Customer Service High School
Resume:
Harrison J. O'Neil
Goal-oriented, organized, and self-directed
Certifications & Education
CDL-A Program, Northeast Technical College, Maine
220+ class hours. WA License issued Feb 2017. DOT Medical & U.S. Passport. Doubles & Triples and Tanker endorsements obtained; HazMat & TWIC obtainable. BSBA in International Business, Thomas Edison State College Graduated 12/2015 term with 3.33 GPA. Courses included Principles of Finance, Financial Accounting, Microeconomics, Marketing, Managerial Accounting, Strategic Management, Statistics
Work History
Driver-Merchandiser, Swire Coca-Cola, Bellevue, WA, Feb 2017 – April 2017 Delivered to restaurants & bars, gas stations, convenience stores, and grocery stores between SeaTac and Everett. Safely drove box trucks, straight trucks, single axle cabs with 35’ trailers, & tandem axle cabs with 45’ trailers. Handled digital payments, checks, and cash. Some palette jack experience. Pushed carts up to 700lb. Grocery Team Member, Whole Foods, Portland, ME, July 2016 – December 2016 Stocked & rotated shelves, moved boxes up to 50lb, pulled handcarts up to 400lb. Ran product demonstrations, built product displays, assisted with inventory controls, aided customers.
Barista, Duvall Commons Drive-Thru Starbucks (Test Store), Duvall, WA, April 2014 – May 2016
Handled cash & digital payments and created product in a time-sensitive, competitive environment with emphases on accuracy and making genuine personal connections with customers. Developed strong customer service skills with long-term recovery mindset. Assisted manager with inventory controls, merchandise setup, and active promotion for underselling products. In charge of weekly and monthly rotational cleaning to conform working environment to county and third party auditors’ health standards. Provided written & verbal feedback on initiatives to Rapid Test Store division. Assistant Math Teacher, Kasana Children’s Centre, Luweero, Uganda, June 2012 - July 2012
Assisted main teacher and taught pre-algebra and geometry to Primary 5 (fourth grade) students in classroom and one-on-one tutoring environments for 6 weeks. Also assisted school director with financial data entry and interviewed 12+ school staffers for fundraising newsletters.
Additional Education
Team Policy high school competitive debate, 2007-2010. Learned research, critical thinking, organization, presentation, and teamwork skills through debating immigration reform, foreign policy, and environmental policy in local and regional settings Competitive high school drama & speech, 2010-2011. Competitively wrote and delivered prepared & unprepared persuasive, impromptu, humorous, and dramatic speeches at local, regional, & national levels
Unique Qualifications
experience working with diverse
multinational staff and
customer base
attentive listener; articulate
communicator
empathetic to customers &
coworkers
Contact
**************@*****.***
14751 NE Kelsey St
STE 105-386
Monroe, WA, 98272
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