Sales Service

Dharmakasi Thotakura

E-mail: **********@*****.*** Mobile: +1-630-***-****

Professional Summary

Overall 6+ years of IT experience which covers 3 end to end SAP implementation and 2 role out projects in various skills in SAP domain. Started my career as a technical consultant and transformed self as a techno functional consultant with rigorous practice and hard work.

Have extensive experience on multiple modules in SAP - CRM sales, services and marketing areas, SAP SD, FICA and CRM middleware. Have used SDLC and Agile methodologies while working on implementation and roll out projects.

Communicate with business users to understand their requirements as part of requirement gathering by scheduling workshops and discussion meetings.

Being a techno functional consultant, I can see through the issues in both technical and functional view and able to deliver the best solutions at the time of design and build phases.

Achieved strong domain knowledge in different industries like communications, Consumer equipment, Automobile, and Tolling.

Have experience in using different testing tools like HP Quality centre, SAP service manager and service now tools.

Expert in SAP CRM WEB IC & UI enhancements especially the areas Provider contract, Opportunities, Quotations, Service orders, Service contracts and service confirmations, Activity, and Sales Order documents.

Have commendable knowledge on debugging skills and various approaches to figure out solutions by debugging. For example, Debug from CRM UI to ECC to replicate custom field values and standard objects replication through standard code.

Have strong functional knowledge on master data maintenance mainly on business partners, organization data and product master data. Have done business partners initial loads, request loads and monitoring the data loads between ECC and CRM systems.

Have configured date profiles, action profiles, partner determination profiles, and status profiles for business transactions in CRM.

Have done Agent inbox configuration for interaction centre roles and made huge performance improvements in agent inbox with having a humongous database.

Organization determination for the business transaction, created custom organization rules to determine org data for business transactions.

Worked on standard Workbench Components and created Custom BSP Components, different type of views like table view, tree view, view sets and overview pages.

Have experience on enhancing fields using EEWB and AET enhancement tools. Experience on creating and troubleshooting Rapid application tools.

Have strong knowledge on CRM architecture and Genil & BOL layer concepts. Created custom Genil objects and developed custom BSP components with search & result views.

Have worked on smart form enhancements and debugging smart forms to address issues.

Have hands-on experience on using BW extraction transactions in CRM and experience on coding in BW transformations.

Had worked on an application server, actions like read from and write to application server folders.

Have experience on print work bench mainly correspondence print and generation in ECC system using standard function modules.

Have good understanding and work exposure on ALE inbound and outbound IDOCs.

Have experience on ABAP enhancement framework – worked on Badi, User Exit and Explicit exits.

I was recognized as a top contributor in SCN forum for the year 2015 by SAP.

Project Experience:

Project 1:

Client: Illinois Tollway

Role: SAP CRM Consultant

Duration: 9 Months

Industry: Utilities - CRM Case Management and Hybris billing

ISTHA is an Illinois state tollway authority which implements SAP utility to perform day to day operations such as maintaining customer accounts, contracts, customer transaction history, transaction & violation processing and case management. The Client using SAP Interaction channel as the user interface.

Roles as SME in SAP CRM space, responsibilities are to interact with the customer to provide timely updates on reported issues and concerns. Attend workshops to gather business requirements and conduct essential demos to get more inputs from business users. Collect data points for the business process optimization by observing business users day to day work.

Prepare functional design documents based on business process documents and technical documents based on function specifications.

Have a good understanding in electronic tolling business process. The implementation is based on SAP Hybris billing module architecture.

Have designed and build parts of the service request business process with complex integration between CRM and FICA module, which helped me to gain knowledge in FICA component.

Have worked on provider contracts and its replication to ECC and a custom convergent charging system.

Have worked on interaction channel configurations especially agent inbox, rule policies and Alert mechanism.

Have worked on integration between dunning process and business partner overview.

Have worked on print workbench area which termed as correspondences in ECC. Have hands on experience using transaction related to correspondences, example FPCOPARA and CORRHIST transaction.

Project 2:

Client: CMA CGM

Role: SAP CRM Consultant

Duration: 4 Months

Industry: Products - CRM Opportunity Management

CMA CGM is a shipping company which implements SAP CRM to maintain their customer data and opportunity management. The client using SAP Web UI as the user interface.

I was part of system design discussion and was mainly responsible for architectural scope design of the project for which I have traveled to the Philippines.

Have done SME reviews and worked on opportunity management customization. Have created design documents and worked on complex UI designs.

Created a custom genil component with search and result entities and utilized them in a custom BSP component in tabbed view format.

Have utilized rapid application development tool which reduced manual efforts to a great extent and helped the team to deliver implementation in time.

Have created test scripts and performed integration testing for opportunity management process.

Project 3:

Client: Nokia Siemens Network

Role: SAP CRM Developer

Duration: 38 Months

Industry: Electronics and Communication Technology- CRM Sales

Have worked on different requirements of SAP CRM Sales module. The project awarded as world one of the best CRM implementation for WEALA region in 2012 by SAP.

Role as a senior developer, Responsibilities was preparing technical design documents using functional specifications. Build business requirements based on technical designs and perform code and document reviews.

Provide knowledge transfers and demos to business users on the solutions as part of implementation project.

Have worked on integration project between CRM and pricing tool (PROS), have worked extensively on XML file conversion to SAP readable formats using XSLT transformation tools.

Have extensive experience in areas specific to CRM such as customizing BSP components, GENIL & BOL layers and

Have worked on ALE IDOCs, inbound and outbound scenarios. Have got good experience on configuring and processing IDOCs.

Have good experience on business workflows, created custom workflows to send email alert for approvals.

Have created custom BSP components with table view and tree views.

Have utilized AET enhancements tool to create custom fields and tables.

Have exposure to Agile Delivery Methodology which is a successful business process in packaged applications compared to standard waterfall methodology.

Project 4:

Client: Dyson

Role: SAP CRM Consultant

Duration: 7 Months

Industry: Products & Automotive – CRM Sales, Service and Marketing

Dyson is a design and manufacturing consumer electronics company. Based on client business requirements, implemented Marketing, sales and service modules as part SAP CRM implementation.

I was part of the implementation for 7 months including development, testing and post go-live hyper care support.

Created web services based on RFC function modules which will interact with UPS store java based system. The purpose of the interface is to tracking the location of the order by providing the order number.

Expertise in configuring web services from SOAMANAGER, done a couple of web service configurations based to act as service consumer and provider.

Have worked on service order to confirmation life cycle and sales order business process.

Have worked on action profiles to trigger web based mail forms based on document status. Expertise in configuring action profiles based on various start conditions.

Have created custom transaction launchers for custom transaction code to access GUID screens from CRM WEB UI screen.

Have worked extensively on sales order to PGI documents in R/3 system and familiar with ECC transaction code to create sales order to PGI process.

Project 5:

Client: Barco Belgium Inc.

Role: SAP CRM Developer

Duration: 15 Months

Industry: Electronics and Communication Technology – CRM Service

Barco is one of the leading electronics manufacturers and using SAP CRM 7.0 for providing services to the goods which they produce around the globe.

Gained a good amount of knowledge in CRM services domain. Worked on service orders, service confirmations and Complaints.

Created custom enhancements in standard save exit in ECC for custom fields to update in the sales order.

Created BADI implementation to achieve custom business functionalities while triggering good movements.

Have gained good knowledge on checking material availability, creating the sales order, delivery and post good movement documents in ECC.

Have created custom BADIs implementation to fulfill certain business needs related to material stock availability check from CRM.

Worked in ERMS flow and included custom service id to attain business requirement not supported by standard SAP.

Created custom enhancements in Middleware to replicate the data from CRM to ECC system

Worked on date profiles to trigger automation functionalities based on business requirements.

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