GREGORY JONES

**** ******* **. #***, ********, IL 60201 • 773-***-****

Email: aczwye@r.postjobfree.com • LinkedIn: http://www.linkedin.com/in/geedots

Eligible for Security Clearances

Information Technology Support for Government, Finance and Corporate Sectors

TECHNICAL SKILLS

Software: Help Desk Windows 10, 8, 7, Vista, XP Mac OSX 8 to 10.12 Android Linux (Ubuntu, Centos, BSD)

MS Office 2013/2010 Various Anti Malware suites Virtualization Remote Desktop SCCM C Bash Airwatch

Hardware: OS Deployment Server/POS/PC/Laptop maintenance iPad, Macbook Pro, Mac Mini VOIP Telephones

Data encryption, backups, retrieval, and disk images Copier/Printer/Fax troubleshooting, mapping and maintenance

Networking: routers, switches, and hubs Remote Desktop Assistance Wi-Fi device set up VPN & Firewalls MDM

Telecommunications Configure and setup VPN/Wireless/LAN/Switch/WAN/ Subnetting Active Directory

PROFESSIONAL EXPERIENCE

United States Department of Defense-Navy Health System NOV2016-MAR2017

Telecommunications Technician - Service Delivery - cable installation

An immediate response for D.O.D.-USN and Veterans Administration for telecom repair and device setup.

Installation of Printers, Telephones and Fax Machines in a medical D.O.D. environment.

Occasionally configuration of presentation technology and network analysis.

Proctor & Gamble-Coty Fragrance OCT2016-OCT2016

Team Lead for I.T. Asset Migration/Corporate Merger.

Configuring Apple iPads, iPhone, iOS, Airwatch, IronMobile, Dell Laptop, Windows 10&7 and VPN.

Upgrading and OS patching computing devices and tablets for marketing department.

User migration

AllState Insurance SEP2016-SEP2016

VDI & multimonitor setup for high finance workspaces.

The installation of HP & Dell Workstations, HP Network printer installation, and Voice Over IP phones.

ThyssenKrupp North America AUG2016-SEP2016

Team Lead on site technician at Chicago headquarters and remote over VPN for other branches.

Managing Active Directory accounts for C-Class users while maintaining 4hr service level agreements.

Configuring Apple iPads, Apple iPhone, HP & Dell Laptops and Windows 7 devices for VPN.

The installation and reimaging of HP & Dell Workstations, HP Network printers, and Voice Over IP phones.

Upgrading and OS patching ThyssenKrupp computing devices and Apple iPhone for local head office.

United States Department of Defense-Navy MAY2016-JUL2016

Reimaging Dell Venue, Samsung Galaxy, Android, Windows 10, Microsoft Surface 2 and Apple iPads.

Upgrading and OS patching U.S. D.o.D.-NMCI computing devices and tablets for education.

United States Department of Defense-Navy Marine Corps Intranet AUG2014-MAY2016

*US Senate Offices of the State of Illinois - Windows 2008 Server Installation AUG2015-AUG2015

Team Lead for local group.

An immediate Helpdesk for Department of Defense personnel, for Repair, Data Recovery and Data Migration.

Reimaging HP and Dell PC’s, changed active directory entries as ordered by NMCI Command.

Configuration and installation of Lexmark Printers, Dell and HP products like PC’s and network printers.

Occasionally multimonitor configuration and other presentation technology was attended to.

OS patching was done on behalf of United States Senate I.T. & United States Cyber Security.

User migration

Lloyd's of London & Bank of Brazil S.A. AUG2014-AUG2014

The installation of CISCO network infrastructure, power supply, racks and fiber optic SONET connections.

YMCA International Headquarters NYC JUL2014-AUG2014

The Repair and installation of Workstations, Network Infrastructure, Lexmark & HP Network printers.

A Helpdesk for staff, concerning presentation technology, Data Recovery and Data Migration.

United States Federal Reserve Bank NYC JUN2014-JUL2014

The installation of Voice Over IP phones and HP Network printers.

VDI & multimonitor setup for high finance workspaces.

United States Senate Offices of the State of New Jersey MAY2014-JUN2014

The installation of Apple Workstations, HP desktops and HP Network printers.

OS patching was done on behalf of United States Senate I.T. & United States Cyber Security.

JPMorgan Chase {Wall St. NYC} APR2014-MAY2014

VDI & multimonitor setup for high finance workspaces.

The installation of HP & Apple Workstations, HP Network printer installation, and Voice Over IP phones.

User migration

Capitol One VP Corporate Office {Park Ave NYC} FEB2014-APR2014

A C-class user Helpdesk concerning immediate Repair, Data Migration and Data Recovery.

Reimaging HP computers and HP Workstations occurred from 1500 to 0300 Eastern Standard Time.

New York City 311 DEC2013-FEB2014

A Call center information helpdesk for non-emergency issues.

The calls are escalated to NYC 911 emergency lines when applicable.

JPMorgan Chase {Wall St. NYC} SEP2013-DEC2013

VDI & multimonitor setup for high finance workspaces.

The installation of HP & Apple Workstations, HP Network printer installation, and Voice Over IP phones.

User migration

Bank of America-NYC Metro FEB2012-SEP2013

The Reimaging and installation of HP Slate tablets, HP desktops and HP Network printers.

The next morning, the Bank of America-NYC Metro Branch keys returned to the "Wall St" branch.

Instruction of use of HP Slate tablets, with occasional Data Migration and multimonitor configuration.

Hewlett-Packard Centralized Parts Ordering Group AUG1998-MAY2001

A Logistics Call center and Helpdesk for HP Technicians that go on site.

Packard-Bell Computers OCT1996- JUN1998

A Helpdesk-Technical support Call center using strategy and logistics to solve random "in warranty" end user scenarios.

30 years’ experience and training in system assembly, maintenance, and troubleshooting

Manage support, setup and repair of Windows based computers, applications and servers

SCCM patch management of secured networks, financial and government systems.

Convey complex technical information in language non-technical users can understand

Support of Bloomberg, VDI and financial high definition multi-monitor video configurations

Servicing PC’s, cell phones, MFD’s to ensure optimal performance for Fortune 100 companies

Supported, setup and repaired Windows based computers, applications and servers

Diagnosed, configured, and repaired networks, servers and desktops for corporate, financial, government and industrial accounts

Migrated, reimaged, configured and repaired PCs, mobile devices, and servers

Packard-Bell Certified Engineer – International Helpdesk, phone support and via ticketing system

Ordinance guidance and high frequency aerospace systems fabrication

Gas detection system calibration, gas chromatograph and hydraulics / pneumatics repair.

CERTIFICATIONS

CompTIA Security+ Ce CompTIA A+ Ce CompTIA Network+ Ce CompTIA I.D.# COMP001020612727

EDUCATION

Purdue University, Hammond, IN - Majored in Inter-disciplinary Engineering (Completed 2 years towards Associates

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