Christina A. Wertz, PMP, CSM
Senior Program / Project Manager
Process Improvement Financial Acumen Cross-Functional Team Leadership
Experienced Information Technology Professional with program management, project management, leadership and customer marketplace analysis skills and experience. Demonstrated success managing or leading Customer Order Management, Special Services, Retail Point of Sale, Human Resources and Payroll projects. Strong technical background, which includes software development and process improvement for various business areas and customer groups. Proven leader with established history of leading by example, making informed data-driven decisions, flexible, and effective at communicating with all levels of organizations.
THE HOME DEPOT, Atlanta, GA
Senior Project Manager, Customer Order Management / Special Services 2010 – Present
Managed team of up to 8 project managers on software development projects using Waterfall and Agile methodologies. Set PM direction, high-level project oversight, issue resolution, forecast accuracy, career development and PM standard / best practices for project management team. Developed high performing team with several associates promoting up to other areas. Responsible for high-level status, communications, timelines, scope, budgets, purchasing, and vendor management of all projects in portfolio.
Delivered complex enterprise projects by establishing effective partnerships and collaboration with stakeholders on business side, matrix groups, and engineering.
Produced communication for all level of enterprise – executive, business, leadership, and cross-functional stakeholders, keeping all levels engaged and informed, enabling successful delivery of projects.
Managed budget / spend for 2 combined departments (>$20M), attaining zero overall variance.
Reconciled P&L statements monthly / quarterly, achieving zero variance on expense.
Performed all resource allocation and tracking for 2 combined departments (~300 resources including internal associates, T&M, SOW, ranch onshore and ranch offshore), ensuring maximum output, no budget variance and 100% resource utilization.
Recruited and hired for Special Services department (including project manager, business analyst, and software developer) for almost 2 years, building high performing department.
Participated in strategic planning process each year, setting budget and plans for following year.
Drove successful delivery of multiple large projects in Special Services area including eCatalog Browse, Black Friday Appliance Sales, BOPIS / BOSS, and SKU Length rewrite. Projects were complex and cross-functional, teams up to 30 people, budgets $1M – $6M, successful deployment to 2K stores.
Christina A. Wertz firstname.lastname@example.org Page Two
THE HOME DEPOT (Continued)
Piloted new internal initiatives across enterprise, provide feedback and requirements on new ideas / initiatives, did UI on internal systems, promoted best practices, assisted other departments with recruiting of project managers, ensuring quality of project management team and tools.
IT Lead and Project Manager, POS Projects 2003 – 2010
Directed multiple complex point of sale software application development projects with development teams of 4 – 10 developers and budgets between $1M – $4M. Oversaw scope, budget, timeline, cross-functional communication, and implementation to 2K stores.
Managed POS team conversion of all POS applications to run in Tomcat / Linux, resulting in successful conversion of all POS applications to run in Tomcat / Linux by changing almost every piece of code with minimal issues.
Guided largest release of POS in 5 years leading to implementation in 2K stores.
Supervised integration of 3rd party software for self-checkout lanes, meeting all formal deliverable tollgates on regular basis.
Additional Professional Experience
THE HOME DEPOT, Atlanta, GA
Business Analyst, HR Enterprise PeopleSoft Project
Development Team Lead, Customer Contact Center Applications
Development Team Lead, Product Owner HR for Stores
Development Team Lead, Payroll and HR Systems
Software Developer, Retail Merchandising Applications
ACES, INC., Atlanta, GA
Business Analyst, Healthcare Insurance Industry
COMPUTER TASK GROUP, Atlanta, GA
Systems Engineer, Retail Merchandising Applications
Bachelor of Industrial Engineering (BIE), Georgia Institute of Technology, Atlanta, GA
Certified Scrum Master, 2015
Project Management Professional – Project Management Institute, 2003
Software / Tools
Microsoft Project Excel Word PowerPoint Visio SharePoint
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