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Customer Service Administrative Assistant

Newport News, Virginia, United States
April 20, 2017

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**** ******* ***** 609-***-****

Orlando, FL 32808


Proficient in Windows, MS Office Suite, Internet, Outlook, various databases, Unilink Accounting Program for Dos and Windows, Ariba, ValueWise. Typing 55+ WPM, Data Entry. Quick learner well organized and detail oriented. Win2000 MCP. Preparation of CMS-1500 forms, using modifiers when necessary. Practical use of CPT and HCPCS coding, medical terminology and anatomy. Researched and applied diagnosis codes using ICD-9 coding. Set up patient accounts and schedule appointments utilizing Medisoft program. Knowledge of patient privacy/HIPAA Laws and Ethics. Familiar with EOB’s and COB‘s, as well as 3rd party reimbursements.


Orlando Utility Commission, Orlando FL -- Customer Service Rep10/2015-Present

Provide customers with information in response to inquiries about products and services and to handle and resolve complaints. To provide service and information to OUC customers in various customers’ service environments. Services provided include any transactions or processes that affect customers’ electric and water accounts.

Xerox, Orlando FL -- Customer Service Rep -- 11/2014 - 10/2015

provide various information about health insurance, process prescription refill when requested by members, etc.

Universal Studios of Florida, Orlando, FL - Sales Associate 4/2014 – 11/2014

Greet guests entering establishments. Provide various services to guests; receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Maintain clean and orderly checkout areas.

Establish or identify prices of goods or services and tabulate bills using cash registers, calculators, etc.

Sears, Roebuck and Co., Raleigh, NC Routing Specialist 7/2011 – 3/2014

Engaged in daily activities to ensure that routes are efficient for the scheduled day. Responded to escalated customer service issues; Considered and escalated special order requirements that may affect workload balance; Maintained routes taking into consideration district parameters and technician work/life balance; Notified both the routing manager and technical manager of any route status irregularities or unusual requests by technicians to ensure timely service delivery to the customer; Used system tools to evaluate route solution efficiency. Communicated with routing team, technicians, customers, support departments and management on any issues that might affect timely delivery to the customer. Provided feedback on call growth, group specialization, road speed or any other parameter that might improve/affect the routing solution; Ran end of day report to ensure productivity for the next work day.

Unisys Corp Plainsboro, NJ Admin/Billing Admin. 9/2002 - 7/2009

Process invoices with 100% accuracy. Maintain spreadsheet of all projects by month, submit to Managers at end of each month. Tracked invoices to ascertain timely delivery to client and timely payment to Unisys. Provided monthly reports to Account Manager of all outstanding invoices. Compiled spreadsheet of open Software installs requests-update and track weekly. Edited existing and prepare new contract documentations. Worked with Project Controller to resolve any invoice issues/discrepancies. Processed and posted weekly and monthly reports onto website. Tracked orders using Ariba software. Responded to requests from all on-site staff as time allowed. Successfully performed Software installs in absence of Software Distribution Manager. Participated in MA2000 software deployment training.

David I. Silnutzer, CPA, Haddonfield, New Jersey Administrative Assistant 10/2000 8/2001

Type correspondences, memos, reports, etc., work on Time and billing program, bill clients for services, write up client’s work monthly papers, run monthly/quarterly accounting reports off Unlink accounting program and Quickbooks program. Enter receivable and payable invoices. General ledger entry. Answer phone, file, and order supplies, various office duties.

JVS (Jewish Vocational Service), East Orange, NJ Administrative Assistant 1989 - 2000

Operated a variety of office machines including fax, xerox, and switchboard, inputted client’s information onto Condor and Resumate Database through records and interviews, systematized and catalogued client’s files with accuracy. Maintained database of over 1000 clients increasing program efficiency. Calculated and recorded clients and agencies training grants with 100% accuracy. Supervised clerical department. Directed visitors to department and staff after ascertaining nature of business. Troubleshooted computer software/hardware within the agency. Maintained software and hardware of over 100 computers. Configured and installed PC hardware/software products. Served as software/hardware helpdesk for over 100 staff members. Assembled, tested and troubleshoot computer systems. Provided technical support to staff


MCITC Training Center, Cherry Hill, NJ -- Certificate - Medical Billing Specialist, 2/2011

Worldwide Business School, Clifton, New Jersey -- Certificate - Word Processing, 1989

American Business Institute, Newark, New Jersey -- Certificate - Data Entry, 1987

Kean College of New Jersey, Union, New Jersey -- June 1985 - December 1986

Orange High School, Orange New Jersey -- Diploma - June 1985

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