Customer Service Manager

ADAN CASTILLO

**** ****** ***** **. 832-***-****

Houston, Texas 77053 *****************@*****.***

EDUCATION

Houston Community College Expected Graduation: Fall 2020

Madison High School Graduation: May 2015

SKILLS

Bilingual; Fluent in Spanish, proficient in Microsoft Word and Power Point, keen attention to details. Known as courteous and professional.

PROFESSIONAL EXPERIENCE

Comfort Suites – Houston, TX April 2016 – March 2017

Maintenance & Shuttle Driver

Responsible for the transportation of guests to and from Airport.

Provided excellent customer service and fast maintenance in order to have rooms available to new and existing guests.

Responsible for training new hires on building maintenance and operations.

Provide maintenance on several hotels such as: fixing problems with fan coil units, variable air volume box units, pumps, motors, electrical, plumbing, valves, air conditioning maintenance and chill water pumps.

Assist building engineer in maintaining meter readings on chill water, electrical, gas & domestic water

McDonald’s – Houston, TX January 2015 – April 2016

Shift Manager

Promoted from lead shift leader to shift manager in less than six months.

Managed and Supervised staff of 8 shift employees

Conducted interviews and hire new candidates.

Responsible for creating and modifying employee schedules in order to accommodate customers during rush hour.

Assisted in cashier and food handling stations during rush hour while decreasing waiting time for customers.

Prepared written and computer generated status and sales report to general and district managers.

Marble Slab – Houston, TX March 2012 – December 2014

Supervisor

Promoted from front counter attendant to supervisor in less than one year.

Maintained high level of product sales as well as executing excellent customer service.

Assisted manager with daily end of day sales reports and bookkeeping.

Responsible for carrying out inventory, payroll, new product orders.

Involved and carried out interviews on new hires.

Distributed key account sales reports to location and regional managers in person or via conference calls.

Reduced costs by 20% while maintaining productivity by improving training techniques, which eliminated unnecessary procedures therefore reducing overtime and downtime.

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