Customer Service Assistant

NADIA M. L.WASFY

US Citizen – No Visa Sponsorship Required

** ***** ******, *** *, Redwood City, CA 94062

Mobile phone: 650-***-**** E-Mail: *****.*.*****@*****.***

SUMMARY OF KEY SKILLS:

US Army Corps of Engineers

American Embassy in Cairo, Egypt

Admin Assistant/Budget Analyst Jan 1989 – Feb 2010

Responsible for all Admin and Financial duties at the US Army Corps of Engineers. Entrusted with the most critical admin duties for the office, which include filing, data entry, preparation of financial reports, updating information, scheduling appointments, travel arrangements, keeping track of the boss’s calendar, and other duties as required.

After serving for more than 20 years with Outstanding Performance Appraisal, was granted a Special Immigrant Visa to the US in recognition of superior execution of reception, administrative and financial duties.

Stanford University Bookstore, Palo Alto, CA Sep 2010 – Oct 2010

Cashier and Customer Services (Seasonal Hire).

Kmart in Redwood City, CA Oct 2010 – Oct 2015

Cashier and Customer Services Associate

Help customers pay for their merchandise and render outstanding

Customer Service. Got appraisal for distributing the greatest number

of Kmart’s “Shop Your Way Rewards” card.

Kaiser Permanente, South San Francisco, CA July 2011 – August 2011

Admin Assistant, Temporary Hire to replace an absent employee.

Arabic Interpreter at Stanford Hospital, CA Oct 2010 – Present

Interpreting for Stanford Hospital patients from all Arab countries.

AirServ Corporation, SF International Airport, CA (evening) Aug 2012 – Present

Escort/guard at SFO, guarding the gates at SF International Airport,

and directing passengers to the appropriate flights.

FedEx Office in Redwood City Sep 2014 – Present

Center Consultant

Help customers pack and ship, and print documents. Help

Customers in the self-service area.

WORK EXPERIENCE:

Customer service which includes greeting customers, answering telephone calls, taking messages and responding to them. Admin duties including typing, filing, composing correspondence on own initiative, making reservations, etc. Keeping records of patients, provide reception support and ensures that all patients’ needs have been met. Keep records of patients in a confidential manner. Monitor the referral report and work pools. Access the electronic Health records of patients and ensures accuracy of

EDUCATION AND TRAINING:

BA in English Language and Literature from the Faculty of Arts in Cairo, Egypt.

Courses in Secretarial and Administrative work from the American University in Cairo,

Egypt, Division of Public Service.

Courses in Finance and Budget, Negotiation Skills, Problem Solving, Stress

Management, and Telephone Etiquette at the American Embassy in Cairo, Egypt,

Leadership Development Program Studies from Winchester, Virginia, US.

LANGUAGES: Arabic (mother tongue), English (fluent), French (fair), Spanish (marginal), German (marginal)

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