Customer Service Management

DEEPA MANOJ

Email :*********.*****@*****.***

Contact no : +971-**-*******

Objective :

A self-motivated, capable and future-oriented executive secretary with extensive experience in handling various administrative and secretarial activities. Offering high proficiency in carrying out diversified functions; organizing schedules, managing correspondence and preparing conference agendas.A passionate person keen to accept new challenges.

Career Summary:

8+ years of Experience as an Executive Secretary with successful track-record in providing administrative support to all levels of managers.

Exceptional integrity and dependability – have handled extremely confidential information with utmost discretion.

Able to establish rapport with a variety of clientele and maintain a calm, professional behavior.

Highly motivated, reliable, confident, and committed to professional standards.

Areas of expertise

Core Competencies

Managing Files, Records and Documents

Managing Calenders& Travel

Planning Corporate Events & Meetings

Professional Correspondence & Reports

Performing Accounting Functions

Analysis and proofreading

Project Management

Relationship management

Excellent writing and verbal communication skills – articulate and diplomatic

Exceptional customer service orientation.

Professional and confident.

Multitasking

Time Management skills

Ability to apply business ethics and human relation skills

Able to work independently and as part of an effective team.

Commitment to maintaining and promoting high standards of the role.

Education :

Degree

Specialization

Institution

Place

Year of completion

CS

CompanySecretary Course

The Institute of Company Secretaries of India

Mumbai, India

Pursuing

MBA

HR

Symbiosis Institute of Management

Pune, India

2006

M.COM

Commerce+Management

Mumbai University

Mumbai, India

2004

PGDBA

Business Administration

Institute of Management and Professional Research

Mumbai, India

2003

B.COM

Commerce

K. J. Somaiya College

Mumbai, India

2002

Professional Experience :

Galadari Engineering Works, Dubai JUNE2016 –PRESENT

Executive Secretary to GM

Performs a variety of administrative or executive support tasks that are highly confidential and sensitive.

Reads, analyzes, sorts, and distributes incoming correspondence to the related internal / external parties and follow up.

Files and retrieves documents, records, and reports as per the document control processes.

Plans and organizes Managing Director’s internal and external meetings, preparing agendas, business presentations, takes minutes and keeps record of proceedings.

Coordinates and facilitates the Managing Director’s calendar to arrange appointments, greet visitors at all level of seniority.

Reviews, proofreads, and edits documents prepared for the Managing Director’s signature.

Sending Business Unit reports and Budget presentations to the Group CEO at the stipulated time.

Prepares office memos for internal and for corporate office.

Expense re-imbursements for senior management.

Assists in projects management to ensure smooth running of operations department.

Co-ordination of project meetings and correct and prompt filing and documentation.

Register new enquiries in Project Management System and ensure it’s routed to the contracts department for further process.

Arrow Pipes & Fittings FZCO, JAFZA, Dubai OCT 2011- MAY 2016

Executive Assistant

Maintaining Managing Director’s diary and calendar – plan and organize the travel calendar in advance especially to exhibitions and meetings.

Plan and schedule appointments with customers, suppliers, social networking people.

Provide a full range of support services for CEO and MD.

In charge of confidential file management, personal and professional.

Mail handling, record maintenance and supply ordering.

Organizing and servicing meetings with clients and suppliers.

Prioritize, organize and complete tasks in a timely manner.

Arrange for visa and tickets for management travel.

Prepare regular purchase reports / MIS and analysis for senior management for effective monitoring and control.

Liase and co-ordinate with banks for swift response.

Collect business cards from the Director, maintain and follow-up.

Revive data of old clients. Co-ordinate with the Directors for reconnecting with them by giving corporate gifts and sending personalized emails.

Participate in meetings, take minutes, and make a follow-up on action plans.

Screen resumes submitted to company and post openings to job boards.

Liase between all concerned departments to ensure proper communications and reporting practices.

Organizing and coordinating social and team events as directed by MD/ senior management.

Q Home Décor (Landmark Group) OCT 2008-SEPT 2011

Buying Assistant

Handling the procurement activities, issues related to claims of furniture and household items.

Liaising with suppliers for payments etc.

Monitors sell thru of items and propose re-order level.

Supplier negotiation for prices and early deliveries.

Prepare power point presentations for trainings.

Follow up on key co-ordination with retail managers .

Draft business communications as and when required.

Safmarine (Maerskline –Mumbai) 2006-2008

Executive

Responsibilities include processing bookings, confirm same for western region for correct vessel and container pick-ups.

Ensure immediate clearance of Bill of Lading release to the correct party.

Assist customer in resolving day-to-day e-commerce issues.

Provide quotes to customer on demand as inhouse sales.

Checking and clearing disputes on invoices raised to release Bills of Lading.

IDBI Home Finance Ltd –Mumbai 2004-2006

Senior Executive

Assisting walk-in-customers at the branch with information relating to loans, processing applications, conducting personal interviews to check eligibility of customers, credit appraisal, sanctioning and disbursement of loans, including interaction with customers, builders and DSAs for disbursement of loan.

Attending to queries forwarded by Central Office.

Preparing sanction and disbursement reports.

ICICI Bank Ltd – Mumbai 2003-2004

Officer- Customer Service

Responsibilities include addressing to customers with regards to home loan, banking products, related correspondence etc.

Knowledge of corporate banking with all other related products of the bank.

Trainings &Certifications :

Well versed in Microsoft Office Applications, (Word, Excel and Powerpoint)

Trained in using Microsoft Outlook for mails and for scheduling meetings and appointments.

Trained in Portal Applications (Dubai Portal, JAFZA) etc.

Completed ICDL (International Computer Driving Licence) test conducted by Maersk.

Shorthand @ 80 wpm and typing @ 50 wpm.

Excellent score on IELTS.

Personal Details :

Date of Birth: 2nd Dec 1981

Languages: English, Hindi, Marathi and Malayalam

Nationality: Indian

Marital Status: Married

Passport Details: J4128349 valid till Feb 2020.

Visa Status: Employment visa

Reference : Available on request

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