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Customer Service Account Manager

Toronto, Ontario, Canada
April 20, 2017

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Matthew R. Thompson 150 Longboat Ave, Apt. 509

905-***-**** Toronto, On M5A 4G4

Career Objective

To obtain customer support specialist position in an organization where I can use my acquired knowledge of customer service and business management to achieve organizational goals, as well as personal development.

Summary Statement

College educated, bilingual, intelligent, personable and hard-working individual, committed to getting the job done. Experience in ground level start up, development and operation of small business where focus on the customer was top priority. Experience as a bilingual account manager/customer support for a global IT sales company.

Skills & Qualifications Summary

• Bilingual in English/French

• Experience in customer service and sales, B2B and consumer

• Customer Service and Sales oriented

• Experience in order fulfillment and processing

• Experience in Shipping & receiving

• Excellent problem solving and reasoning skills

• Good written and verbal communication skills

• Ability to produce sustained results with minimal supervision

• Exemplary planning and organizational skills

• Computer skills in Microsoft and IOS

Resume of Matthew R. Thompson (page 2)

Education Business Studies – Seneca College

Professional Experience

LexisNexis - Global Legal Research IT Company Oct 2015 - Present

Computer-assisted legal research, business research and risk management services

Bilingual Customer Support Representative.

In this role I worked to build relationships with and manage the accounts of law firms through-out the country, as well as, Federal, Provincial and Municipal government bodies to insure all their legal research needs were met. I assisted with navigation of our online platform, processed payments and resolved billing issues as needed. Worked in conjunction with the transition team upon the acquisition of Wolters Kluwers to help in the process of successfully migrating new clients to our online platform Lexis Advance Quick Law.

Superior Ink & Toner Jan 2015 – October 2015

Provincial supplier of office products

Account Manager/Customer Service, Inside Sales – B2B

Attend to customer telephone calls. Provide pricing and availability of products over the phone and via email. Process orders and arrange shipping

The Cartridge Place

Toner and Print services

Customer Service Rep/Account Manager 2010 to December 2014

Serve clients (B2B and consumer) at retail counter and on the phone, assuring a great customer experience. Liaise with suppliers for inventory, placing orders. Prepare ship and pack orders for delivery.

References available upon request

Contact this candidate