**** ***** ******** ***** ****, Apt. C
Sarasota, Florida 34237
Excellent decision making capabilities and a solution-oriented skill set. Ability to listen and to learn quickly. Ability to handle irate customers. Experienced customer service representative with thorough knowledge of business administration and insurance. Ability to maintain contacts with clients and organizations. Strong interpersonal skills. Dedicated leader with the ability to lead teams to process and manage large account volumes without compromising service or quality.
ResCare Homecare Agency Bradenton, FL
08/2016 – 02/2017 (Temp.)
Customer Service Supervisor
Handled Scheduling, Hiring, Payroll. Hired, trained, and terminated employees, investigated customer's problems to find solutions. Communicated with customers via phone, email, and letters. Supervised care giver staff, managed 30 employees. Demonstrated excellence in both internal and external customer service. Remained in compliance with local, state, and federal regulation. Accomplished customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
GTE Financial Service Bradenton, FL
01/2016 – 08/2016 (Temp.)
Member care advocate
Provided an excellent customer service to members, was recognized as VIP advocate. Answered a constant flow of customer calls. Accurately documented, researched and resolved customer service issues. (Accounts, credit/debit cards, loans, mortgages, etc.). Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Acted professionally and patiently when addressing negative customer feedback.
Hoveround Corp. Sarasota, FL
05/2015 – 1/2016 (Temp. project)
Customer Service/Technical Support
Provided high quality customer service and technical support to clients; resolved customer issues VIA phone and chat, in person or by any other communication method. Collected outstanding debts from clients and achieved collection target to ensure positive cash flow, monitored slow moving accounts to identify delinquent debts and take necessary action to recover the debts. Telephone sales and order entries, collected payments, educated customers. Performed outgoing calls and variety of clerical tasks, such as data entry, follow-up correspondence, answering open tickets.
Compass Marine Services, Inc Sarasota, FL
Customer Service/Dispatcher/Data Entry
01/2015 – 05/2015
Responsible for the timely disposition of incoming calls from customers experiencing problems with the equipment. Dispatched the appropriate towing service, and provided the necessary follow up to ensure appropriate hand-off or call closure. Handled all calls originating from elevators including attempting to calm trapped passengers, discerning emergency situations from nuisance calls, contacting appropriate local authorities.
Gulf Coast Collection Bureau Sarasota, FL
10/2014 – 01/2015
Full training completed for AR/Collection agency. Collected outstanding debts from clients and achieved collection target to ensure positive cash flow, monitored slow moving accounts to identify delinquent debts and take necessary action to recover the debts, reviewed collection queue to perform collection activities accordingly, assisted the company to take legal action against debtors by providing necessary information, followed legal requirements during debt collections to avoid legal issues, maintained security and confidentiality of company and customer information.
Live Smart 360
Customer Service Representative Sarasota, FL
06/2014 – 10/2014
Provided high quality customer service to members and customers; resolved customer issues VIA phone and E-mail, telephone sales and order entries, educated customers. Performed outgoing calls and variety of clerical tasks, such as data entry, follow-up correspondence, answering open tickets, serving customers in Europe, England, etc.
Essential Care Sarasota, FL
Provided service to residents, including meal preparation, light cleaning, errands, medications and dietary supplement distribution, bath and shower, transportation, etc. Posses an extensive knowledge and experience in the developmentally disabled field including Diversity Training, Abuse Prevention and Sensitivity to Disabilities, Dietary supplement.
GENEVA, World Wide New York, NY 05/2010 – 10/2013
Provided customer service, consultations and health interpreting for city of NY, clients, and patients - (Legal and Labor departments of NY City, NY), Department of Health of NY City, NY (also hospitals, doctor’s offices, other medical facilities)
Addressed customer product and service inquiries.
Successfully resolved various client complaints and issues.
Family Care Service Long Island, NY
10/2006 – 05/2010
Administrator/Collector/ Long Term Department
Coordinated aides, nursing rotations, doctors' orders, statistics, contacted with insurance companies, etc.
Medical and insurance collection and negotiations.
Expedited claim processing, collections and investigation
Provided social services and arranged medical transportation/equipment.
Prepared Long Term patient packets and charts.
Harmon, Linder & Rogowsky Attorneys at Law New York, NY
07/1995 - 09/2006
Arranged client meetings and established strategies for clients.
Insurance collection and negotiations.
Expedited claim processing, collections and investigation.
Drafted motions, summonses and complaints.
Supervised collection clerks and data entry operators.
Prepared clients for EBT's, EUO's and statements.
Acted as a liaison between clients and insurance companies.
Trinity College of Natural Health, Warsaw, Indiana, 01/2006.
Moldova State College of Social Sciences and Public Relations, Kishinev, Moldova, 07/1989.
Master of Social Science, Social Worker
Bilingual in English, Russian, conversational Romanian.
Customer Service Accounts Payable
Apollo Beach, FL - invoice, payable, agency, hearing, billing,...
Controller / Sr. Accountant
Bradenton, FL - policies, procedures, prepared, implemented,...
Sarasota, FL - dining, pricing, restaurant, vehicles, sales,...
Customer Service Assistant
Sarasota, FL - chiropractic, insurance, doctor, patient, ok,...
Saint Petersburg, FL - insurance sales, kaizen, certified, lean six,...
Data Entry Customer Service
Bradenton, FL - blood, ultrasound, phlebotomy, lab, perform,...
Bradenton, FL - doctors, front office, diagnostic, dental, well,...