Phoenix, Az. *****
Atos It Services 07-2015 to 03-2017
Technical Service Desk Rep
Assist users with installing software and hardware devices.
Reset passwords for multiple applications.
Provide first-tier support and troubleshooting, including guidance and follow up on
client questions, and problems.
Identify and escalate problems to the appropriate department support leads.
Use remote connectivity tools to accomplish tasks.
Log information into Technical Service Center software.
Provide client notification of system application, and hardware availability.
Coventry Health Care Phoenix, AZ. 05-2006 to 07-2015
Sr. Computer Operator
Working in a NOC monitoring networks for certain conditions such as power failures, circuits that are down, performance issues that may affect the network, environmental alarms.
Identify, analyzed first level batch abnormal interruptions.
Monitor outstanding tape mount messages.
Run restores, and backups.
Escalate opened high priority tickets to the appropriate departments.
Participated in shift turn over with management and teammates.
Provide assistance to the Service Desk during off peak hours, and holidays.
Assisted with the Disaster Recovery.
Areas of Expertise:
Active Directory Citrix
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