Thane C. Goss
Winchester, VA *****
Email Address: firstname.lastname@example.org
ITT Tech for my Bachelor’s in Electronics Engineering Chantilly, VA
TESST College of Technology/Kaplan University, Alexandria, VA
Associates Degree in Information Systems and Technology, 1999
To obtain a position as Systems Network Technician, Electronics Technician, Technical Support Specialist, and/or Help Desk Service Representative by creating and delivering solutions that meet corporate objectives tied to business and technology performance as a Technical Support Specialist, Help Desk, or Customer representative. Very comfortable operating platforms and in a wide range of environments. An effective communicator; capable of explaining complex processes in easy-to-understand terms for end users.
HIGHLIGHTS OF QUALIFICATION:
Worked with Windows NT, Windows 2000, Windows XP and Windows 7 operating environments
Experience with Word for Windows, WordPerfect, and WordStar for Windows
Knowledgeable in programs such as, Access, Excel, PowerPoint, Paradox, DBase III and IV.
Excellent working knowledge of operating systems for trouble shooting in Win NT, Win 2000, Win XP and Win 7 Experience with MS Access, MS Office 2007 - 20010, PowerPoint, Bridge Track, and MS Outlook
Experience supporting applications that use MSDE or MS SQL
Supported customers using WebEx
Evaluated and tested supplied PC base software window packages for compatibility to existing stems.
ADDITIONAL COMPUTER AND DESIGN SKILLS:
20 years of experience in customer service
Over 10 years of experience working in a help desk and call centre environment
Trained others in the use of applications and in technical support methods
Excellent troubleshooting and logical problem solving skills
Creative ability to solve unusual or difficult problems when logical methods have failed
Demonstrated ability to meet deadlines, and set priorities
HIGHLIGHTS OF QUALIFICATONS:
Systems / Network Technician / Electronics Technician
Micron Technology Inc.
MTV Manufacturing Technician, Manassas, VA, July 2014 - Dec.
Identifying potential capacity constraints and solutions while prioritizing product and tools.
- Auditing inventories to ensure accuracy and monitoring area work in progress (WIP).
Assisting the production supervisor and engineering areas to address bottlenecks and backlogs.
Ensuring that MACH is scheduling screamers, hot lots, and priority lots are prioritized through the area.
Investigating slow lot issues and monitoring the upstream and downstream effects on area workstations to eliminate missing queue times.
Performing ETI audits to ensure accurate tool (meaning computers) logging.
Sending proactive communication of area changes to promote teamwork and utilize redundant tools to improve area efficiency.
A demonstrated knowledge of basic math, statistics, Algebra, and English coursework.
Intermediate computer skills using Microsoft Office (Word and Excel).
The ability to accurately read and interpret verbal and written instructions to improve area efficiency as well as communicate effectively to supervisors, technicians, and area personnel, with some variations.
Worked in a cleanroom or an electro-static discharge (ESD) sensitive environment (due to the delicate nature of our products, manufacturing areas are kept particle-free and static-free to avoid damage to our products).
In the cleanroom, we were required to wear a full-body jumpsuit over their regular clothes, booties over their shoes, gloves, a head covering, face mask, and safety glasses. In the ESD-sensitive environment, workers are required to wear a smock and booties over regular clothes.
Introductory College Algebra and Introductory College English Reading & Writing, VCATS level 1 certificate or equivalent Military courses.
COMPUTER ARE EASY, Winchester, VA, 1999-present
Network & Help Desk Technician
Answered technical questions regarding software products and their requirements within related
Respond to daily work orders, which included data lines, telephone lines, installing and relocating TV
Investigated issues reported by clients in a timely and efficient manner
Responsible for research for problem resolutions in NetWare environment using of Ethernet, 10 base
2, 10 base T and NDS
Facilitated and participated in conference calls with clients
Performed data conversions and repairs of customer data in order to meet specified program
Identified and resolved network and DCOM configuration issues
Worked with Research and Development department on Quality Assurance
Trained on software applications
Maintained NetWare problems e.g. TCP/IP, IP addresses, DNS, OSI, DNHP Novel 4x and 5x
Executive Resource Group, Winchester, VA 1999-2001
Installation & Service Technician:
Installed software and cutovers of Cisco Routers consoles kits and Ethernet Nic, adapter cables, and
Expanded background knowledge in Windows, Mac, and email implementations and reconfigurations
Evaluated and tested supplied PC base software window packages which included operator systems
such as Windows NT, 9x, ME, 2000, XP Professional for compatibility
Getronics/ISSG, Winchester, VA 1999-2001
Installation & Service Technician:
Installed vendor supplied PC base software packages which have several different operators systems
including Windows NT, 9x, ME, 2000, and XP Professional
Troubleshoot and serviced problems that may occurred during and/or afterwards installation
Williamsburg-James City County Public Schools, Williamsburg, VA 2001-2003
Technical Support Specialist:
Provided solutions to customer’s equipment needs
Offered excellent customer service in a pleasant and professional manner Assisted in-house staff and
field personnel by solving internal and external concerns or issues
Maintained and repaired computers with several different operating systems such as Windows NT,9x,
ME and 2000, Professional
Tracked progress reports and parts used
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