Customer Service Human Resource
Resume:
Edmar Joice R. Garces
Address:Block ** L** Camella Homes, Ormoc City, Leyte
Contact No: +63-936-***-****
E-mail: ***********@*****.***
OBJECTIVE:
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background and ability to work well with people which will allow me to grow personally and professionally.
ACADEMIC BACKGROUND:
Tertiary : Bachelor of Science in Hotel, Restaurant and Tourism Management
Visayas State University
Baybay, Leyte
(S.Y. 2010-2013)
Secondary : Saint Peter’s College of Ormoc
Fr. Cataag St., Ormoc City, Leyte
Primary : Ormoc City Central School
Carlos Tan St., Ormoc City, Leyte
WORK EXPERIENCE:
Qualfon Philippines
Asiatown Skyrise 3 Bldg., Cebu IT Park, Apas Lahug Cebu City, 6000
Customer Retention Team/ Technical Support
November 2015 – April 2016
Sykes Asia
4/F Synergis IT Center, F. Cabahug St., Mabolo Cebu City, 6000
Customer Service Representative
April 2016 – December 2016
Occci Hostel and Training Center
Arradaza St., Ormoc City, Leyte
Front Desk
December 2012
Oriental Pension Plaza
Rizal St., Ormoc City, Leyte
Housekeeping Department
February 2012
SEMINARS:
Orientation on Amadeus Selling Platform, Basic Computer Reservation System
Hotel Fortuna, Borromeo Street, Cebu City Philippines
September 9, 2012
Lecture on BASIC FOOD & BEVERAGE OPTIONS
Waterpark and Spa, Maribago, Mactan Philippines
September 8, 2012
Tour Guiding Seminar
Visayas State University, Baybay Leyte
September 16, 2012
Abilities:
Good English communication skills
Good listener
Ability to handle stress effectively
Ability to deliver superb customer service experience
Customer service oriented skills
Ability to deal with irate customers using excellent interpersonal communication skills
Understands new concept easily
Quick learner
Computer Skills
Proficient and knowledgeable in most computer programs like Microsoft Office programs
Able to troubleshoot computer problems on my own
Good typing speed (30 words per minute)
Character Reference:
Mae E. Blanco
Human Resource Department, Sykes Asia Cebu
(02) 636 8555
Marilyn P. Dumagsa
Human Resource Department, Occci Hostel and Training Center
I hereby certify that the above statements are true and correct to the best of my knowledge and belief.
Edmar Joice Roche Garces
Applicant
Contact this candidate