Customer Support Information

Alli Adams

**** ** ******** **** #****, Austin, Texas 78728

Cell: 209-***-****

Email: ***********@*****.***

Summary

A deep passion for technology, creative arts, and the game industry’s future. Dynamic critical thinker adept at boosting team morale, communicating concepts and information to employees and supervisors through effective public speaking and interpersonal skills. Demonstrates exceptional ability in aligning people, priorities, resources, and vision. A strong background in customer support, service, and troubleshooting to create better work flow for consistent and steady progression while keeping up with scheduled deadlines. Programs:

Microsoft Excel 2013

Adobe Premiere Pro 2015

Adobe Flash CC 2015

Adobe Photoshop CC 2015

Adobe Audition CC 2015

Autodesk 3DS Max 2015

Autodesk Maya 2015

ZBrush 4R7

xNormal

Unity

Marmoset Toolbag 2

Quixel Suite

Substance Designer 5

Zendesk

Nucleus

Soft Phone

Avalon

Work Experience:

Apple (Volt onsite) January 2017-present

Mac Expert / Product Specialist (Telesales)

Austin, Texas

Helped customers with technical questions over all products and devices sold on Apple.com. Gave personalized recommendations based on each customer’s needs and goals creating orders to be shipped as well as picked up in store. Built rapport with customers to create a friendly return-connection and a personal touch with Apple. Troll House Games June 2016-present

3D Environment Artist

Austin, TX

Created texture maps, game engine-ready low poly models from high poly sculpts and hard surfaced models. Researched references for detail accuracy while also weighing in team critique sessions on assets for further collaborative environment integration. Promoted ‘The Town’ and the studio at indie game networking events as well as contributing to the studio’s online presence.

IEnergizer March 2016-December 2016

Game Master (for an MMO)

Austin, TX

Worked primarily in Zendesk, researching in-game bugs and creating reports for the developers. Aided in account security, password resets, authenticator removals, loss of inventory items gained by achievement or by monetary value, as well as changing and removing guild and players’ account information. Created security and safety between players and guilds with harassment, stalking, botting, real money trades, death threat reports and bans. Great Clips January 2010-October 2012

Hair Stylist / Licensed Cosmetologist

Reno, NV

Retained a high return rate of customer clientele, taught newly hired stylists the art of ‘fading’ and ‘flat tops’ along with the need of sharing product knowledge to customers for desired looks and required monthly sale rates. Promoted overall positivity and wellness to co-workers and customers by being a personable listener and confidant, asking constructive questions, aiding in hair and sometimes personal issues. Alli Adams

2811 La Frontera Blvd #1232, Austin, Texas 78728

Cell: 209-***-****

Email: ***********@*****.***

Education:

Art Institute of Austin Austin, Texas

Bachelors of Fine Arts: Game Art & Design (3.7 GPA) October 2012-December 2015 Honor Roll: Jan 2013-Dec 2015

Savafi Institute a Paul Mitchell Partner School Modesto, California License of Cosmetology February 2008- February 2009 Design team, Product Knowledge team, Phase II/Honors, and December’s Student of the Month. Professional Associations:

WIGI(Women In Game International) Austin, Texas

Attendee of meetups and Supporter

Juegos Rancheros(for Indie game artists and developers) Austin, Texas Attendee of monthly meetups and presented ‘The Town’ with Troll House Games Captivate 2014 Austin, Texas

Worked on and presented “Project Mech” as a student environment artist with Obstegox Studios

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