Information Technology Insurance Agent
Resume:
Carmine Murano
apt ***
Charlotte, NC 28270
******@***.***
Medicare health insurance agent with a 240 health insurance license. Information Technology professional with ten years of computer support and call center experience. MCSE Windows 2000 and NET+ certifications. Owned and managed Florida restaurant.
Areas of Expertise
Customer Service Management
Medicare Subject Matter Expert
Enrollment Specialist
Information Technology
Computer/Software Programming
Troubleshooting
Sales & Margin Improvement
Financing Assistance
Cost-Reduction Strategies
Professional Experience
Health Plan One
2014 – 11/2015
Licensed Insurance Agent (240)
Medicare Enrollment Specialist: Duties include, assisting with MAPD, PDP. Looking up formulary for PDP's, verifying appointments with Insurance Agents. Assisting with LIS and SNP questions concerning enrollment
Inbound and Outbound call qualifying prospects, selling, or updating Medicare Advantage Plans for Blue Cross Blue Shield of Michigan.
APAC
2008 - 2013
Licensed Insurance Agent (240)
Medicare Enrollment Specialist: Duties include, assisting with MAPD, PDP, DRTV Enrollments. Looking up formulary for PDP's, verifying appointments with Insurance Agents. Assisting with LIS and SNP questions concerning enrollment
Inbound and Outbound calls qualifying prospects, selling, or updating Medicare Advantage Plans for Healthnet, AVMED, Wellcare, and Healthspring/Bravo
Flaminia’s Famous Italian Kitchen
2007-2008
Owner
Responsibilities included supervising restaurant activities, head cook, food ordering, dining room and kitchen maintenance. ServSafe Certification
Mike Erdman Toyota
2006-2007
Salesman-New and Used Vehicles
Responsibilities included selling new and used vehicles, verify wants and needs of customer, coordinate vehicle orders, financing, and help with paperwork completions.
Sony Electronics
1996-2006
Technical Specialist
Provide support for VAIO computers, peripherals, Microsoft operating systems and bundled software as second level support, Diagnose Sony hardware faults, setup warrantied service or secure payment if needed, repair unique problems and submit upgrades to knowledge base for technical issues.
Education and Certifications
APAC Customer Services, Inc-2008 (240 License)
Ongoing-Senior Suitability, AHIP, PHI, PCI and PII
Southwest Florida Community College-2001
MCSE Windows 2000 certification
University of South Florida-1997
BA in Business Administration/Information Systems Management (minor)
Edison Community College-1994
AA General Business Administration
HONORS AND AWARDS
Southwest Florida Community College Dean's list 2000, 2001.
University of South Florida Honors Convocation October 1996
University of South Florida Dean's List 1995
Edison Community College Dean's List 1993, 1994
CERTIFICATIONS
MCSE Windows 2000
Network +
Windows 2000 server
Windows 2000 infrastructure
ServSafe Florida Restaurant and Lodging
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