Mark L. Thibault
*** *** ********* ** **********, CT 06790
Cell (860) ***-****
Seeking a full-time IT support position in an organization where an experienced, skilled professional can make a considerable contribution through user support, systems maintenance, as well as, planning and growth as needed, for the benefit of that organization.
Summary of Qualifications
• MCSA, MCP and A+ Certified Professional with 20 years overall computer/user support experience including 7 years server & networking support (8 yrs+ in a corporate environment)
• Skilled at implementing, upgrading, and troubleshooting servers, networking, hardware & software, as well as, client/user support issues via on-site, remote control, telephone, and email
• Accomplished at building effective, productive working relationships with clients and users
• Quickly adapt to new environments, work well independently or in a diverse team environment
• Results-driven with good customer, organizational, planning, and supervisory skills
• Experienced in - Windows client, Windows server, Active Directory, AS400, VMWare, Symantec, Norton Enterprise & Gateway, Exchange Server (Front End/Back End), Terminal Server, MS Project Server, Citrix, DNS, DHCP, TCP/IP, SMS, ControlIT, VNC, NetWare Administrator & ZenWorks, HP Top Tools, Microsoft Administration Tools, Windows 7, XP, NT 4, 9x & 3.1, MS-DOS, MS Office & Outlook, IE, Lotus Notes, Ghost, Argis, etc.
Mark L. Thibault
O&G Industries, Torrington, Ct
IT Technician (11/06-11/09)
Onsite level II/III in an 100+ AS400/Windows domain user environment. (also remote & onsite for 200+ users at more than 75 perm/temp remote sites)
Responsibilities included -
All levels of Computer h/w & s/w, printer, installation, connectivity & support
Siemens Business Services - MetLife/Traveler’s Life & Annuity, Hartford, Ct
Systems Engineer (10/05-11/06)
Onsite level II/III in an 1800 user environment in Hartford, Ct
Responsibilities include -
'Goto' guy for Desktop and printer breakfix
Receiving of all hw & sw
Level 2/3 deskside support
Projects include -
Continued User data backup and disposal of CitiGroup/Travelers equipment including Harddrive erase to DOD standard
Mitchell Martin Inc CitiGroup - Traveler’s Life & Annuity, Hartford, Ct
Systems Administrator (6/04-10/05)
Refresh Project – Imaging new PCs for replacement of older PCs. Coordinating replacement scheduling with users. Problem discovery and resolution of user needs independent of standard programming issues. Post installation support.
New User – Coordinating and implementing PC imaging and installation for all new user PCs. Support existing users for PC reimaging & backing up Help Desk on all
issues Level 1-3, including direct escalation to Networking and Server support groups when needed. Using Active Directory and WebAdmin for user profile support and object
creation and changes.
Mark L. Thibault
Insource Consulting CitiGroup-Traveler’s Life & Annuity, Hartford, Ct
Systems Analyst (6/03- 12/03)
Develop and implement inventory control processes for procurement and deployment of all hardware and software. Accept all receivables for desktop environment. Arrange and implement shipping of equipment to remote users. Analyze repair needs of all equipment. Repair equipment onsite when possible and coordinate for repair by manufacturer or vendor when necessary. Implement Ghost imaging on PCs and laptops prior to deployment. Utilize Argis for inventory data entry and user assignment of equipment.
Insource Consulting Traveler’s Life & Annuity, Hartford, Ct
Systems Analyst (1/03- 6/03)
Primary focus on Top executives and Finance department. Desktop, LAN and server problem discovery and resolution in a Windows 2000/UNIX environment. Training and problem discovery/resolution of remote access and VPN. Analyzing, supporting, installing, and upgrading software on-site and remotely on Compaq desktops and IBM laptops in a move from NT4/Lotus Notes to Win2k/Exchange-Outlook environment.
Ambel Precision Mfg, Bethel, Ct
IT Consultant (9/01-7/02)
IS Administrator *(7/02-12/02)
Analyzing, supporting, installing, and upgrading software & hardware on servers & clients in a Windows 2000 (Active Directory) switched/Lan based precision component manufacturing environment using Great Plains, in-house Exchange (Front end/Back-end) Servers, Terminal Server, MS Project Server, Nortel Contivity VPN, MSOffice, Outlook and CAD. Network management through - HP Toptools, Active Directory Services, Windows Administration Tools, Exchange System Manager, etc. * Position severed through Corporate Restructuring.
HallMark IT (Consultant) Virginia Atlantic Air, Norwalk, Ct
Support Analyst (7/01- 9/01)
Analyzing, supporting, installing, and upgrading software on-site and remotely on Toshiba laptops and Compaq desktops, as well as, remote server management in a Novell/NT Lan/Wan environment; Operating Systems include Windows 95 & NT; remote management through NDS, ZenWorks, & Windows Administration Tools; Primarily supporting Lotus Notes, Citrix, Shares, Lanyon, and local/remote LAN/WAN connectivity and access issues; Utilization of Help Desk software Royal Blue and Magic
Mark L. Thibault
HallMark IT (Consultant) Pratt & Whitney, E. Hartford, Ct
SMS/Software Technician (4/01-7/01)
Analyzing, supporting, installing, and upgrading software through Microsoft SMS. On-site and remote follow up support on Dell desktops and laptops; supporting Windows NT & 9x, Office, Outlook, and all Pratt SOE Tracking through Action Request System
HallMark IT (Consultant) CSC / Carrier World HQ, Farmington, Ct
Support Technician (1/01-3/01)
Providing desktop support for top executives including president, vice-presidents and supporting staff; troubleshooting Windows 95, 98 & NT, MS Office & Outlook, NT & Novell networks, UUNET, and other individualized software packages; Tracking via EA System; Open, updating and closing of tickets and daily summary reports
SMA Microsystems IBM / Fleet Bank New England
Install Technician (10/00-12/00)
Installation and configuration of IBM platforms & laser printers for Windows NT rollout, including setting network connectivity & troubleshooting platforms, servers, and networking issues
MLT Consulting Computer/Network Consultant
Computer construction; Implementing, upgrading, and troubleshooting hardware, software, and networking via on-site, remote control, telephone, and email support
*(Part time – 1990-1999,2001.2003 Full time – 1999-2000,2002)
Eastern Color Printing Co.
All areas of prepress including graphic design, image assembly and plate-making
Designed and implemented workflow systems and standards to increase department and company efficiency Designed, setup, and supervised training for in-house colorization system Worked with customers from layout design through proofing, assembly and printing Supervised work, workflow and personnel in high traffic ‘no lead-time’ printing environment
Mark L. Thibault
MCSA, MCP, Server & Workstation
CompTia A+ Hardware & OS
Dan Carey Director of HR O&G Ind
Fred Manteghian CIO O&G Ind
Ken Potter Systems Engineer O&G Ind
Steve Heller Mitchell Martin Inc New York City, New York
Darren Netto Insource Consulting Windsor, CT
Randall Stewart Ambel Precision Mfg Bethel, CT
203-***-**** Employment Verification
Fax # for Employment Hallmark IT Wethersfield, CT
860-***-**** Employment Verification
Mark L. Thibault
Jim Elliot 860-***-**** Harwinton, Ct
Anthony Cicerchia 860-***-**** Torrington, Ct
David Quadrato 860-***-**** Oakville, Ct
Douglas Barry 860-***-**** Oakville, Ct
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