**** ********** ***#*** *******, TX. 77028
Highly efficient, reliable and industrious customer service and sales professional with several years of experience providing consistently high-quality and timely service in a call center environment. Demonstrate strong leadership skills and the ability to multitask, resolve issues, and work under pressure. Maintain effective written and oral communication skills and a high level of professionalism. Proficient in Microsoft Word, Excel, and PPT. Type 30 wpm.
2007- Texas School of Business, Medical Assistant Certificate, Houston Texas
2005- Forest Brook High School
Relevant Professional Experience:
Iqor, Bounce Energy, Houston, Tx
July 2016- Current
Customer Service Rep.
Handle inbound and outbound calls
Enrollment of electricity
Gather customers information and carefully handling customers account
Greater Houston, Houston, TX.
March 2014- July 2016
Dispatcher/ Customer Service Rep.
Handle inbound and outbound calls
Schedule taxi cab trips
Place phone orders accurately in the computer and by phone
Monitor orders and relay information to customers and drivers
Communicate clearly with a pleasant tone
Handle customer complaints
Aon Hewitt, Woodlands, TX
August 2013- December 2013
Customer Service Rep:
Handle inbound calls
Enrollment of Benefits
Assisting retirees with benefits, Medicaid
Assisting with accuracy, consistency, and stability
Concentra Urgent Care, Houston, TX
Medical Records Clerk
Feb 2011 – Sep 2012
Gathered patient information and performed data entry. Carefully handled patient admission and discharge forms.
Compiled and maintained patient medical records to document condition and treatment.
Retrieved medical records by following chart-out procedures. Delivered charts to assigned areas of the urgent care facility by following established routing procedures.
Reviewed records for completeness, accuracy and compliance with regulations. Protected the security of medical records to maintain confidentiality of patient information.
Performed a variety of clerical tasks including answering telephones, assembling outpatient diagnostics, and assisting with customer needs and inquiries. Processed requests for Release of Information in compliance with appropriate regulations.
ACS, A Xerox Company, Houston, TX
October 2009 – February 2012
Customer Care Agent
•Serve as team lead for several supervisors, handling complex calls and managing the call floor center in supervisor’s absence
•Manage a team of 20 to 25 representatives, which includes monitoring and scoring the teams’ calls
•Answer and re-direct an average of 100 incoming calls per day, handling basic customer service inquiries and escalating issues as necessary
•Open accounts for roadside service and dispatch service technicians
•Sell products for roadside service
Convergys, Houston, TX
February 2006 – April 2009
Customer Service Representative
•Answered inbound calls in support of customer needs for the Sprint/Nextel account
•Worked directly with the customer to resolve billing issues, provide technical support, and manage account activation in addition to general service issues
•Generated repeat business through successful client follow-up
References Available Upon Request
Medical Records Information
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