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Project Manager Management

Bengaluru, Karnataka, India
April 21, 2017

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Syed Ehthasham PMP®, ITIL®, CSM®,TOGAF *®

Contact: +91-924*******


~ Seeking senior level assignments in ~

Architect/Project-Program Manager/Delivery Manager

Preferably in Bangalore, Middle East

Trusted IT Senior Executive recognized as a pivotal leader for ling-horizons business assessments, integration support and delivery of targeted technical improvements


A competent professional with 12+ years of experience in IT Projects End to End Delivery

Project Management:

Custom Software Development

Database Design (RDBMS-Mysql)

Systems Engineering

System Migrations/Integrations

Enterprise wide Implementations

AGILE/Scrum Master

IT Project Lifecycle:

Requirements Analysis

ROI Analysis

Costing & Budgeting

Project Scheduling


Value-Added Leadership:

Cross-Functional Supervision

Team Building & Mentoring

Client Relations & Presentations

Business & IT Planning

Vendor Management

Stakeholder management


Bachelor of engineering in computer science



PMI-Certified Project Management Professional (PMP) ®, 2012

ITILv3® (Foundation) 2013

IBM Certified Solution Architect® 2014 - Cloud Computing

Certified Scrum Master® -2016

IBM Mainframe Trained ES-9000(JCL,CICS,COBOL,Myisam,Rex,DB2) –2005

Togaf 9® -2016


Managerial- Project management

Handling end to end project management activities inclusive of planning, effort, design, scope, estimation, resource coordination and delivery as per specified timeframes

4.9+ years of Program/Project management experience and Delivery of IT –OSS/BSS –IT infra/Cloud Projects

Strong working experience on application development, deployment, maintenance and change management.

Good knowledge on CAPEX and OPEX business expenses controlling

Manages the creation of High Level Designs (HLD), Lists of Materials, Low Level Designs (LLD), and other technical materials to support the design and implementation on DATA CENTERS and DATA CENTER MIGRATIONS

Monitoring project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time, cost and effort parameters.

Leading & managing project teams throughout the project lifecycle and providing them support & guidance on technical and project-related issues

Provides inputs to project plans (tasks, resources, and effort). Manages and the implementation and deployment of data center infrastructures, development and execution of system test plans (unit, integration, and performance), and support of user acceptance and security testing

Managing code deployment, change management and quality assurance

Providing technical support to application development teams and setting / maintaining standards

Managed projects-programs upto 2-4million USD and having team size varying 30-40

Have 6+yrs of customer facing role and customer centric and delivery oriented.

Articulated project goals and scope, translated business needs into technical terms, SCOPE management,prepared detailed work breakdown structures (WBS),RAM and shared accountability for achieving project milestones, Prepare Responsibility Assignment matrix which is used FOR RESOURCE MANAGEMENT, Issue logs, communication management plan, Acceptance Document, RISK AND CHANGE MANAGEMENT and Overall Service Delivery

Expert in Agile/Scrum and waterfall SDLC Models- project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets .Implement Agile Principals. Communication/Risk, Tasking Meetings/Sprint Retrospectives, Iteration/Sprint planning, Meetings, Conflict resolution, story point estimation test –driven development (TDD) and Continuous Integration/Test automation and good Understanding of BDD

Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.

Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Project delivery, Financial management,Leadership:

Proficient communication skills. Articulates ideas and point-of-view with clarity based on assessments of multiple stakeholders view

Consultative Problem Solving and presentation skills

Drives continual improvements through quality strategy and implementation at project level. Good understanding on quality planning, tools, technique and measurements

Experience in stakeholder management and Delivery management in offering cross platforms and enterprise products.

Implementing Lean methodologies, Experience on conflict handling,Project closures


Interacting with customers &users for system study, requirements gathering, analysis and testing of system

Planning, Installation & configuration Database software and configuration and Migration of databases as per POC

Designing High Availability and DR solutions .

Undertaking design & development, testing, debugging and troubleshooting of the application

Devising strategy for backups, recovery & fine-tuning

Handling data acquisition, creating database applications and maintaining databases

Cloud Migration strategy and planning and development of a Cloud Framework and Operating Model.

Engage clients and Manage Cloud Services Engagements, Cloud Solution Design & implementation on the Database for large E-Commerce, Payment Gateway Clients.

Managing database administration function involving:

oCreation & administration of all database objects, including tables, clusters, indexes, views, sequences, packages and procedures

oDatabase tuning and performance monitoring


MY SQL Security Management – Auditing & Profiling

Strong Knowledge on OSS/BSS and CRM Applications on Telecom domains and E-commerce/mobility, Application virtualization.

Migration Expertise Skill Using Telecom - Oracle BRM /RODOD systems

Knowledge on Ericsson Order care and ECM/EOC and EMA –OSS applications

Strong Billing implementation Skill using Oracle BRM and Oracle BIP.

Expertise knowledge on LAMP Stack

DR and High Availability Methods Always ON, NDB Clustering, Replication, and Backup & Restore

Designed 3 OLTP and One OLAP Database

Cross Plat from Migration Planning and Execution through workbench (MySQL & MS-SQL)

Planning & Configuring MySQL Server on Virtual (VMWare) Servers

Experience in Shell Scripting,perl,php,LAMP Stack

Knowledge on Tools like Erwin, Red Gate, Percona Xtrabackup Networker(Data Domain)

SOX Database Audit and ISO 9001:2000 Internal Audit

Involve in Client Presentation and Individual contributor as well as Lead teams of cross functional.

Experience of Database Administration, design, development, maintenance and production support of relational databases, business applications, new server setup, MySql Server installation, upgrade, migration.

Have successfully managed high availability of production systems for Corporate Sectors and Individual Organizations as Sr MySql DBA

Strong MySql skills but also significant general system administration skills on Linux and Windows environment. Proficient writing shell scripts as well as knowledge in general systems administration tasks.

Expertise with Shell Script, PHP backend.

Experienced in designing, modelling, developing and support web based projects with responsibilities including analysis, design, development, implementation and maintenance.

Experienced in Performance Tuning, Query Optimization, Replication, Client/Server Connectivity, and Database Consistency Checks using different Utilities.

Expertise in snapshot, import/export, db optimization with the help of explain plan.

Expertise in database migration from MyISAM format to Innodb storage engine to increase performance and betterment of integrity constraints.

Strong experience in Data modelling and their different tools like Mysql Workbench, Erwin, MS viso.

Expert of Object oriented programming in order to write robust and re-usable code.

Involved in designing, developing, testing and rolling out of complex enterprise applications to completion in terms of Database as well as frontend. With different project development model like SDLC, Agile, SCRUM etc.

Expert of writing shell scripting, php,perl script for Linux/Unix.

Involved in client Production Support and Maintenance - Tasks including programming, debugging and testing of existing applications that run in a production environment for purposes of remediation system errors or to extend application life span.

Having experience as Project Manager/Solution Design Position and handling projects in onsite, offsite, X-shore model or onsite-offshore model.

Experienced with Requirements gathering, data modelling, System Architecture, Feasibility studies, Scope Documents & requests for proposal (RFP).

Good analytical, problem-solving skills, verbal and written communication skills.

Able to pick up new technologies within a short stint and adapt to rapid change of environment.

Have excellent Analytical, Communication and interpersonal skills.

Mysql Database Backup,Replication.Query Optimization and Mysql DBA activities in day to day activities.LAMP Stack application optimization.

Develop and optimize database design for new applications

Establish and maintain sound backup and recovery policies and procedures.

Take care of the Database design and implementation.

Implement and maintain database security (create and maintain users and roles, assign privileges).

Database tuning and performance monitoring.

Application tuning and performance monitoring..

Do general technical trouble shooting and give consultation to development teams.

Interface with MySQL using LAMP apps

Check and Analyze server Health, monitor performance and diagnose problems

Using Mysql tools Like Maatkit,Mytop,Query Profiler, MySQL Workbench

Optimizing the MySQL Server my.cnf


July 2008 – till date: -IBM -First Advantage Global Operations Bangalore

- Sr DBA/ Project Manager-Agile

(Team Size: 12-20 members)

Client : TeliaSonera,Sweden

Reporting : Region Manager

Projects: Telia ADM-EOC Project

Role : Service Delivery Manager


Drafting user stories in Product backlog

Sprint planning

Sprint User stories Estimation

Risk Management

Vendor Interactions like Capgemini Accenture etc

Resource Management

Stakeholder’s management

SIT/UAT Handover planning

System Testing and E2E Testing with Rational Integration Tester (GH Tester) for various systems like RODOD,Oracle Suite ( Siebel CRM) and EOC

Liaison with various teams (onsite, off-shore and development) and with project stake holders on weekly basis.

Client: Etisalat,Dubai,UAE

Role: Project Manager

Reporting : Sr Director CIT

Projects: Bill lay Out Revamp Drop 1 /Drop 2– Mobile Consumer /Elife –BSCS System

HH invitation for Multiscreen HD Recorder –Elife

eCloud Credit Card

Instant eLife Service

CBCM screen for Toll Free 800 Customers - CRM

Dunning limit implementations for the CBCM Customers -CRM

Falcon Project Implementation on the Stream Server

Fixed LTE Project


Project Initiation

Developing project plan

Risk Management

Vendor Interactions

QA/UAT Handover planning

Development of Rational Integration Tester (RIT) Test framework for 4G project

System Testing and E2E Testing with Rational Integration Tester (GH Tester) for various systems like POS, Fulfillment, Assurance, Network Elements etc.

Liaison with various teams (onsite, off-shore and development) and with project stake holders on weekly basis

Overseeing the Off-shore Development, Testing and Support projects

Service Virtualization and Development/QA for Web Service, CBCM,Tibco, BSCS,EMM,EPAG,Cloud

Managing the off-shore team

Project timeline tracking and verification of gating checklists

Technical Panel for initial screening and interviewing resource.

Involve in Project closure and Hand over transitions.

Key Result Areas

Prepare roadmap for Data center and DB Migrations-OSS/BSS/CRM-IT infrastructure

Prepare project management plan

Customer interactions

Requirements gathering

Demos and POCs for customers

Facilitating Project Scope and SOW

Involve in Project planning

Stakeholder management

Scope management

Risk management

Conflict Management

Quality management and Project closure

Liaison with Clients and various teams (onsite, off-shore and development) and with project stake holders on daily/weekly basis

Overseeing the Off-shore Development, Testing and Support projects

Service Virtualization and test for Web Services, database Services and Findly HRMS Application and LN Datacenter Migration

Managing the off-shore team

Project timeline tracking and verification of gating checklists

Pre-Sales support to Sales Operations on needy basis and RFP’s

Training and mentoring the new joiners on Mysql Database Linux

Technical Panel for initial screening and interviewing resources

Facilitating planning, installation &configuration and Managing Production, QA and Development both primary and DR locations (Clustering, Replication, Backup and Restore and other maintenance activities)

Advise product Team for Database and Application Performance (including Schema changes)

Handling Capacity Planning, Reverse Engineering and Implementing Best Practices etc.

Updating management regarding server status for migrations and upgrades

Creating Product backlog, sprint and release backlog’s and supporting product owner

Estimation of the user stories and team management and building

Process management and improvement and change management

Continuous integration and TDD approach implementations

Client: Nawras, Oman

Role : Project Manager

Reporting : Sr Director

Environment: Billing System – Geneva, Oracle 9i, Sun Solaris, Win XP, Toad for Oracle

Projects: Telecom Billing – Geneva, GMA, BAL, Amdocs Billing Formatter

Challenges: Handling Aggressive Client and Diverse Work force team members across the world.

Handling Migrations Issues on the Billing Systems.

Sep 2013 to Till date : Lexis-Nexis Data Center Migration

Role : Project manager-Delivery, Sr DBA-Cloud -

Team -30-40

Responsibilities: Understanding business case

Involve in approach and solution Design

Creating project charter

Involve in migration methodology

Involve in Discovery Phase

Prepared Manual Inventory

Prepared project plan and schedule

Database Migration analysis, Capacity Planning, DR, HA Solution Design and Implementation

Monitor and Control Project Execution.

Involve in QA and Risk analysis

Jan 2013 to August 2013 : Client AGS CME- Developed Mobile/Tablet Apps for Android and IPad version and Web portal CMS using LAMP Stack( i.e PHP)

Team : 9

Role: Project manager, Product owner

Responsibilities: Customer Interaction

Requirement analysis

Prepare Product backlog

Sprint planning & Estimation

Technical DB design and reviews

Team building and Continuous Improvement

Conduct sprint Retrospect Meetings for Lesson learnt.

Feb 2011 to jan 2013: Client: Kpn Telecom,NL,

Xilon project working on Oracle BRM and OracleBI publisher using perl and shell scriptings

Roles : Architect/Project manager,Mysql DBA clustering for Customize reports


Dec 2010 to Feb 2011: Client: PB, USA

Role: Database Analyst and Mysql DBA/PHP

*Database Designing.

*Query Optimization,

*Query profiling,

*working knowledge of maatkit,mtop,mturner tools for Mysql Database, Implemented Reverse Engineering, using UML.Preparing Iv&V documentation for the PB client.

*Install, configure, and upgrade database software of the Mysql

*Troubleshoot, resolve, and document production problems

Worked on the Ensemble (Amdocs) & WIAT Order management System and WIAT Peripheral Apps (Wireless Internet Add-on Tools) as Lead for the Sprint Nextel-USA.

Involve in Design, Develop,Mysql DBA Project management. Lead a team of developers for the WIAT Project

Role Lead and Developer,support on the Mysql,Perl,PHP,Sehll

Mysql DBA activities

Project duration April 2009– Dec 2010

Client Sprint Next-tel

Team Size 5

Back-Log Project of Vodafone ANZ (Failure order management systems)

CDR Capacity Phase I and II

1. KPN Panama Project

Role Sr BRM Developer,Mysql DBA

Project duration July 2008 – Dec 2008

Client KPN Telecom, Netherlands.

Billing System Oracle BRM 7.0/7.3.1

Team Size 4

KPN Telecom is one of the leading telecom service providers in Netherlands.

• Involve in the Technical Design Draft of the MTC for the Panama Migration Project

• Involve in the Technical Design Draft of the MTC(Mobile Test calling Interface)

• Involve in the Technical Design Draft of the Configuration Management Plan.

• Involve in the Installing and Configuration of the Radius Manager and Testing for the same.

• Installation,Configuring on Mysql Server

Subscription Management system to Oracle BRM

Role Developer,mysql DBA

Client World Space India Pvt Ltd,.

Billing System Oracle BRM 7.0

Team Size 16

SMS is the Earlier Billing system which was migrated to the portal infranet.

• I was a part of the Portal development team along with Siemen’s team. Wrote new opcodes and customized existing opcodes as per the client’s requirements.

• Performed the Billing system Integration,designed and coded data managers for real time gift card validation using xml messaging to communicate with prepaid card vendors

• Wrote automated test scripts and utilities to dump and restore the database

• Performed Purified builds of the custom code and analysed data to find and fix the memory leaks, wrote a customer application to allow for purified data manager testing

• Extending the infranet datamodel,Desigining and implementing custom opcodes and data managers

• Authored functional and design specification

• Worked on pricing configurations,infranet API and focused on trouble shooting errors, preventing cm core dumps and ensuring against the memory leaks

• Performed the integration tests and tuned the system for performance

• Developed the customize module for the portal infranet

• Gathered customer and system requirements and developed functional and design specification

• Responsible for developing interface requirements and developed functional and design specifications

• Responsible for developing interface requirements and developed functional and design specifications

• Responsible for developing interface requirements for provisioning and partner care between XN channel and its service partners

• Provided the infranet implementation that included A/R.Rating, Billing and invoicing, products etc. Billing monitoring.

STANFORD UNIVERSITY – Course Assistance and Research Assistance

Client: Stanford University

Team Size: 7

Role: Sr Software Developer

Technologies Used: PHP,perl,linux

Web Server: Apache

Database: Mysql



DBA,Development, Responsible for writing Use cases and documentation.


Team Size: 7

Role: Software Developer and Mysql DBA

Technologies Used: PHP,perl

Web Server: Apache

Database: Mysql


DBA,Development, unit testing, manual testing and documentation

3. Policy Stat- HealthCARE


Project duration Sep2007 – June2008

Client Policy stat,USA (Health Care Cardiac Hospital Project)

System Open Source (i.e. Perl, Php on Linux)

Team Size 1

• Co-ordinate with client, gather requirements, design, develop, implement and deliver.

• Helped and assisted onsite client on various requirements and Enhancements and tickets associated with it

4. Autonomy IDOL (reindexing)

Role Design and implementation

Project duration 4 months

Client Internet Securities Inc

System Autonomy IDOL 7,PERL,PHP and Mysql,Oracle

Team Size 8

Involve in the customizing IDOL Server,Content,creating alerts using DashBoard,Droping DBs,creating Idol server instance,creating index files, optimizing the idol server performance. Configuring connectors, checking logs and developing alerts scripts and customizing the API’s of the Idols using C/perl/php on Linux


5. CRM Sales Hand project

Role Developer,Mysql DBA

Project duration Oct 2006 – April 2007 (7 months)

Client Internet Securities Inc

System Open Source ( LAMP),PERL,DBA

Team Size 7

It is CRM software Product for call center management and BPO operations, CRM-Supportmagic is completely muti-lingual,it has modules for team work,admin.ticketing,knowledge base, live support,troubleshoot,news,user,reports.

CRM-support magic offers true integrated multi-channels solution allowing you to manage your emails. Online issues, chats, self –service and issues received by phone. the entire system has been designed to improve productivity and provide seamless integration between all the available modules

6. CIFeed Generation and Execution

Role Mysql DBA

Client Internet Securities Inc

System Open Source ( LAMP),PERL

Team Size 2

A daily cron process runs and obtains all the changes that have been added/modified/deleted since the last time the process ran. The data is used to generate the daily feeds for all ciFeed users.

The feed generation process contains 3 stages:

Export (done as part of ceic feed loading). The time points and lookup table’s changes are stored into change log tables in the CEIC_IFEED schema.

Generation. Generates all the feeds for all services/products, based on the change logs not yet processed and the differences between the layout.

Distribution. Puts corresponding files into each user's inbox, with their subscribed data only.

IICONNECT( ( A google- Orkut like project for the Financial Professional globally). Developing the admin controller part for the

It is an in-house tool to monitor the,reports, user privileges,

Bounce back reports, profile alerting so on.



07/2008 – till date

IBM-FADV ( A Symphony technology group of Company)

IT Project Manager –

10/2006 - 07/2008

Internet Securities Inc (EMIVC,Flatworld),Bangalore, India

Sr Software Engineer

06/2005 - 10/2006

WorldSpace India, Bangalore

Software Engineer


RDBMS/NoSql Mysql -5+, Oracle 8i/9i/10g,Percona Mysql, Cassendra,MongodB

Cloud: IBM softlayer, Cloud,Puppet (Configuration management Tool)

Languages: Shell,Perl,PHP,C

O/S: Windows 2008/2003/2000/NT Servers,Linux,Solaris

Data Modelling: Erwin, Rational Data Architect & Visio

Billing Oracle BRM 6.5,7.1,7.2,7.3,7.4 / CRM

SCM tools SVN, MS Visual Source Safe, MS SharePoint

PM-tools MS Project Jira Confluence On time

Web Server Apache


Others: Jet profiler,Percona xtrabackup, TOAD & SQL Yog Red gate Nagios Autonomy IDOL ETL tools



Date of Birth: 22thDec, 1982

Permanent Address: Austin Town,Bangalore,Karnataka, India

Languages Known: English, Hindi, kanada,Urudu,Telugu.

Contact this candidate