David M. Mercado

**** *** ***** ******, *********, Manila Mobile: 091*-***-****

Email: aczwob@r.postjobfree.com

OBJECTIVE

Seeking a challenging career that provides excellent opportunity to harness my skills and experience in sales, marketing, IT and finance.

ABOUT ME

A passionate sales and marketing professional with significant experience in the payments/banking industry, seeking better challenges and opportunities to develop my capabilities.

SKILLS AND EXPERTISE

Data Gathering and Analysis

Strong communication skills

Presentation and Proposals

Creative Thinking & Problem Solving

Relationship Building

Business Support

Target Setting

CRM, HTML, SQL and Macro

Leadership and Planning Capabilities

EXCEL and other MS Office applications

Brand Marketing and Promotion

Adwords

EXPERIENCE

Paysec Aug2016 – Jan 2017

Merchant Support Analyst

Monitoring of Merchant transactions.

Assisting merchants to their queries.

Merchant Enrollment

Generation of process documents.

Merchant Solutions

Reporting and presentations.

Handling of Merchant settlements.

Troubleshooting of merchant issues.

Identifying fraud and other suspicious transactions.

Updating CRM Entries

Processing of withdrawals.

Escalation of Merchant issues.

Generating test transactions and UAT

Assistance in deployment

Assistance in integrating and live merchants

Yamaha Motor Philippines October 2014 – May 2016

Territory Sales Controller

Maintained relationship with industry partners

Responsible for the implementation of marketing and sales direction of dealers

Practical Marketing of events, activites and promos

Responsible for the allocation of sales promo of dealers

Formulated and synthesized market data – opportunities, threats, market and competitor status

Area Management

Responsible for dealer activites, events and budget

Gathered sales data & inventory of dealers

Handled area concerns

Results:

Increased area sales by over 100 %

Regularly hits sales target

Exceeds 100% coverage of my area

Fostered an enthusiastic, passionate and unwavering group of customers and dealers, leveraging on people and presentation skills to optimize sales results and overall positioning of the brand.

Mentioned as most improved area manager as of 3rd quarter of 2015.

H & E Manufacturing Corporation (OJT) Jan 2014 – May 2014

Junior Designer

Conceptualized and designed consumer bottles for food, home care and personal care products

Results:

Designed 10 products for the company

NCO Philippines, Dec 2007 – Jan 2008

Tech Support Specialist

Answered in-bound calls for Microsoft and documented caller issues through a comprehensive records software

Helped customers in North America and Canada

Assisted callers thru step-by-step troubleshooting of their Microsoft Xbox 360 Consoles

Assisted callers thru managing their Xbox live accounts.

EDUCATION

A.Elementary

-Makati Hope Christian School – Makati 1997-2002

B.Highschool

-Makati Hope Christian School – Makati 2002-2006

C.College

1.De La Salle University – Manila 2006-2008

BS Computer Science Major in Software Technology

2.De La Salle College of Saint Benilde – Manila 2008-2014

BS Industrial Design

SEMINARS ATTENDED

A.Microsoft Excel for Proffesionals (Ariva Academy) September 21 2015

A seminar on mastering Excel for professional use.

B.Communication Workshop: Basic Negotiation Skills (Ariva Academy) December 8 2014

All about effective communication in the business setting.

C.Game Design (DLSU) 2006

A talk that showed the techniques of the trade as well as the process by which games are created; hosted by experienced faculty and game design experts.

D.Ethical Hacking (DLSU) 2006

A seminar about the usage and benefits of hacking.

E.Design Trend (SMX) 2013

An event about three designers who shared their success stories and trade secrets. It was also a showcased of their creations.

F.Phil Construct (SMX) 2013

A big showcase of new industrial products for 2013. Seminars held during the event were about construction and design.

SPORTS AND HOBBIES

Badminton

Gunpla Modeling

Composing Music

Basketball

Airplane Modeling

Playing Guitar, Drums, Piano

Weight Lifting

Motorcylcing

Sketching

REFERENCES

Available upon request.

Contact this candidate