Professional Experience Customer Service

Telisa L. Townsend

**** ******* ***** ****, ***********, SC

360-***-**** ***************@*****.***

Qualifications Summary

Driven, skilled, and continuously learning Accounting with significant hands-on experience handling various financial processes, preparing reconciliations, and performing research. Diverse background includes process improvements and team mentorship. Equipped with a focused, detail-oriented approach and ability to manage multiple concurrent tasks to reach overarching company goals. Core competencies include:

Accounts Payable Accounts Receivable General Ledger Bank Reconciliation Project Management

Customer Service Payment Processing Regulatory Compliance Financial Reporting

Lockbox Processing Bookkeeping Needs Assessment Problem Resolution

Professional Experience

Vertafore, Inc., Bothell, WA January 1, 2007 – August 12, 2016

Accounting Support II/Cash Applications Specialists 2009 – 2016

Processed reapplications, electronic funds transfer (EFT) credits, and ACH/credit card payments.

Transferred lockbox files from bank into Oracle/LB corrections/Reconciliation.

Ran credit card decline reports and batches/remittances/settlements to capture payments.

Processed debit/credit memos (credit packet processing).

Updated customer address and payment methods, service contracts, and ACM (accounting collection manager).

Performed month-end closing processes.

Performed back-end reconciliation tasks, including bank report balancing (compared with Oracle transactions).

Managed credit packet Salesforce queue, ACM task queue, and Cash Apps Outlook inbox.

Operations Analyst/Order Management 2007 – 2009

Coordinated with the sales, billing, and fulfillment departments to ensure accurate order entry and activity/pricing setup in PeopleSoft.

Conducted comprehensive order management, using Salesforce to enter orders, install products, update contract pricing, create billing plans, audit orders, and update cases.

Participated in special projects.

Contributed to the implementation testing team focused on the new Oracle system.

Performed month-end closing processes.

Johnson Controls, Inc., Cottondale, AL 1998 – 2006

CAD Data Coordinator/Interiors 2004 – 2006

Facilitated data flow to 50 JCI suppliers. Imported and exported CAD data and used MS Access for data transfers.

Plotted and printed drawings and prepared .ige and .tif files.

General Ledger Associate/Accounting Clerk 2000 – 2004

Balanced 7 (3 international) inter-company accounts.

Prepared month-end journal entries, audit schedules, and debit/credit memos.

Validated balance sheet accounts for month end close.

Processed payroll, semi-annual bonuses, W-2’s, and expense reports.

Maintained accounts payable and accompanying discrepancy log.

Performed month-end closing processes.

Telisa L. Townsend

Page 2 360-***-**** ***************@*****.***

Professional Experience

Johnson Controls, Inc., Cottondale, AL continued

Materials Analyst (night shift, temporary, fill-in) 1999 – 2000

Completed purchase orders for scrap; used Excel to maintain PO records.

Prepared inventory discrepancy reports, tracking sheets, shippers, and premium freight tracers.

Used EDI to transmit Advance Shipping Notices (ASNs).

Quality Coordinator 1998 – 1999

Processed receiver documents, supplier material review reports (SMRRs), scrap returns, manual RANs (scanned labels showing specifics for needed parts), and system inventory adjustments.

Prepared quality reports and graphs; CARs; scrap percentage reports; and return/repair reports.

Sealy Real Estate, Tuscaloosa, AL 1996 – 1998

Accounts Payable

Three-way matching of invoices, purchase orders, and receipts.

Coded payments and ran checks.

Managed customer W9’s and contractor liability insurance files.

Performed month-end close duties.

Gulf States Paper Corporation, Tuscaloosa, AL 1992 – 1996

Accounting Clerk

Prepared and maintained journal vouchers, journal entry registers, and cash receipt records.

Compiled analysis of professional fees, daily deposits, savings bond reports, and supplemental payment summaries.

Processed A/P and A/R, reconciled 21 company and intercompany bank statements monthly.

Performed month-end closing processes.

Senna & Company, CPAs, Tuscaloosa, AL 1988 – 1992

Bookkeeper/Office Manager

Managed AP/AR and billing.

Prepared payroll, W-2’s, and payroll tax returns for Senna & Company and various clients.

Performed month-end close duties and prepared journal entries.

Assembled and prepared income tax returns and quarterly tax estimates for customers.

Education

Western Governors University, Online

Bachelor of Science in Business Management, 2014-present

Expected graduation, December 2017

University of Phoenix, Online

Studied Finance (Bachelors of Science in Finance), 2003-2005

Shelton State Community College, Tuscaloosa, AL

Studied Accounting (Bachelors of Science in Accounting), 1985-1986, 1988-1989

Select Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), PeopleSoft, Oracle, SAS (Citrix), MAS500, Salesforce, PriceBook, ImageRight, Quicken, QuickBooks Pro.

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