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Customer Service Manager

Charlotte, North Carolina, United States
April 20, 2017

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**** ********* ****** ***, *********, NC

(646) ***-****

Skills Summary

Able to build a strong rapport with clientele and use that knowledge in a professional and courteous manner. Bring a high level of customer service in a manner that not only meets but exceeds company expectations. Meeting and exceeding goals.


High School Diploma/ 2004

Graduated from Queens Academy. While attending also participated in work study program at the NYS Veterans Home. Assisted with developing a peer mediation group for fellow students



Retail Sales/ Operations, July 2008 to present

Responsible for handling deposits in excess of $8.000

Making proper monetary adjustments for inventory purposes

Meeting and exceeding monthly quota goals

Having knowledge of current promotions and workarounds in order to upsell clientele

Issuing billing credits and inquiries that make proper business sense

Assist with retail merchandising and placement of products

Able to adapt and solve complex situations

Technologically savvy

Highly Motivated

Professional mannerism

Buy Buy Baby

Customer Service, May 2007 to October 2008

Ability to respond to inbound phone calls

Receiving and completing over the phone orders

Making outbound calls to vendors on behalf of customers and associates

Personal consultant (assisted with personalized solutions for baby needs)

Exemplary customer service skills


Customer Service, February 2007 to June 2007

Having extensive knowledge of computer program

Assisted with product placement and organization

• Responsible for providing an ideal customer service experience

Eckerd Pharmacy

Customer Service, August 2005 to May 2007

Dealt with multiple vendors on a daily basis (receiving merchandise)

Responsible for organizing and redistributing products when necessary

Ability to efficiently manage work tasks

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