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Receptionist/Customer service

Cleveland, Ohio, United States
April 20, 2017

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Amina Gumbs 330-***-****

**** ********* ***. *****, ** 44301

Professional Profile

Dedicated and focused Administrative Asst./ Receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Microsoft Office proficiency

Answering multi-line phone system

Processing incoming and outgoing mail

Scanning Documents

Processing invoices for payment

Data entry

Faxing, Filing and coping

Microsoft Word

Professional Accomplishments


Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Increased office organization by developing more efficient filing system. Administration

Answered multiple phone lines, transferred calls to corresponding departments.

Filed patient records and billed accordingly.

Investigated and analyzed client complaints to identify and resolve issues. Customer Service

Handled customers effectively by identifying needs quickly.

Greeted customers upon entrance and handled all cash and credit transactions.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work History

Customer Servie Parsec Enterprises Akron, OH 2015-2016 Vendor Coordinator Alliance Staffing/Safeguard Akron, OH 2013-2014 Receptionist Alliance Staffing/ABCO Fire Cleveland, OH 2012 -2013 Receptionist/ Admin Runzheimer International Rocky River, OH 2009-2012 Receptionist Laura Home INC Cleveland, OH 2008-2009 Education

Diploma Washington Prep High School 1991

Certificate / STNA Med Cert School of nursing 2014

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