Able to build a strong rapport with clientele and use that knowledge in a professional and courteous manner. Bring a high level of customer service in a manner that not only meets but exceeds company expectations. Meeting and exceeding goals.
High School Diploma/ 2004
Graduated from Queens Academy. While attending also participated in work study program at the NYS Veterans Home. Assisted with developing a peer mediation group for fellow students
Retail Sales/ Operations, July 2008 to present
Responsible for handling deposits in excess of $8.000
Making proper monetary adjustments for inventory purposes
Meeting and exceeding monthly quota goals
Having knowledge of current promotions and workarounds in order to upsell clientele
Issuing billing credits and inquiries that make proper business sense
Assist with retail merchandising and placement of products
Able to adapt and solve complex situations
Buy Buy Baby
Customer Service, May 2007 to October 2008
Ability to respond to inbound phone calls
Receiving and completing over the phone orders
Making outbound calls to vendors on behalf of customers and associates
Personal consultant (assisted with personalized solutions for baby needs)
Exemplary customer service skills
Customer Service, February 2007 to June 2007
Having extensive knowledge of computer program
Assisted with product placement and organization
• Responsible for providing an ideal customer service experience
Customer Service, August 2005 to May 2007
Dealt with multiple vendors on a daily basis (receiving merchandise)
Responsible for organizing and redistributing products when necessary
Ability to efficiently manage work tasks
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