Edmar Joice R. Garces

Address:Block ** L** Camella Homes, Ormoc City, Leyte

Contact No: +63-936-***-****

E-mail: aczwyy@r.postjobfree.com

OBJECTIVE:

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background and ability to work well with people which will allow me to grow personally and professionally.

ACADEMIC BACKGROUND:

Tertiary : Bachelor of Science in Hotel, Restaurant and Tourism Management

Visayas State University

Baybay, Leyte

(S.Y. 2010-2013)

Secondary : Saint Peter’s College of Ormoc

Fr. Cataag St., Ormoc City, Leyte

Primary : Ormoc City Central School

Carlos Tan St., Ormoc City, Leyte

WORK EXPERIENCE:

Qualfon Philippines

Asiatown Skyrise 3 Bldg., Cebu IT Park, Apas Lahug Cebu City, 6000

Customer Retention Team/ Technical Support

November 2015 – April 2016

Sykes Asia

4/F Synergis IT Center, F. Cabahug St., Mabolo Cebu City, 6000

Customer Service Representative

April 2016 – December 2016

Occci Hostel and Training Center

Arradaza St., Ormoc City, Leyte

Front Desk

December 2012

Oriental Pension Plaza

Rizal St., Ormoc City, Leyte

Housekeeping Department

February 2012

SEMINARS:

Orientation on Amadeus Selling Platform, Basic Computer Reservation System

Hotel Fortuna, Borromeo Street, Cebu City Philippines

September 9, 2012

Lecture on BASIC FOOD & BEVERAGE OPTIONS

Waterpark and Spa, Maribago, Mactan Philippines

September 8, 2012

Tour Guiding Seminar

Visayas State University, Baybay Leyte

September 16, 2012

Abilities:

Good English communication skills

Good listener

Ability to handle stress effectively

Ability to deliver superb customer service experience

Customer service oriented skills

Ability to deal with irate customers using excellent interpersonal communication skills

Understands new concept easily

Quick learner

Computer Skills

Proficient and knowledgeable in most computer programs like Microsoft Office programs

Able to troubleshoot computer problems on my own

Good typing speed (30 words per minute)

Character Reference:

Mae E. Blanco

Human Resource Department, Sykes Asia Cebu

(02) 636 8555

Marilyn P. Dumagsa

Human Resource Department, Occci Hostel and Training Center

(053-***-****

I hereby certify that the above statements are true and correct to the best of my knowledge and belief.

Edmar Joice Roche Garces

Applicant

Contact this candidate