Leela Veeravalli

**** ***** **, ******* ** *****

404-***-****

aczwpy@r.postjobfree.com

https://www.linkedin.com/in/krishnapriyaveeravalli/

BUSINESS SYSTEMS ANALYST

Career Profile

Sr. Business Analyst with over 11 years for experience in mission critical systems. Highly experienced business and applications management professional with a record of developing and supporting successful solutions incorporating a wide range of technologies to effectively enhance bottom line performance. Exceptional leadership that aligns the business processes and program infrastructure to realize cost savings, accelerate performance and sustain strategic flexibility.

Recognized team builder focused on elevating organizational productivity, efficiency, technical infrastructure and security. Diverse experience in software development, product release lifecycles, cost/benefit analysis. Talented, results-driven, with proven implementation success working with complex cross-platform systems, network architecture, integration and administration in local and remote environments.

Core Competencies

Expertise in AGILE SCRUM Methodologies

Technical Expertise with Enterprise Architecture

Product Research

Project Risk, Scope & Gap Analysis

Software Analysis

Process Re-engineering

Technology Integration

Project Management & Tracking

Management of Cross-Functional Teams

Issue/Risk Management

Change Control Management

Troubleshooting & Process Support

Data Mapping/Data Analysis

Professional Summary

Expertise in SDLC: Waterfall, Rational Unified Process (RUP), Agile Scrum methodologies.

Expertise in Business Process Modeling (BPM) using Unified Modeling Language (UML).

Fully versatile in business writing skills - elaborating Business Case, creating Business Requirements Document (BRD), use-case specifications, Functional Specifications, and Systems Requirements Specification (SRS).

Skilled at performing Gap Analysis to identify gaps in order to optimize system solutions.

Well versed with Microsoft and IBM Rational Software for requirements management.

Strong Knowledge of Data Warehousing and Business Intelligence.

Expert in facilitating and conducting Joint Application Development (JAD) sessions, interviews, workshops, requirement elicitation sessions, requirement reviews, system walk through with end-users, clients, stakeholders and development team.

Developed User Stories, Acceptance Criteria, Use Case Models and related user documentation.

Experienced in communicating the business directives, goals and needs to the technical team and serving as client interface for managing user expectations and achieving client satisfaction.

Possess good understanding of different relational databases, writing SQL queries, creating tables and generating reports.

In depth knowledge of testing approaches, methodologies and controls as a QA.

Experience with Business Intelligence (BI) tools of enterprise resource planning, Ad-hoc Query, Production Reporting, and KPI Dashboards.

Strong analytical and problem-solving skills with the ability to present solutions that address requirements and mitigate risk.

Skilled in conflict resolution & escalation awareness.

Technical Skills

Operating Systems

Windows 95/98/2000/NT/XP/VISTA/7, Linux

Business Modeling Tools

MS Office Suite (Office, Excel, PowerPoint, Access, Project), MS Visio, MS Project, IRise Studio, HP Quality Center, HP Quality Center – requirement management module, Rational Rose, Rational Requisite Pro, Rational Clear Quest, Team Foundation Server(TFS).

Testing Tools

Win Runner, Load Runner, Test Director

Databases

MS Access, MS SQL Server, Oracle, DB2

Methodologies

Unified Modeling Language (UML), Waterfall, Rational Unified Processes (RUP), Agile, Scrum

Education

Bachelor of Engineering, Acharya Nagarjuna University

Post graduate diploma in Computer Applications

Professional Experience

Client: Goodcents Solutions 08/2016-Present

Alpharetta, GA

Systems Business Analyst

Responsibilities:

GoodCents has implemented energy efficiency and demand response programs for utilities throughout North America. We administer and implement energy efficiency and demand response programs for residential, small business, large commercial and industrial customers throughout North America, with our combined team of experts.

Worked with the PMO Project Manager to coordinate the data gathering, collection and initial discovery and analysis efforts to support the implementation project planning and preparation activities.

Elicited requirements from stakeholders, analyzed the requirements, documented and created functional specifications as required.

Responsible for the continued identification, analysis, categorization and documentation of the existing Field Office services.

Facilitated initial discovery and analysis of data conversion source systems regarding customer and device data.

Supported the review and continued refinement of current state business process mapping and workflow diagrams.

Ensured that proper documentation is captured, maintained, understood by and available to business and/or IT partners. Analyzed business processes, procedures, organization structure, etc. in order to identify problems and determine solutions.

Research and enhance process to daily production system issues to minimize service and financial impacts to the business and our clients.

Analyzed data in various applications, mapped the data between various source systems and ensuring the accurate importing of data.

Escalated critical technical issues and potential problems as needed to the Project Manager to address any related issues in advance of deadlines.

Critical Data analysis by leveraging Microsfot Excel and SQL queries.

Mentoring Internees to familiarize with business process and data internals to pin point the issues impacting SLAs.

Worked with co-business analysts, business users and IT professionals to analyze and document the data as it exists.

Worked closely with various IT departments ensuring that their existing data conversion and integration needs within the system are met and that the integration solution is within the standards and guidelines

Proposed refinements as needed to the existing documentation and standards.

Prepared, conducted and documented focus group sessions as needed for information discovery.

Expertise in technical data documentation concepts and techniques; e.g. (data requirements, data mapping, conceptual entity relationship data modeling).

Supported and performed User Acceptance Test activities for the data conversion, cleansing and integration solutions

Ability to prioritize tasks to meet deadlines and multi-task to achieve progress on various activities.

Client: Naranga 09/2015-08/2016

Atlanta, GA

Sr. Business Analyst

Responsibilities:

We worked on an e-commerce platform development, which is being used by growing mid-sized businesses. The platform is fully customizable according to the user requests and supports operational efficiencies for businesses across multiple locations. Customers leverage the centralized information management with integrated business processes, like Site buildout, Centralized document management system, day to day marketing execution, Compliance, Vendor management, Integrated Procurement.

Planned discovery sessions with customers to assess their true business objectives within the context of each of their unique operating environments which involves a mix of interviews, surveys, site visits, business process modeling, persona definitions, use case mapping, & scenario evaluations.

Collaborated with product management and other internal stakeholders in the definition of key milestones that align with our strategic objectives, based on your assessment of the work required to create innovative solutions adherent with the product’s philosophy.

Evaluated critical information provided by both customers and stakeholders to distinguish between user requirements and underlying business needs which involves challenging long-held assumptions in a drive to conceptualize innovative and more effective ways technology can power business efficiency and profitability.

Break down high level information into detailed, creative and well-presented proposals on how to incrementally implement new capabilities adherent to the core tenants of the product suite within targeted timeframes.

Participated closely with the User Experience team in solution design that blends seamlessly with the workflow requirements of identified personas and scenarios, taking into account alternate paths, edge case scenarios and the impact of diverse cultural environments on the use of our solutions.

Took leadership role in the management of upcoming sprint backlogs, working with the team to expand upcoming Epics into deliverable user stories adherent with agile principles and ensuring they are ready to go when sprint planning day comes.

Worked with Product Management to monitor the ever-changing dynamics within the industry, providing market intelligence to key stakeholders, updating SWOT and GAP analyses and driving innovation projects that ensure our products remain at the top of the league.

Facilitated communication throughout the team’s sprint, monitoring progress and ensuring all necessary information is shared in a manner that maximizes team efficiency and potential for success.

Provided assistance with both internal and external training through participation in workshops, webinars and the drafting of detailed and user-friendly documentation.

Client: FedEx 09/2014-08/2015

Memphis, TN

Sr. Business Analyst

Responsibilities:

Worked on PROJECT ONYX for FCIS and the design and implementation of ECD (ENTERPRISE CLAIMS DESKTOP) which is a single platform to submit all the claims across the three OPCO’s of FedEx - Express, Ground and Freight. The system is designed and developed to enhance the customer service experience across all the FedEx Call Center Facilities.

Manage and lead development of recurring IT requirements with user groups across all the three OPCO’s- Express, Ground, Freight resulting in a faster life cycle for the development of products.

Scheduled and led cross-functional team meetings across all the OPCO’s to brainstorm and determine possible solutions to increase efficiency and productivity of Enterprise Claims Desktop (ECD).

Worked on developing Business Requirement Specification documents in accordance with the Global Development Process for ECD phase 3, phase 4 - which includes creation of common processing, resolution, claim summary screens, modifications to case management system for Express, Ground and Freight.

Worked on business rules and requirements for reports that include criteria, metrics, and groupings/aggregations adhering to published standards for FCIS DW Reporting.

Worked on requirements for Data governance to ensure that important data assets are formally managed throughout the Enterprise.

Oversaw the Technical Report Specification Document for Monthly Caller Types, Monthly Confidential Complaints, Monthly FXO Combined Cases Created, Weekly Case Notes, Weekly FXO Cases Created, C3 PMD Deck, Weekly LAXBC Reporting, and Monthly Canada Cases Created.

Worked for Project ONYX FCIS Reporting Data Warehouse Business Requirements Specifications for the Business Intelligence team which provides reports on Mexico Domestic Package Delivery Services call volume.

Prepared High-Level Process Flows for the Project ONYX for the calls originating in Mexico that will be routed to call centers in Mexico from the Spanish IVR. Worked on the requirements set for IVR menu enhancement.

Managed Change Requests for Express/Ground Consolidation of FTC Claims Metrics that included Metric Data Point Removal Request, fact based development questions, current and proposed metrics.

Communicated desired changes to all stakeholders and worked with implementation teams ensuring successful program delivery.

Worked with the Core team Lead to ensure assigned milestones are met and delivered on time.

Conducted Integration Testing and Monitored User Acceptance Testing.

Successfully and seamlessly loaded all assigned projects to Production and monitored Production Support.

Client: BestIT 01/2012-09/2014

Phoenix, AZ

Business Analyst

Responsibilities:

Worked on the CORE Operational Data Store (ODS) project - the operational repository for the loan transactions. ODS is populated from online transaction processing (OLTP) data contained in the Originations database.

Prepared CORE ODS Data Movement Data File Specification – Servicing Supplemental File to describe the high-level requirements and proposed solution for business configuration data movement within the CORE Data Distribution Applications.

Elicited high-level requirements for Data Granularity, Key Management, Data Currency, Delivery Service Level, Frequency, Transformation types, Data Volume Estimates, Historical Data Retention, Data Governance, and Security.

Participated in governance processes and worked with development teams on outsourced requirements.

Added requirements to the Scope Document based on end user criteria and analyzed the impact of the newly added requirements by scheduling meetings with the IT Team and documented the possible approach to add these requirements to the existing application.

Worked on Data format requirements and Interface requirements.

Made sure that the CORE Data Distribution Guidelines - Record Count Reconciliation, Effective Date of Data, Continuous Summation, Data Format controls, Data Integrity Validation, Audit logging using the Control Data Guidelines -are followed for CORE Data Distribution applications.

Scheduled meetings to discuss Enhancement and Modification Request issues and obtained approvals from Project Manager.

Used Clear Case to manage changes in various documents owned by the team. Worked on Change Requests like creating a CORE Supplemental Information file rather than using the POP VAL file originally planned to send additional data elements to Servicing not available in Loan Information Systems.

Communicated with CORE Data Team, ODS Database Modeler, ETL Developers, CORE Architecture Team – Data Architects, Project Manager and Quality Analysts and validated technical designs against Functional Specifications.

Wrote SQL Queries to verify the source and target data and analyze the UAT/Prod issues.

Conducted Defect management using HP Quality Center.

Client: Wells Fargo 05/2009-12/2011

Des Moines, IA

Business Analyst

Responsibilities:

Partnered with Product Owners to understand the vision and business value for the project. Facilitated planning sessions to develop and maintain the Product Roadmap- Identifying product requirements, prioritizing and roughly estimating the effort for the requirements.

Worked with the Product Owner in creating release plan- identifying the high-level timetable for the release of working software.

Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Business Requirements Document, Functional requirements, Use Cases, User stories, GUI, Screen and Interface designs - created mock up screens and validated if the requirements are in sync with the prototypes created.

Wrote User Stories at story writing workshop conducted at the initial stages of SDLC.

Established the product backlog and worked with the Product Owners to ensure feature-level user stories are prioritized and accurately reflect customer and business priorities.

Collaborated with cross-functional teams consisting of Product Managers, User Experience Designers, Developers, Testers, and other subject matter experts to gather and analyze information needs, functionality requirements, dependencies and impacts, and facilitated user story development.

Worked with Product Owner in regularly grooming the product backlog by adding, prioritizing and removing user stories to maintain alignment to the product/project vision and roadmap.

Ensured delivery of artifacts - detailed requirements, and diagrams that the team needs to understand - the requirements such as business process diagrams, sequence diagrams and data flow diagrams.

Attended daily Scrum meetings conducted by the Scrum Master.

Answered ad hoc questions and provided clarification to development and QA teams.

Utilized Caliber RM to manage requirements and maintain different version of various documents.

Prepared Work Breakdown Structures (WBS) to comply with the triple constraint: time, cost and scope.

Created and implemented test plans thereby assisting the Quality Analysts to test the product.

Interfaced with Quality Analysts for unit, integration, system and User Acceptance Testing.

Client: JCPenny 11/2008-04/2009

Dallas, TX

Business Analyst

Responsibilities:

Involved in Requirements Elicitation from user groups and analyzed workflows and UI screen dynamics.

Worked with the Product Owner in identifying the Product Vision and creating the Product Roadmap.

Worked with the Scrum team - ferreting out system documentation.

Attended all Sprint review, planning, retrospective and stand-up meetings conducted by the Scrum Master.

Documented User Stories for functional requirements like flow of data between mainframes of another system for transferring data from data repository to the end Database.

Split epic into multiple User Stories, wrote User Stories on index cards & arranged to facilitate planning & discussions.

Experienced to centrally store, manage and access business artifacts across all platforms.

Worked with the UI Proto types in creating mock up screens and validated if the requirements are in sync with the prototypes created.

Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Used Scrum Work Pro and Microsoft Office software to perform required job functions.

Involved in creating automated Test Scripts representing various transactions.

Created test reports for analysis and integrated the Performance Testing in the SDLC with QA.

Client: SERP 05/2008-10/2008

Hyderabad, India

Business Analyst

Responsibilities:

Worked with Project Manager and Development Team for the enhancement of the existing System.

Participated in eliciting business requirements from clients.

Conducted research to investigate, analyze, define and documented business processes.

Conducted user interview, gathered requirements and analyzed the requirements.

Participated in preparing basis for Project Vision documentation.

Involved in walkthroughs with business team, architects and developers to refine the requirements.

Designed and Developed Use Cases, Activity Diagram and Sequence Diagrams using UML.

Assisted in creating and reviewing business requirements, functional specifications, and documentation.

Developed test plans, test conditions and test cases based on business requirements.

Client: SERP 06/2006-02/2007

Hyderabad, India

Software Trainee

Responsibilities:

Assisted in preparing Technical Design Documentation of the Warehouse Design and development efforts.

Assisted in reviewing the project business requirements and technical flow of Data movement.

Assisted in creating UML diagrams such as Use Case Diagrams, Activity Diagrams, Data -Flow Diagrams in MS Visio to define the Business Process and Data Process model.

Interacted with the stakeholders to get a better understanding of client business processes.

Assisted in writing clear, concise detailed System Requirements Specification (SRS) documents and user documentation in accordance to guidelines and standards - of a level where developers can interpret, design and develop the application with minimum guidance.

Trained in Data analysis and writing SQL Queries.

Learnt PL/SQL programming.

Trained at backend testing.

Exposure to Oracle utilities (SQL* Loader, Explain plan, SQL Trace etc.).

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