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Microsoft Office Customer Service

Greensboro, North Carolina, United States
$45,000- $55,000
April 20, 2017

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Wendell M. Murray

**** * ***.

Greensboro, NC. **403


Cell 336-***-****

Summary of Skills

A position where my experience and education will lead to a prosperous

career and will allow me to contribute to the continued growth and

success of an organization.

Education Bachelor of Science, Industrial Technology concentration in Manufacturing Technology.

From: North Carolina A&T State University

Greensboro, NC.

May 1982

Work Experience

Present Hickory Springs

High Point, NC.

Hickory Springs Manufacturing, supplier of furniture and bedding components.

Foam Plant

Position Hand Cutting Area

2003-2015 Personalized Treasures and Engraving, Greensboro, N. C.

Owner / Self-Employed

Personalized Engravable gifts

Glass Ware

Sterling Sliver Jewelry

Birthday, Wedding, Graduation and other occasion gifts,


Recognition awards

Name Badges

Name Plates

Digits Imprinting

Photo Gifts and Awards

Custom Pet items


Jobs Duties

Employee Supervision, Payroll

Sales and Marketing


Daily Production

Customer Service

Inventory Control

Other Skills

Microsoft Office Suites (Word, Excel)Access, SQL and Oracle Database.

Reading product drawings, Lean manufacturing and 6 Sigma knowledge.

Effective team meeting training.

Self directed work team concepts.

Corel Draw

Engraving software for converting customer artwork to vector.

Timken Bearing Company

Asheboro, NC.

Product Management Analyst 1998 to 2003

Collect data for bearing dimensions and specifications to load Oracle data base for bearing product. May be call MRP process.

Assist with managing the per-manufacturing pipeline of new and transferring part numbers with other areas, (manufacturing systems, scheduling and logistics and other Timken plants).

Assist in the timely response to quality issue with product specification, and manufacturing methods from shop floor, customers as well as sales persons.

Assist with manufacturing shop floor Process Tecnicians with nonconformity, and find solutions.

Developed and executed procedures supporting IOS9000 and CI initiatives.

Developed implementation of CI projects to increase the plants product portfolio (Auto data load Team).

Assisted with development of additional product configurations and systems automation, with Design Engineering and Manufacturing Systems).

As part of the product management team, worked with sales and marketing to develop, define and review new product opportunities and analyze manufacturing capability.

Process Technician 1995 -1998

Operation of the production Harding system to meet daily production requirements.

Lead trainer for new process technicians hired and assigned to the Harding system.

Implemented procedures and processes to improve productivity and quality in the department.

Perform daily maintenance.

Participated in the development, and implementation of scheduled and preventative maintenance programs (mechanical, PLC software, Spare part inventory).

Other Skills

Microsoft Office Suites Word, Excel,Access, SQL and Oracle Database. Reading product drawings, Lean manufacturing and 6 Sigma knowledge.

Effective team meeting training.

Self directed work team concepts training.

Foster Caviness

Produce Company

Greensboro, NC.


Dock Supervisor and Delivery Dispatch


Responsible for the loading and dispatch of 22 delivery trucks.

Balance driver daily invoice payments.

Supervised and trained ware house employee (11) for order picking and truck loading.

Processing Room Supervisor 1992-1990

Supervised, trained and developed work force of 8, to process sliced and shredded produce (onions, lettuce, potato, carrot) products.

Preformed maintenance duties on slicer and related processing equipment;

Coordinated daily production requirements.

Glass Unlimited

High Point, NC.

1990 -1987

Shift Lead Person

Supervised 22 employee in the manufacturing of decorative glass products (Doors and mirrors).

Glass Tempering Furnace Operator

Responsible for daily production requirements for the computer aided glass tempering equipment.

Preformed scheduled preventative maintenance.

Computer Skills

Microsoft Excel, Word, Access, SQL, Oracle Database knowledge, mechanical drawing skills, computer aided drafting knowledge.

Additional Training

Team Building and Communication

Lean Manufacturing training

Allen Bradley PLC training

Corel Draw

Electromachanical Control Systems

Machine Design and Drafting

Interests and Activities

Wood working

Auto Repair

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