Customer Service Microsoft Office

Kaneedra Harrison

Colfax, LA *****

***********@*****.*** - 318-***-****

Seeking a challenging full time career with a company to utilize my skills and work experience for opportunity for advancement and growth. I am a very outgoing person who is very easy to get along with. I work well with others in groups and meeting deadlines. I am a very fast pace learner who will try anything and give it my best shot.

Authorized to work in the US for any employer

WORK EXPERIENCE

Site Administrator

Sutherland Global Services - Alexandria, LA - December 2015 to Present

Responsibilities

Meeting and greeting clients and visitors to the office. Typing documents and distributing memos.

Supervising the work of office juniors and assigning work for them. Handling incoming / outgoing calls, correspondence and filing.

Faxing, printing, photocopying, filing and scanning.

Organizing business travel, itineraries, and accommodation for managers. Monitoring inventory, office stock and ordering supplies as necessary.

Responsible for purchase orders.

Raising of purchase orders and invoice tracking.

Creating and modifying documents using Microsoft Office. Setting up and coordinating meetings and conferences.

Updating, processing and filing of all documents.

Accomplishments

I originally started working with this company as an agent. Over the course of my employment here, I have held many position. Program trainer for Va Choice, Subject matter expert, acting team manager, CCOD (workforce), and shift bid POC to name a few. Having great people and communication skills allowed me to advance with this company.

Skills Used

Strong organizational, administrative and analytical skills. Excellent spelling, proofreading and computer skills. Ability to maintain confidentiality. Excellent working knowledge of all Microsoft Office packages. Ability to produce consistently accurate work even whilst under pressure. Ability to multi task and manage conflicting demands. Ability to type at least 60+ wpm.

Veterans Choice Program Customer Service Representative

Sutherland Global Services - Alexandria, LA - October 2014 to Present

Answer inbound calls by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explain details and coverage Earned management trust by serving as a subject matter expert (SME).

Developed reputation as an efficient service provider with high levels of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Directed calls to appropriate individuals and departments. Learned, referenced and applied product knowledge information.

Paraprofessional/Teacher Assistant/Coach

Grant Parish School Board - Colfax, LA - August 2013 to October 2014

Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.

Fostered reasoning and problem solving through active exploration games and activities. Assisted and supervised children through the entire school day.

Gave one-on-one attention to children while maintaining overall focus on the entire group. Coordinated parent-teacher conferences twice during the school year.

Established daily routines that were easy for the children to follow.

Nurtured a supportive learning environment that was often used as a model for other classrooms. Supervised practices and contests, prioritizing safety at all times.

Enforced discipline both on and off the field.

Exhibited sound judgment while executing coaching responsibilities and functions. Worked closely with the athletics director in scheduling interscholastic contests.

Demonstrated a high level of respect for opponents, officials and facility. Acted as a positive role model for team participants and in the community. Taught a range of sport-specific skills in a clear, safe manner.

Built strong rapport with athletes and assistants before, during and after coaching seasons. Developed game plans and adjusted them according to various game situations.

Maintained high academic standards for all student athletes and enforced academic discipline.

At&t Blue Customer Care Representative

At&t - Alexandria, LA - October 2012 to February 2013

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism.

Production Support Staff

Ditto Apparel of California - Colfax, LA - August 2010 to September 2012

Completed stock orders and managed inventory levels.

Removed damaged, out-of-code, not-in-set and discontinued items from shelves Loaded and unloaded merchandise using a ladder and pallet jack.

Scanned documentation and entered into the database.

Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database.

Assisted machine operators with finished pieces.

Coordinated and supervised assembly work for couplers and rolling assembly crews.

Trained staff of 10 direct labor employees to perform assembly and manufacture of product.

Customer Care Representative

Startek - Alexandria, LA - December 2005 to August 2006

Answering inbound calls from T-Mobile customers with phone problems ~

Giving step by step to customers setting up new accounts to better assure a one call resolution Received a T-Mobile 5 Highest rating from company on a recorded phone call with and angry customer.

Described product to customers and accurately explained details and care of merchandise. Helped drive sales goals and achieve monthly quotas.

Routinely answered customer questions regarding merchandise and pricing. Dedicated to continuously improving sales abilities and product knowledge. Recommended alternative items if product was out of stock.

EDUCATION

High School Diploma in Nursing Northwestern State University - Natchitoches, LA 2003

Student Government

Grant High School - Dry Prong, LA

CERTIFICATIONS/LICENSES

Chauffeur's License

July 2014 to August 2018

ADDITIONAL INFORMATION

Skills

Quick learner Excellent Attention to Detail

Exceptional communication skills Adheres to customer service procedures Medical terminology knowledge Skilled in call center operations

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