, coordinate vehicle orders, financing, and help with paperwork completions.

Sony Electronics

1996-2006

Technical Specialist

Provide support for VAIO computers, peripherals, Microsoft operating systems and bundled software as second level support, Diagnose Sony hardware faults, setup warrantied service or secure payment if needed, repair unique problems and submit upgrades to knowledge base for technical issues.

Education and Certifications

APAC Customer Services, Inc-2008 (240 License)

Ongoing-Senior Suitability, AHIP, PHI, PCI and PII

Southwest Florida Community College-2001

MCSE Windows 2000 certification

University of South Florida-1997

BA in Business Administration/Information Systems Management (minor)

Edison Community College-1994

AA General Business Administration

HONORS AND AWARDS

Southwest Florida Community College Dean's list 2000, 2001.

University of South Florida Honors Convocation October 1996

University of South Florida Dean's List 1995

Edison Community College Dean's List 1993, 1994

CERTIFICATIONS

MCSE Windows 2000

Network +

Windows 2000 server

Windows 2000 infrastructure

ServSafe Florida Restaurant and Lodging

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