Highly analytical healthcare management professional combining more than 15 years of work in private, corporate and community health care with proficiency in financial management, leadership and positive clinical outcomes. Intuitive people management skills
Proficient in creating and maintaining schedules
Strong presentation skills
Effective staff coach
Knowledge of Medicaid statutes and regulations
Strategic planning capability
Planning and development
Slashed supply expense in 5 practices YOY by 20% with expense management Improved patient satisfaction and loyalty scores to 4.5 or better on a scale of 5 Created Front Desk Training Module for new hires and current employees yielding a current improvement of 95% of front end registration errors
Building key partnerships with referral sources and community partners through outreach Managed budgets from $1.5M-$4.5M with no cost overages Clinic Operations Manager, 03/2016 to Current
Metro Community Provider Network – Englewood, CO
Effectively manages and directs 5 medical practices,15 providers and 36 support staff Collaborates with the Medical Director, Associate Medical Director (AMD) and other health care providers in establishing, implementing and maintaining quality patient care, to improve quality metric standards and to meet the external client expectations.
Oversee management functions, clinic flow and assignments coordinated through the location Operations Management staff.
Hires, trains, and evaluates clinic team members Manages and resolves human resource, employee and department safety, and risk management issues.
In partnership with Associate Medical Director, act as Lead Representative of MCPN, with community partners and agencies to ensure joint projects are successful. Determines the appropriate staff mix for staffing purposes and to meet the goals of the organization. Provides detailed and concise information and reporting to the Director of Medical Operations for strategic planning and organizational direction.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Interpreted and communicated new or revised policies to staff. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Reviewed customer survey information to prioritize areas of improvement. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Organized front desk training for 5-10 new employees bi-weekly including post training survey Practice Administrator, 01/2010 to 08/2015
HealthOne Physician Services Group – Denver, CO
Manage the daily business operations and clinic functions of 3 employed practices both primary care and specialty Organizational knowledge of healthcare policies, procedures, systems and objectives. Analyze financial impact of changes in clinical activity and forecast actual revenue/expenditures versus approved budget.
Monitor patient flow through the practices to ensure staffing needs are met. Review and handle patient complaints along with resolving any medical or administrative problems. Knowledgeable in accounting systems, insurance billing and collecting along with Kronos, Onbase, HOST and Lawson
Manage the monthly expenditures, staffing and overtime hours Counsels, disciplines and/or termination of employees as required Evaluate employees performance and provide appropriate feedback Assist with start-ups and divestitures of employed practices Prepare and lead monthly operations meetings Key Member of A/R Task Force and Coding/Lag time committee. Routinely collaborated with department managers to correct problems and improve services. Supervised and managed the daily activities of a clinical team consisting of 26 physicians, nurses and support staff.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Confidently managed the overall operation of services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting. Practice Manager/Junior Executive Training I Instructor, 02/2008 to 01/2010 HealthOne Physician Services Group – Denver, CO
Interview potential candidates for hiring purposes. Address and resolve problems with clinic/staff issues. Coordinate front and back office duties for practice. Prepare/perform monthly safety audit Track patient collections. Provide expedited problem solving for patient billing issues for our office and laboratories we refer to Order office/medical supplies.
Planned and delivered healthcare management training to an average of 5 managers per week. Monitored participant workflow and behaviors throughout the training process. Assumed ownership of all training program initiatives. Lead Medical Assistant/Care Coordinator, 03/2006 to 03/2008 Crista Spears, M.D – Denver, CO
Bachelor of Arts: Healthcare Administration, Current Colorado State University- Global Campus - Aurora, CO Healthcare Administration
HCA Model- Netics: March 2010
Health One Clinic Services -
Leadership Management training
Clinical Billing and Coding, HealthOne, Denver, CO: July 2008 EDUCATION
References Available upon request
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