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Customer Service Sales

Fayetteville, North Carolina, United States
15.00 Hr
April 20, 2017

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Qwesi A. Drakes Mobile: (347) ***-****

*** *** ******, *** #*, Niagara Falls, NY 14303 Email:


Highly motivated, knowledgeable, and results-driven professional to secure a position with your

company utilizing my skills, training, and experience in B2B Territory Sales, Customer Service, other

position in Management, or as applicable


Over 11 years of sales experience in several industries including B2B, HAZMAT, retail, telecommunications, and consumer rental industries, providing intelligent options and solutions to customers customized to individual needs, and consistently surpassing all quotas and objectives with personal sales up to $120K monthly

Over 11 years of experience providing outstanding customer service, assisting clients with their product/service selections, coordinating and scheduling shipping, and resolving issues to their complete satisfaction

Establishes rapport quickly with prospects and clients and builds strong, lasting business relations

Over 6 years’ experience managing and supervising up to 10 workers in military and sales/customer service settings including training, scheduling, delegating work orders, monitoring work activities for quality, safety, and proper employee/customer interactions, conducting performance evaluations, and consulting with upper management for assistance in implementing disciplinary measures and/or terminations

Experienced implementing and executing all company SOP and policies, directives, and sales initiatives

Trained and certified in IATA and GHS, fully compliant with all HAZMAT regulations

Strong communications, both verbal and written, math, and problem-solving skills

Multi-tasks efficiently, learns new systems quickly, and completes all projects/assignments on or ahead of critical deadlines

Experienced using computers, Windows, MS Office, CRM, Internet research, and email

Works well independently or collaboratively in a team environment


09/13 – Pres. Inside Sales / Customer Service Representative

ICC The Compliance Center, Niagara Falls, NY

Responsible for servicing and selling to key clients in an $800K territory covering 12 states, introducing and educating clients regarding new HAZMAT products and regulations that, without upgrading to new products, they would be susceptible to safety risks and fines from OSHA, DOT, and others

Experienced growing the territory up to 8% annually through innovative marketing strategies including prospecting and securing new clients, and selling additional product lines to both new

and existing clients, encouraging future sales by exceeding customers’ expectations daily

Resolves client issues regarding shipping, invoicing, wrong products, etc., to their complete satisfaction

Markets and sells in-house, classroom, and/or webinar Haz-Mat-handling training to the personnel

of shipping companies for strict compliance to Federal, International, and DOT rules and regulations to maintain their licenses

Receives inbound calls from companies inquiring about scheduling for training, packaging,

and DOT-mandated labels/placards as well as publications for Haz-Mat shipments, and

coordinates/sends such items to clients

Promoted from Customer Service to Inside Sales Representative based upon performance metrics

11/11 - 07/13 Assistant Manager

Rent A Center, Niagara Falls, NY

Managed a sales crew of 4 employees to sell consumer rental services to prospective customers

and service existing customers for billing, payments, and a variety of other issues

Delegated work orders to employees, monitored all work activities and customer interactions, ensuring all store operations were conducted professionally, encouraging and promoting sales

Reviewed credit applications to approve or deny transactions based on credit worthiness, secured customer signatures, collected payments, and processed customers’ orders, coordinating and scheduling deliveries, accordingly

Operated credit card readers and cash registers, maintaining balanced drawers

Received shipments of products and supplies, properly reviewing invoices against actual items received, and replenishing sales floor with new merchandise

Performed inventory control using handheld barcode scanners, uploading data into computer database

Qwesi A. Drakes Resume, Pg2

08/09 – 06/11 Commercial Sales Associate

Home Depot, Brooklyn, NY

Marketed/sold products and services primarily to contractors, property management companies,

and real estate development corporations

Coordinated and scheduled deliveries of building materials, equipment, and supplies

Performed inventory control and assisted with updates to pricing and department displays


Crew Chief (Specialist E4), Honorable Discharge, 2001 - 2005

US Army, Fort Bragg, NC


Globally Harmonized Systems Training Certificate, 2014

ICC The Compliance Center, Niagara Falls, NY

Comprehensive Plumbing Training Certificate, 2009

Berk Trade School, Brooklyn, NY

Aviation Maintenance Certificate, 2001

US Army, Fort Eustis, VA

Aviation Maintenance (course studies), 1999 - 2001

Atlanta Technical College, Atlanta, GA

GED, 1999

Dekalb Technical College, Dekalb, GA

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