Barbara Jones

**** ********** ***#*** *******, TX. 77028

346-***-****

aczwre@r.postjobfree.com

Summary

Highly efficient, reliable and industrious customer service and sales professional with several years of experience providing consistently high-quality and timely service in a call center environment. Demonstrate strong leadership skills and the ability to multitask, resolve issues, and work under pressure. Maintain effective written and oral communication skills and a high level of professionalism. Proficient in Microsoft Word, Excel, and PPT. Type 30 wpm.

Education

2007- Texas School of Business, Medical Assistant Certificate, Houston Texas

2005- Forest Brook High School

Relevant Professional Experience:

Iqor, Bounce Energy, Houston, Tx

July 2016- Current

Customer Service Rep.

Handle inbound and outbound calls

Enrollment of electricity

Gather customers information and carefully handling customers account

Process payments

Renew contract

Report outages

Explain bills

Greater Houston, Houston, TX.

March 2014- July 2016

Dispatcher/ Customer Service Rep.

Handle inbound and outbound calls

Schedule taxi cab trips

Place phone orders accurately in the computer and by phone

Monitor orders and relay information to customers and drivers

Communicate clearly with a pleasant tone

Handle customer complaints

Aon Hewitt, Woodlands, TX

August 2013- December 2013

Customer Service Rep:

Handle inbound calls

Enrollment of Benefits

Assisting retirees with benefits, Medicaid

Assisting with accuracy, consistency, and stability

Concentra Urgent Care, Houston, TX

Medical Records Clerk

Feb 2011 – Sep 2012

Gathered patient information and performed data entry. Carefully handled patient admission and discharge forms.

Compiled and maintained patient medical records to document condition and treatment.

Retrieved medical records by following chart-out procedures. Delivered charts to assigned areas of the urgent care facility by following established routing procedures.

Reviewed records for completeness, accuracy and compliance with regulations. Protected the security of medical records to maintain confidentiality of patient information.

Performed a variety of clerical tasks including answering telephones, assembling outpatient diagnostics, and assisting with customer needs and inquiries. Processed requests for Release of Information in compliance with appropriate regulations.

ACS, A Xerox Company, Houston, TX

October 2009 – February 2012

Customer Care Agent

•Serve as team lead for several supervisors, handling complex calls and managing the call floor center in supervisor’s absence

•Manage a team of 20 to 25 representatives, which includes monitoring and scoring the teams’ calls

•Answer and re-direct an average of 100 incoming calls per day, handling basic customer service inquiries and escalating issues as necessary

•Open accounts for roadside service and dispatch service technicians

•Sell products for roadside service

Convergys, Houston, TX

February 2006 – April 2009

Customer Service Representative

•Answered inbound calls in support of customer needs for the Sprint/Nextel account

•Worked directly with the customer to resolve billing issues, provide technical support, and manage account activation in addition to general service issues

•Generated repeat business through successful client follow-up

References Available Upon Request

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