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Customer Service Supply Chain

Nanticoke, Pennsylvania, 18634, United States
April 20, 2017

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*** * ******* **, *********, PA 18634 H: 570-***-**** C: 570-***-**** Results-driven sales and management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings. Financial communication


Strategic planning

Exceptional problem solver

Exceptional writing skills

Exceptional customer service skills

Reliable Contact

Skilled in MS Office

Skilled multi-tasker

Dedicated team player

Positive attitude

01/2017 to Current Guest Teacher Position

Luzerne Intermediate Unit 18 - Kingston, PA

Attended and completed training classes for substitute teachers Completed assigned modules in timely manner

08/2016 to 12/2016 Customer Service Coordinator II Adecco

Corning Life Sciences Pittston PA

Ensured that all customer expectations, either through direct contact with Center Point through Customer service, are met or exceeded. This included, but not limited to, general inquiries about order status, escalation opportunities, carrier status.

Responsible for establishing and maintaining effective communication channels that meet the needs of customer. Provided guidance and oversight for critical issues in communication and order management as required. Strengthened and continuously improved metrics associated with the functions- including direct engagement with any and all warehouse personnel required to execute the function.

Involved working knowledge of supply chain logistics and warehouse management systems, working knowledge of PeopleSoft, direct cost systems, quality control, management principles and practices, and inventory control methods.

04/2016 to 07/2016 Order Management Customer Supply Chain Adecco

Genpact Wilkes Barre PA

Gathered, logged and monitored all shipping data. Determined the most cost-effective procedures and routes for shipments. Redirected shipments en route in response to customer requests.

Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements. Researched and resolved issues regarding the integrity of data flow from Walmart OMS to SAP databases. Documented business processes and analyzed procedures to see that they would meet changing business needs. Monitored market activity and quoted pricing to maintain healthy profit margins. Worked closely with clients to identify their needs and challenges and provide solutions oriented campaign themes. 10/2004 to 01/2016 Product & Promotions Specialist-GPS Coordinator A Rifkin - Wilkes Barre, PA

Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Addressed customer questions and concerns regarding products, prices and availability. Answered customers' questions about products prices, availability, uses and credit terms. Accounts receivable and Collection followups. Delivered exceptional account service to strengthen customer loyalty. Negotiated details of contracts, payments and prepared sales contracts and order forms. Coordinated bidding and contract approval.

06/1998 to 12/2003 Corporate Borrower Services Representative Sallie Mae - Wilkes Barre, PA

Established effective working relationships with clients, government officials and media representatives. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Devised optimal communications strategies to reach target audiences. Evaluated advertising and promotion programs for compatibility with public relations efforts. Tracked negative communication about the organization on website, blogs and developed effective strategies to address it. 03/1988 to 05/1998 Senior Customer Service/Resale Representative Sallie Mae - Wilkes Barre, PA

Performed 35 Cold and warm calls per day.

Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Identified strategic partnerships and gathered market information to gain a competitive advantage. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Generated new accounts by implementing effective networking and marketing strategies to all new and existing accounts per day. 2015 Education

Master of Arts: Public Relations Communications Kent State University - Kent, OH, USA

College of Communications and Information

1982 Bachelor of Arts: Communications

King's College - Wilkes Barre, PA, USA

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