David M. Mercado
**** *** ***** ******, *********, Manila Mobile: 0917-598-3048
Seeking a challenging career that provides excellent opportunity to harness my skills and experience in sales, marketing, IT and finance.
A passionate sales and marketing professional with significant experience in the payments/banking industry, seeking better challenges and opportunities to develop my capabilities.
SKILLS AND EXPERTISE
Data Gathering and Analysis
Strong communication skills
Presentation and Proposals
Creative Thinking & Problem Solving
CRM, HTML, SQL and Macro
Leadership and Planning Capabilities
EXCEL and other MS Office applications
Brand Marketing and Promotion
Paysec Aug2016 – Jan 2017
Merchant Support Analyst
Monitoring of Merchant transactions.
Assisting merchants to their queries.
Generation of process documents.
Reporting and presentations.
Handling of Merchant settlements.
Troubleshooting of merchant issues.
Identifying fraud and other suspicious transactions.
Updating CRM Entries
Processing of withdrawals.
Escalation of Merchant issues.
Generating test transactions and UAT
Assistance in deployment
Assistance in integrating and live merchants
Yamaha Motor Philippines October 2014 – May 2016
Territory Sales Controller
Maintained relationship with industry partners
Responsible for the implementation of marketing and sales direction of dealers
Practical Marketing of events, activites and promos
Responsible for the allocation of sales promo of dealers
Formulated and synthesized market data – opportunities, threats, market and competitor status
Responsible for dealer activites, events and budget
Gathered sales data & inventory of dealers
Handled area concerns
Increased area sales by over 100 %
Regularly hits sales target
Exceeds 100% coverage of my area
Fostered an enthusiastic, passionate and unwavering group of customers and dealers, leveraging on people and presentation skills to optimize sales results and overall positioning of the brand.
Mentioned as most improved area manager as of 3rd quarter of 2015.
H & E Manufacturing Corporation (OJT) Jan 2014 – May 2014
Conceptualized and designed consumer bottles for food, home care and personal care products
Designed 10 products for the company
NCO Philippines, Dec 2007 – Jan 2008
Tech Support Specialist
Answered in-bound calls for Microsoft and documented caller issues through a comprehensive records software
Helped customers in North America and Canada
Assisted callers thru step-by-step troubleshooting of their Microsoft Xbox 360 Consoles
Assisted callers thru managing their Xbox live accounts.
-Makati Hope Christian School – Makati 1997-2002
-Makati Hope Christian School – Makati 2002-2006
1.De La Salle University – Manila 2006-2008
BS Computer Science Major in Software Technology
2.De La Salle College of Saint Benilde – Manila 2008-2014
BS Industrial Design
A.Microsoft Excel for Proffesionals (Ariva Academy) September 21 2015
A seminar on mastering Excel for professional use.
B.Communication Workshop: Basic Negotiation Skills (Ariva Academy) December 8 2014
All about effective communication in the business setting.
C.Game Design (DLSU) 2006
A talk that showed the techniques of the trade as well as the process by which games are created; hosted by experienced faculty and game design experts.
D.Ethical Hacking (DLSU) 2006
A seminar about the usage and benefits of hacking.
E.Design Trend (SMX) 2013
An event about three designers who shared their success stories and trade secrets. It was also a showcased of their creations.
F.Phil Construct (SMX) 2013
A big showcase of new industrial products for 2013. Seminars held during the event were about construction and design.
SPORTS AND HOBBIES
Playing Guitar, Drums, Piano
Available upon request.
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